After an outage on September 1, the Instructure Community is now fully available, including guides, release notes, forums, and groups. If some styling still looks unusual, clear your cache and cookies.
Found this content helpful? Log in or sign up to leave a like!
students using Macs are submitting assignments using Pages. Their assignments appeared completed before.
Recently submitted assignments with the .pages extension are appearing blank now.
Solved! Go to Solution.
Hi @HENRYFOURNIER,
This is apparently a known issue at the moment. The [OPEN] Apple iWork files are not rendering in Spee... - Instructure Community - 627577 page gives a little more detail, but there doesn't appear to be a workaround for this right now. Even though it's a known issue, I'd still suggest reporting it to Canvas support to help them judge the impact and so that you'll be notified when the fix is in place.
I hope this info helps!
-Chris
Hi @HENRYFOURNIER,
This is apparently a known issue at the moment. The [OPEN] Apple iWork files are not rendering in Spee... - Instructure Community - 627577 page gives a little more detail, but there doesn't appear to be a workaround for this right now. Even though it's a known issue, I'd still suggest reporting it to Canvas support to help them judge the impact and so that you'll be notified when the fix is in place.
I hope this info helps!
-Chris
Hi @HENRYFOURNIER,
This is something that I experienced at my institution (I am also primarily a Mac user and do not use Pages, Numbers, or Keynote but I do have them installed) and there are technically two work arounds:
The single instructor that brought it to my attention used option #2 because they did not want to penalize the student because they did not technically do anything wrong.
-Doug
Just an update about this issue that I received on Friday, December 13, 2024 at 3:35 PM ET.
___
Our engineers have created a fix that is undergoing QA testing. The next step, once it has passed QA, is for this fix to be deployed to the live production environment to address the problem. We will provide another update once that has happened.
To interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign inTo interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign in