Canvas Inbox (Conversations) Error for just me or everyone?

[smathews]

Multiple instructors are receiving error messages when creating Inbox messages. Is this just my instance or is it widespread? As the field admin for my instance, I submitted a help request to Canvas Support, who said that engineering is working on it, but I have not been given an ETA yet. Is there any public status link for this issue? 

[chriscas]

Hi @smathews,

I'm not seeing any errors around this with my institution's Canvas instance.  I was able to create and send an inbox message successfully.  If this is a very localized issue, my guess is that it won't appear on the status page just based on my prior experience with incidents like that.

-Chris

[AngelaBBurgess]

We aren't receiving error messages. However, when trying to send, the message pops back up again, so the teacher (or student) clicks "Send" again, rinse + repeat - sometimes the sender repeats the cycle 4 or 5 times,  not realizing that the message is sending each time. I am just about to enter a ticket for my district as well.

[Minta_UCSC]

While I was able to send a message using the Inbox/Messages without issue, we've heard that it is glitching for for multiple teachers and students. Specifically, the issues they report include: After drafting a message and hitting send, the inbox seems to freeze and not send the message, sometimes giving an error that the message wasn't sent, other times not, leading to multiple attempts at sending. Later it seems the messages were sent and the multiple attempts at sending lead to users receiving multiple copies of the message. As there was a Canvas access error issue reported on the Canvas Status page yesterday, we've asked users to clear cache and make sure they are using an updated version of Chrome in the hopes that resolves the issue.

[dbrace]

Hi @smathews

I have not experienced any problems with the Canvas Inbox, nothing has been reported to me, and I see nothing in our Canvas Support Admin Console.

You and I (you are at RACC and I am at LCCC) are in the same AWS region (us-east-1) but using different Canvas clusters (I am cluster99 and you are cluster43).

1. https://statushistory.instructure.com/racc.instructure.com
2. https://statushistory.instructure.com/lccc.instructure.com

I wonder if the problem is at all related to which Canvas cluster we are using.

-Doug

[Chris_Hofer]

...and just to add on to what @dbrace stated...  the overall status page for Canvas can be found at:

https://status.instructure.com