Lost work and access log shows no activity

[EmmaQuigley]

I had three summer classes that I took online.  All of my submissions for one of the classes are gone.  The activity log shows no activity from June-August, this cannot be true.  The professor never reached out to me to let me know there was an issue.  Long story short, the professor failed me and I am appealing the grade.

I took the course at home (Eastern time), the school/professor is Central Time.  The school pulled my access report and it shows not activity for that time period, so they are standing behind the professor.  On the top of the report it states "There appears to be a problem with one of your contact methods. Please check your Settings Page."  I don't know what that means.

I took the course and submitted my assignments when they were due.  My work was not autosaved, so I have no proof.

Can anything be saved?  Can the "real" activity log be saved?

Thanks in advance!

[chriscas]

Hi @EmmaQuigley,

The one thing we can probably help with here in the community is the contact methods.  The  How do I add contact methods to receive Canvas not... - Instructure Community - 516  guide shows how you can add/edit contact methods, and also shows a warning icon which would show if one of your contact methods is having an issue.

Aside from that, this really is going to be an issue to continue to speak with your school/institution and teacher about.  There are very few scenarios where Canvas would not have any record of submissions.  If you have anything saved locally (like a Word document for an assignment), that might help prove your case.  The Instructure Community here is made up primarily of Canvas admins, teachers, and students from around the world, so none of us will be able to access your specific course or Canvas instance to look into anything at all.  Even if we could, your school/institution likely has policies and procedures they have to follow for a situation like this, so advice from others online probably would not help your case at all.

I apologize that I don't have better news for you, but hopefully you're able to come up with a workable solution with your school/institution and teacher.

-Chris