PDF Preview Not Working on Canvas?

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SnapStdnt
Community Member

Hello! I am a Student. The pdf previews aren't working for Canvas on PC. I am using Chrome (and even updated it). 
I also tested it out on Firefox and Microsoft Edge and doesn't work. Every time I press "preview", the blue circle is just infinitely there. I uninstalled my Honey, any Adblocks, and more as I thought that was my problem. I also cleared my cache and cookies to no avail. I would appreciate it if someone were to be of help! It use to work before but suddenly it doesn't, the previews work on Mobile. I haven't downloaded anything new to my Chrome on PC.

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jboehly
Instructure Alumni
Instructure Alumni

Would you check this guide to confirm that the browser is showing up to date? Also, would you try logging in to Canvas using an incognito or private browser window and test the pdf?

What are the browser and computer requirements for Canvas? 

 

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