URGENT: Can't log into class

[Teanu-Mac]

I get this error message below when trying to log into class:

"Something broke unexpectedly.
If you have a moment, click here to tell us what happened."

I have done all things in the troubleshoot guide.

Any suggestions on how to proceed?

THANK YOU!

[chriscas · Accepted solution]

Hi @Teanu-Mac,

That kind of error message does usually indicate something has went wrong on the server-side of Canvas or that an admin may have set something up incorrectly.  I would suggest that you try to contact Canvas Support via whatever methods are available to you and also contact your teacher and school ASAP to report this issue directly to them as well.  Here in the global Canvas Community, we have a lot of Canvas users from around the world who are able to answer questions and provide guidance for a lot of situations, but for tech issues like this, Canvas Support likely needs to be involved to find and fix the issue.

I hope this helps a bit!

-Chris