Inbox, Contact list, Tab key

[mcchauvi]

Canvas Inbox - contact list will not release and tab key does not work - ADA violation

When I select a contact, I cannot get past the contact list, it is stuck. The only way I have found to release the contact list is to click the check box for "Send an individual message ..."

Also, because the [Tab] key no longer functions in Inbox, I cannot use the keyboard to move to the next field. 

• I noticed the [Tab] key not working at the beginning of the semester.
• The Contact list problem started several weeks ago.

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See attached: after I select a name, the contact list just remains in place. I cannot use the mouse to click around it and cannot use the keyboard to tab past it. 

The [Tab] key not functioning is an ADA violation, each window must be accessed using only the keyboard, this needs to be fixed asap. 

Please, before making updates in Canvas, please ask end-users to test it. Lately it seems that one thing gets fixed and two break.

Thank you, MC Chauvin

[chriscas · Accepted solution]

Hi @mcchauvi,

Sorry about the issue you seem to have discovered.  If you have not yet done so, I would highly suggest contacting Canvas support to report this issue.  The Instructure Community here is make up of users around the world who can often answer questions about Instructure products, but it's not an official avenue for bug/issue reporting.  Canvas support can create a ticket and assign it to the right internal team to review and fix.

Hope this info helps!

-Chris

[mcchauvi]

Hello Chris,

Thank you for your response. 

I did try to locate the "Report a problem page" but I can no longer find it. 

After trying numerous links - I had over 10 pages open - I could not find a page to report a problem.

The link you included, takes me to: https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767

I could not find a link to actually report a problem page.

Suggestions??

Thx, MCC

[Chris_Hofer]

@mcchauvi ...

Your Canvas Support options may depend on what your school has purchased for Canvas Technical Support.  In my previous position as a Canvas administrator, our school had Tier 1 Support from Instructure...which meant that students, instructors, and admins could contact the Canvas Help Desk team directly, and they would try and assist with any Canvas-related questions.  If they were not able to answer the questions (like because a school-specific question was asked which the Help Desk had no knowledge of), then they would pass those kinds of questions back to my team for us to field.  In my current role at a different College, we do not have Tier 1 Support.  Rather, we have their 24/7 Support option...but the difference is that me and two others at the College are assigned as Field Admins.  All instructor/student questions are first routed to us instead of the Canvas Help Desk staff.  If we are unable to provide a response to the person who submitted the question, we can reach out to the Canvas Help Desk staff on their behalf.

What I've described above might be the case at your school as well (maybe they have an on-campus Help Desk staff that fields all tickets first?), but you'd have to ask the Online Learning / eLearning / Distance Education team at your school for the specifics on how Canvas troubleshooting is handled there.  That may be why you don't see the link(s) that are described in the documentation.

I hope this will help in some way.  Good luck!