I know I have done it before but today it is not letting me.  I made an error when bubbling my answers to a question on an asssessment. Mastery Connect won't let me fix my answers.   When I click apply changes it changes it back to my answer that is ...

When I am viewing an assessment in the tracker, is there a way for me to have my students on more than just the lower 1/3 of my screen?  When it initially opens up, the students are up near the top, but then it jumps down to the bottom so it is only ...

When searching for a way to change the default view from most recent to standard mastery, I see there should be a fourth option under settings that allows that. However, when I click on my settings it doesn't give me that option. ANy addtional help t...

When I look at some assessments that I created at another school in the same district, it tells me I do not have access to this assessment. How do I fix it?

I can not add items to the item bank.  I have tried multiple times over the last 3 days.  I have googled directions and put in the title, standard, type of question, etc.   However, when I click "continue" to actually create the question, the screen ...

We had a teacher leave.  Students had to change homerooms, and now data, specifically item analysis data is missing.  Why wouldn't their item analysis data move with students when they only switched homerooms?  

I am looking for information on how the Sugg NMark is calculated on benchmark assessments. We've tried running it through a few different calculations but cannot seem to replicate it. 

How do I see data from a student that is no longer on my tracker?

 Two students who took make up tests have a fractional score on the tracker 11/12. But for each standard remediation is indicated and when a report is run the student has no data found and show NO SCORE on printed score sheet. 

When a student is switching from one English class to the next, their entire Mastery Tracker goes back to zero. Is there a way for the student's data to move with them when they move classes?

I would like to print out the benchmark after the close of testing. Where do I find it and how do I get a copy to print?

Happy Holidays!  I still do not have admin access to the 17 schools I support.  When logging onto Mastery Connect through Canvas, it is still a teacher account. See image above.   I have included a list of schools I support once again for your assist...

The current size is too small for students to see more than a couple sentences and is hard for them to see what they are writing.

Some of my students can´t get into mastery connect through Google or Clever.  It says the log in is incorrect.  Is there a different way to log in with a user name and password if this happens?

On a benchmark assessment, how can you create a cluster question where one prompt is used on multiple questions?For example:Use the table in question 1-4Wheel Diameter in Millimeters, mm Total Distance, in miles Time, in Minutes, Day 1 Time, in Minut...

Is there an issue being worked for creating items and adding passages to items? I click to add, but the circle just keeps spinning in the area where the answers/items should be.

I have teachers uploading assessments to trackers, but they are not showing up on the main tracker screen. Instead, you have to click on individual standards to see the assessments. Why would this occur? I added an assessment to the tracker and see i...

How do you edit tests that have been posted under the assessments?  The kindergarten test Camping has an incorrect answer on 10014000081010.  How do you change it to sticks instead of tent? 

Are there specific settings that teachers should have set within their trackers to view other teachers in their grade level and content?  For example, I have three 6th grade science teachers who all gave the same assessment.  When they go in to view ...

Reaching out to see if anyone has had this issue before and if they have found the cause and solution. Student's score populates as "0" as soon as he signs on to the test. After resetting, it will randomly populate as though he has finished when he i...

I have a teacher who keeps getting an message when she tries to add her assessment in Canvas from Mastery Connect. I have attached a screenshot of the message. She thought it was a Canvas issue, but when I called Canvas support they confirmed it is a...

Is a teacher able to merge two trackers for one subject? If a tracker that is not linked to a math curriculum map is deleted will the data be deleted from the tracker that is linked to that same math curriculum map?

I have a student who took an assessment with a different teacher (not the teacher of record), using a different code.  How can the teacher of record find his score?

I have created my assessment and added it to my tracker, however when the students login using the test id code they receive an error message that says "you do not have access to this assessment" why can't they access my assessment?

Is it possible to add interactive questions from the bank to a test that's in a document format?

Does the Benchmark Assessment(MVPA) have a rationale key that explains why the wrong answers are Wong and why the right answers are right?

Is there a way to search for items associated with a particular passage in the item banks? When I try to sort by Passage Title A-Z, it does not work. It sorts by the item name instead. It is taking forever to build an assessment.