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Adding text in pretty HTML view in RCE does not save for essay answers/text submissions

Adding text in pretty HTML view in RCE does not save for essay answers/text submissions

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution.

This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


When a student uses the pretty html view on an essay question in quizzes legacy or text entry assignment, text is not saved.

Expected Behavior


Text in the pretty html view should save

Workaround


In a quiz, use the questions navigation in the top-right. When it prompts to auto-saved content, click preview (verify), and click no. Then submit.

Steps to Reproduce

 

Essay question

  1. Create a quiz with an essay question

  2. Take the quiz as a student

  3. Switch to pretty html view

  4. Add text, e.g. <p>test</p>

  5. Submit

  6. Note that you get an error message saying that the text entry cannot be empty

Essay question - one questions at a time

  1. Create a quiz with two questions, and select one question at a time. One should be an essay question

  2. Take the quiz as a student

  3. On the essay question, type something

  4. Click the html view

  5. Add more text in the pretty html view

  6. Click the next or previous arrow to go to the other question

  7. Click the next or previous arrow to go to the essay question

  8. Notice how the text that was entered in the html view did not get saved

Text entry assignment

  1. Create a text entry assignment

  2. As a student submit the assignment

  3. Type something in the RCE

  4. Switch over to the pretty html view

  5. Add additional text

  6. Submit assignment

  7. Note that in SpeedGrader, the additional text is not submitted

Additional Info


LS-2049

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