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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
When linking to a course file from the RCE in a Question Bank question, after saving, the file gets a verifier added which prevents the...
:
Canvas Rich Content Editor
Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
Respondus has requested that we make an update to their terminology on the Classic Quiz summary page which states “Webcam Required”. Th...
:
Canvas Quizzes
Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
When downloading an RCE webcam recording from the course files, it is an extremely small file that doesn't contain the video.
Expecte...
:
Canvas Rich Content Editor
Status: Declined
Published: a week ago
This behavior has been declined as it must be resolved by a third-party vendor.
Description
When embedding a YouTube video with dual audio tracks (e.g. Spanish original + English dubbed) into Canv...
:
Studio
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When viewing a discussion assignment with checkpoints enabled in SpeedGrader, the due date does not display. Instead, “no due date” is ...
:
Canvas Grading
Status: Completed
Published: a week ago
This behavior has been resolved and deployed to the production environment in iOS version 8.3.
Description
When a student attempts to submit an assignment using text entry in the iOS Canvas Studen...
:
Canvas Mobile Apps
Status: Open
Published: 10-06-2025
Engineers are currently investigating the issue.
Description
When a media recording is embedded in a text entry submission through the iOS student app, the recording does not play and displays a b...
:
Canvas Mobile Apps
Status: Open
Published: 10-06-2025
Engineers are currently investigating the issue.
Description
Creating a Fill in the blank question with open entry and saving it then deleting any answer appears to delete from the bottom up rathe...
:
Canvas Quizzes
Status: Open
Published: 10-01-2025
Engineers are currently investigating the issue.
This bug is related to a Feature Preview which indicates a feature in active development. Users who opt in to the feature and join the Community us...
:
Canvas Grading
Feature Preview
Status: Completed
Published: 10-01-2025
This behavior has been resolved and deployed to the production environment as of 10/15/25.
This bug is related to a Feature Preview which indicates a feature in active development. Users who opt ...
:
Canvas Assignments
Feature Preview
Status: Open
Published: 10-01-2025
Engineers are currently investigating the issue.
This bug is related to a Feature Preview which indicates a feature in active development. Users who opt in to the feature and join the Community use...
:
Canvas Grading
Feature Preview
Status: Completed
Published: 10-01-2025
This behavior has been resolved and deployed to the production environment as of 10/15/25.
Description
After the first character is entered into RCE in a New Quiz Essay question, the textbox lose...
:
Canvas Quizzes
Status: Open
Published: 10-01-2025
Engineers are currently investigating the issue.
Description
When using New Quizzes Stimulus with questions to the right, the stimulus boundary is being pushed more narrower by questions with larg...
:
Canvas Quizzes
Status: Open
Published: 10-01-2025
Engineers are currently investigating the issue.
Description
PPXT and XLSX files do not preview while using the newly redesigned files page. Instead it displays the error “No Preview Available.“ H...
:
Canvas Files
Status: Declined
Published: 09-26-2025
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
When a student attempts to take a classic quiz with an access code, the ...
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Canvas Quizzes
Status: Open
Published: 09-25-2025
Engineers are currently investigating the issue.
Description
The decimal separator causes different behavior based on what you chose in the settings.
If you chose 'period' then as a student while ...
:
Canvas Quizzes
Status: Open
Published: 09-25-2025
Engineers are currently investigating the issue.
Description
Scrolling through New Quiz submissions on the teacher app for Android is slow and laggy, additionally it is too sensitive to left/right...
:
Canvas Mobile Apps
Status: Open
Published: 09-24-2025
Engineers are currently investigating the issue.
Description
When Graded Checkpoints are enabled for a Group Discussion, the “Previous” and “Next” navigation options specific to switching between ...
:
Canvas Discussions
Canvas Grading
Status: Open
Published: 09-19-2025
Engineers are currently investigating the issue.
Description
Teachers who are logged in under the root account in a Consortia environment are unable to access previous assignment submission attemp...
:
Canvas Mobile Apps
Status: Open
Published: 09-19-2025
Engineers are currently investigating the issue.
Description
Excused assignments will show up with a missing tag in the Student and Parent apps for Android.
Expected Behavior
Missing tag should ...
:
Canvas Mobile Apps
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