Trouble Deleting a Course

[MarkTagawa]

I am trying to understand the process that governs the deletion of courses.

When I send a course and section file to Canvas that contains a class that is to be deleted, then I expect that class to be deleted.  

It seems like that is usually what happens.  Sometimes however, the class doesn't get deleted.

For example, there was a class that was cancelled by the schedulers, so a delete request was made and was sent to canvas, but the class was not deleted.  I couldn't see anything different about the course that would prevent it from being deleted.  I tried to delete the course manually using the delete link from the settings, and then the course was deleted. On the other hand, if I resend to course/section files, the course is not deleted.

Is there something in a course that would prevent it from being deleted when the request is made using upload files?

Thanks in advance

[greydon]

Hello @MarkTagawa 

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with deleting courses. We may need some more information here - how are you deleting them? Based on your explanation it sounds like you're running SIS Import csv files to delete courses. Or are you doing so manually per course with admin permissions, or via SIS Sync? If your csv is formatted correctly, you should be able to delete them by following this guide and setup:

https://canvas.instructure.com/doc/api/file.sis_csv.html 

You need the status to say deleted. If sometimes it works, and sometimes it  doesn't can you explain more? You mentioned delete requests being sent to Canvas and support deleting them. Are you using the Free For Teacher version of Canvas or does your school have a real account? You may want to ask Canvas Support  directly if you are sending your classes to them for deletion.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

How do I contact Canvas Support? - Instructure Community  

[MarkTagawa]

Thanks so much for the reply.  I'll go ahead and reach out to our contact.