The Instructure Community will enter a read-only state on November 22, 2025 as we prepare to migrate to our new Community platform in early December.
Read our blog post for more info about this change.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- My Knowledge Base Contributions
- Subscribe
- Bookmark
- Subscribe to RSS Feed
The content you are looking for has been archived. View related content below.
Known Issues
Known Issues
For Known Issues updates after November 22, 2025, please reference the temporary Known Issues Status Updates spreadsheet.
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
Filter by Status:
Filter by Label:
Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
When sharing or editing Commons resources, screen readers don’t announce required fields.
Expected Behavior
Screen readers should an...
:
Accessibility
Commons
Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
The Click to change button under “Image” on the Create/Edit Commons Resource has no indication for what is being edited for users usi...
:
Accessibility
Commons
Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
When a user searches for an item in Commons, then views the item using a screen reader, only the title of the item is announced, witho...
:
Accessibility
Commons
Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
The borderline of the Commons search options do not meet WCAG contrast requirements:
color-search-input-border is #D4D4D4, background...
:
Accessibility
Commons
Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
When the Feature Option “Performance and Usability Upgrades for SpeedGrader” is enabled, assignments utilizing Anonymous Grading will n...
:
Canvas Grading
Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
When opening the mobile SpeedGrader on the Android Teacher app, the grades change on their own without manual input to be one grade low...
:
Canvas Mobile Apps
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
When a New Quiz allows multiple attempts and there is a student with multiple attmpes whose submission has more than 10 entries in the ...
:
Canvas Grading
Canvas Quizzes
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
In New Quizzes, if a user creates a quiz that can detect multiple sessions, and a student views the quiz---but never presses to button ...
:
Canvas Quizzes
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
Discussion Checkpoint assignments appear to show in the Coming up list for teachers in all courses that they are enrolled in.
Expecte...
:
Canvas Discussions
Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
When a student completely runs out of time in a New Quiz with a time-limit; when reopened through Moderate, the UI will allow students ...
:
Canvas Quizzes
Status: Open
Published: Monday
This behavior has been resolved and deployed to the production environment as of 11/19/25.
Description
Generating ePub for courses with large amount of content or large files fails at 90% completi...
:
Canvas Files
Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
Some elements on the create/edit resource page for Commons does not meet contrast ratio of at least 3:1 as specified by WCAG compliance...
:
Accessibility
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
The Rollcall Attendance tool sends API requests without a user agent string.
Expected Behavior
Instead needs to include a user agent ...
:
API
Status: Declined
Published: a week ago
This case was unable to be reproduced. If behavior persists, please submit a new support case.
Description
When trying to export the CSV file from the 1-year activity tab under pageviews for users...
:
Canvas Enrollments
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When doing an import of an item that contains an LTI using ResourceLink, if you do a selective import the ResourceLinks model will not ...
:
LTI
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
In a consortium, if an Observer who is paired with students who are enrolled in different courses across the consortia is merged with a...
:
Canvas Dashboard
Trusts-Consortiums
Status: Completed
Published: 11-06-2025
This behavior has been resolved and deployed to the production environment as of 11/3/25.
Description
When there are more than one student attempts on an external tool, or module external tool stu...
:
Canvas Quizzes
Status: Open
Published: 11-04-2025
Engineers are currently investigating the issue.
Description
When a discussion is imported from another course with checkpoints disabled, then is imported again after checkpoints have been enabled...
:
Canvas Grading
Status: Completed
Published: 11-04-2025
This behavior has been resolved and deployed to the production environment as of 11/6/25.
Description
If a user sends a page_views.query API request with the parameter “results_format": "json", th...
:
API
Status: Open
Published: 11-03-2025
Engineers are currently investigating the issue.
Description
When viewing a users pageviews on a users account details page through the UI you will be met with an API error: 429 when adjusting the...
:
API
Community help
To interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign inView our top guides and resources:
Find My Canvas URL Help Logging into Canvas Generate a Pairing Code Canvas Browser and Computer Requirements Change Canvas Notification Settings Submit a Peer Review AssignmentTo interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign in