If you are experiencing difficulties accessing Kaltura videos, try the following steps for resolving the issue.
Begin by clearing your browser's cache and cookies. Follow the steps below depending on which browser and operating system you use.
To learn more about clearing your cache in Chrome, visit Google Support.
To learn more about clearing your cache in Edge, visit Microsoft Support.
To learn more about clearing your cache in Firefox, visit Firefox Support.
To learn more about clearing your cache in Safari, visit Apple Support.
If you cannot access Kaltura using an incognito or private browser, try using a different browser. Canvas generally recommends using Chrome or Firefox.
If you are still having trouble with Kaltura, contact your institution’s IT department for assistance.