When you use the reassess feature, will it replace student data from the original assessment? From what I can tell it just creates a whole new one, I just want to confirm.

At the elementary school, we pay for a math curriculum from Hampton City Public Schools. Part of what we pay for is their assessments, which are very SOL aligned and provide great practice. The curriculum is all in the Google World. We have been told...

When trying to link my mastery tracker in Canvas, I get a continuous loading page and none of the sections appear. I am not sure what is happening.  

In years past, the trackers were set to alphabetical order but I can not save my settings to keep my trackers in alphabetical. It is also keeping my trackers on expand and I can not see my 6 trackers on the same page. 

I realized a student submitted an assessment w/o completing any questions.  How do I reopen it for that student to complete?

If you use the shuffle questions options, can you still get a detailed item analysis report? 

I have changed schools within the county and it will not switch it over to my new school. 

In MasteryConnect, is there a way for students to translate a question written in English to Spanish? Thanks, Jackie

Hi, When trying to create test items, I'm getting '!failed to save item' error when choosing either Save Draft or Publish.   This is not an issue i've had before and am at a loss for what the issue is.  Has anyone experienced something similar?

Why do I keep receiving this error message when trying to add an assessment to my tracker? How do I fix it?  

I use the preview mode in class to show my students a test and work through it with them.  Is there a way to enable tools such as highlighting on preview mode?

I do not want all the trackers I am collaborating on to be on my main tracker page. In the past all collaborating trackers were on a separate page now they are all mixed in with my trackers. Is there a way to separate them out? Or pin my trackers to ...

I have one user getting suspended randomly. Why would that happen?

My teachers are telling me that when they try to create a tracker, it is pulling from last year's roster of students.  How do we fix that?  I am new to this job and do not have any direction on how to deal with this program.  Thank you!

I know how to adjust the settings to allow my students to review their answers and even see the correct answers after an assessment, but this only works if there are multiple-choice questions. When the questions allow them to type their response (for...

Dear Mastery Connect, It's time to ask my annual question, can you or why can't you bulk create trackers? If I have 27 sections working off the same map, I should be able to check box all sections that apply. This is ridiculous! And the icing on the ...

I have a split class (one Chinese dual-immersion class and one general ed class). I teach them for two subjects. I would really like to create a tracker where I can have all of them in the same tracker. Unfortunately, on Skyward, I have to have them ...

Where did the "export scores" go?

I have created the trackers and assigned the test but it does not show up on the students screen.... it says "you do not have any assessments yet"

We have teachers at a specific school who are setting up their trackers for the new school year. When they try to add students, the option to Import students from SIS is not available. This option is available at the other schools in our division. Wh...

How do I update my Mastery Connect Profile? When I go to Mastery Connect from the Global Navigation menu and click Home, it does not give me the options of updating my role, grade, and subjects I am certified to teach. 

I uploaded an assessment and am trying to figure out how to make it have only 4 answer choices on the multiple choice instead of 5.  When I go to make the key, it gives me 5 choices (a-e) and my assessment only has 4 choices (a-d).  How can I fix thi...

Is it possible to create an assessment  (and a tracker) that spans multiple grade levels for the standards? I will teach a Foundations of Algebra course and will need to have 6th, 7th, and 8th grade standards addressed on tests (particularly the pre ...

Is there a way to change the answer choices from ABCDE to something else, such as FGHJK ? 

I along with a few other teachers are creating items in Mastery Connect. We created items in our personal bank with the idea that we can move them to our district bank after completion. As we have tried to find this solution, we keep coming up short....