Assistance Needed: User Email Not Displaying After CSV Import on Canvas

[DeveshMishra]

Hi @chriscas 

I hope you're doing well.

I’m encountering an issue when trying to create users via CSV upload in SIS Import on Canvas. The users are being created successfully, but their email addresses are not appearing in the LMS. Instead, only their names are visible in the People section. As a result, I'm unable to access any user details via email or enroll them in courses.

Could you please help me resolve this issue? I'd appreciate it if you could look into this at your earliest convenience.

[chriscas]

Hi @DeveshMishra,

As a Canvas admin, the only two things that come to my mind here are the following:

1. Have you confirmed there is an email column, with the header spelled properly as indicated in the SIS Import Format Documentation - Canvas LMS REST API Documentation and a valid email address entered for each user/row?
2. Does your account have full admin permissions, or is it a limited admin?  Perhaps you're missing a permission that allows you to see the email field on the people page, specifically the "Users - view primary email address" permission comes to mind here.

Hopefully one of these things is the issue you're facing.  If not, I don't have other ideas right now.  Someone else may see this post and share their ideas too though.

-Chris

[DeveshMishra]

[DeveshMishra]

Hi @chriscas 

Thank you for your quick response.

I have uploaded the screenshot above for your reference. Please review and let me know if anything else is required. I have added the correct email id but this is not visible in the email column. 

[chriscas · Accepted solution]

Hi @DeveshMishra,

I tried a quick test of this in my Canvas instance, and I can't reproduce what you appear to be seeing.  If you're sure you're uploading the correct csv file but are still not seeing the email in the people list (but do see other users' emails just to rule out the permissions possibilities), I'd recommend that you contact Canvas support for this one at this point.

-Chris