In the last day or two the following has been observed:
Hi, @bludlow. Thank you for alerting us to this issue. Do you happen to have a support case open for this that we can track? Typically, it is best to send in a support case for this type of concern so that our support team can start digging and then escalate to our engineering team more quickly.
I believe our district Canvas administrator has opened a support ticket. I posted here so others encountering the same problem will be aware of what I found.
I have no idea how to open a support ticket, or if that is even a possibility because I am not an administrator 🙂
I am also seeing this behavior with Google Assignments LTI 1.3 and I'm glad I encountered this thread -- I tried to contact Canvas support but got directed to talk to Google support (twice), and now I'm stuck trying to explain to Google support what the issue is (it's been a week of back and forths and Google now thinks it's a network issue and not their tool...ugh).
Please let me know what I can do to help guide this along (if anything). It's frustrating for teachers right now when they're trying to grade assignments. I've been directing teachers and students to submit a Google Doc URL but they really want the old functionality back 🙂
Canvas also keeps directing me back to Google, but this thread certainly leads me to believe that Canvas needs to do more to remedy this issue, not Google.
I am encountering the same problem here. I have been asked to present to several classes on how to navigate around the issue. I am not sure when this happened, but one of my English instructors noticed an issue within the last five weeks.
We provide O365 to students, but a majority, since COVID, have come from schools that used Google Classrooms during the shutdown. An increased portion of our populus is now more familiar with Google's Office suite. Additionally, many have now purchased Chromebooks. Again, we highly encourage the use of 0365, but it is difficult to enforce when so many students require technological accommodations in our area.
Is there any estimated time on a fix?
Hi, all. We have been working in conjunction with the Google team to find a solution to this problem. We now have a fix in place and ready to deploy. Our current plan is to hotfix tomorrow, so you should see resolution by tomorrow afternoon. Thanks again for alerting us to the issue and for your patience as we worked across partners to resolve the issue.
That is great news! Will this fix the existing file submissions that are currently missing extensions or just new submissions moving forward?