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[OPEN] Embedded media files in Classic Quizzes do not display when migrated to New Quizzes

[OPEN] Embedded media files in Classic Quizzes do not display when migrated to New Quizzes

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


Media files that have been embedded in Classic Quizzes do not display correctly when the quiz is either imported or migrated to a New Quiz. The media automatically downloads instead.

Expected Behavior

 

Media should display in New Quizzes when imported or migrated from a Classic Quiz.

Workaround


No workaround exists at this time.

Steps to Reproduce

 

Prerequisites: Create and publish a course with a teacher enrolled. Be sure that New Quizzes is enabled.

1. Create a Classic Quiz
2. Create any type of question, then embed a video either using Course Media or the Upload/Record Media tool
3. Update the question and save the quiz.

Migrated to New Quiz
4. Migrate the Classic Quiz to a New Quiz
5. Notice there is a placeholder for the media in the New Quiz, but it does not play

QTI Imported via Course Import Tool
4. Export the Classic Quiz
5. Using Import Course Content tool, import the QTI as a New Qiuz
6. Notice there is a placeholder for the media in the New Quiz, but it does not play

QTI Imported Directly into New Quiz
4. Export the Classic Quiz
5. Create a New Quiz.
6. Import the QTI file directly into the New Quiz using the Import Content tool.
7. Notice there is a placeholder for the media in the New Quiz, but it does not play

Additional Info


QUIZ-8670

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