As a Mastery Connect admin, you can manage and update your district's support profile to allow users to connect to support for help.
Open Admin Manage
In global navigation, click the Admin drop-down menu [1], then click the Manage link [2].
Open Customer Support Settings
In the expanding menu, click the Customer Support link.
Edit District Technical Contact
To edit the District Technical Contact support, enter the contact person's Full Name [1], Email Address [2], and Phone Number [3] in the text boxes.
Edit District Administrative Contact
To edit the District Administrative Contact support, enter the contact person's Full Name [1], Email Address [2], and Phone Number [3] in the text boxes.
Edit District Hardware
In the District Hardware settings section, the following options are available:
- Teacher computer type [1]
- Teacher browser type [2]
- Tablets [3]
- Student devices used [4]
- Web cameras available to teachers [5]
- Document cameras available in the classroom [6]
Save Support Profile
To save the support settings, click the Save Support Profile button.
