Not able to use DocViewer annotations

[TravisMarks]

I see all over the internet examples of teachers annotating student submissions in speed grader. In these speedgraders, you can clearly see options to draw and add text to student assignments. I have attached an image as an example. 

However, in my speed grader and the speed graders of my co-workers, we do not see these options to annotate. Is there a setting that needs to be changed in order for us to annotate student submissions?

I am attaching an image of what I see in speedgrader's DocViewer for a word document submitted to an assignment. As you can see, there are no options to annotate the document.

[mzimmerman]

Hi @TravisMarks 

You can only annotate submissions which are attached files.  You can't annotate submissions which are direct text entries.

[TravisMarks]

Hi @ mzimmerman,
Thank you for your response I want to be clear, however, that I am attempting to annotate an attached word document that was submitted as a file. It is not a text entry, still, my DocViewer does not give me any annotations to submit. Are there any other reasons why this might be happening?

[mzimmerman]

Can you show the full screen of the Speedgrader page?   The screenshot you have does not show the download link in either the upper left corner or below the "Submitted files" area.

[TravisMarks]

Yes. Absolutely. Here is a different screenshot. Thank you for giving this issue your attention and requesting more information. 

[mzimmerman]

Is the .docx file able to be downloaded from the Speedgrader page?  It looks like the download link in the upper left corner is missing, and the one in the right side is greyed out...

[TravisMarks]

Hi,

Thank you for asking. Yes. I can download the document without a problem. Here is a screenshot if the document being downloaded to my PC from speedgrader. 

[chriscas]

Are you able to actually give a grade for the assignment?  As far as I know (as A Canvas admin), the ability to annotate with DocViewer is tied to the "Grades - Edit" permission.  Knowing whether or not you can put a grade in and save it might help troubleshoot this issue.

-Chris

[TravisMarks]

Hi Chriscas,
Yes. I am able to grade the assignment and enter comments. I simply cannot annotate.

[lbraver]

did you find a solution?

[chriscas · Accepted solution]

Hi @TravisMarks,

It doesn't seem like we were able to find the issue in the community.  If you or anyone else is running into the issue still, I'd recommend contacting Canvas Support so they can take a look at your exact Canvas environment and see what's going on.  Generally, we'd expect anyone with grading permissions to be able to annotate a word or pdf file submission in SpeedGrader.

I'm sorry the community couldn't be more help on this one.  However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.

-Chris