I am not receiving notifications (email OR mobile notifications) for announcements in any of my courses.

[PeterCarky]

I have the Canvas mobile app and use the web version on my laptop, as well. I've checked that notifications are enabled for Canvas on my iPhone. I also receive mobile notifications from the Canvas app for other things, like new comments on a discussion post, but not when my professor makes a new announcement. I also have emails enabled for announcements and, although I get other emails from Canvas, I don't get them when a new announcement is made. Both mobile and email notifications (both on notify immediately) are enabled for announcements.

How do I fix this? I'm worried I'm going to miss an important announcement about something.

[Chris_Hofer]

Hi @PeterCarky ...

Can you please check to make sure that you not only have your overall Canvas notifications set but also individual course notifications set?  You may have one that is overriding the other.

• How do I manage my Canvas notification settings?
• How do I manage notifications for a single course?

Please let Community members know if you have questions about this...thanks!

[PeterCarky]

I checked and made sure notifications were enabled for each individual course, as well as global. They were. Seemd to be an issue on Canvas/Instructure's side!

[JesseWimberley]

Same here, cant pull up the SLOs, not even labeled in any part of the syllabus or listed items on the left, wrote my instructor and just left to figure it outl

[PeterCarky]

Good to know it's not just me. Thanks so much!

[gsquared]

I am also experiencing this issue and Canvas Support says engineering is aware of the issue. Very frustrating to have to manually check the announcements. 

[PeterCarky]

Good to know it's not just me. Thanks so much!

[chriscas · Accepted solution]

I created a case about this with Canvas support earlier today, and also asked our CSM to make sure this was escalated appropriately because of the importance.  I did get a similar response as others that Instructure is aware of the issue and engineers are looking into it.  No ETA on a fix yet though.  I added a global announcement in our Canvas instance to alert both students and teachers to the issue.

-Chris

[PeterCarky]

Good to know it's not just me. Thanks so much!

[dbrace]

@chriscas,

No one at my institution as reported this to us. Do you know if this has been widespread or random? Has it been resolved?

-Doug

[KelliBrenner2]

Hi Chris, 

I just checked Known Issues in the admin console and I don't see this listed under Canvas Announcements.  Do you know how we can track this issue?  Thank you. 

-Kelli

[chriscas]

I'm not sure the exact date when the fix was released, but everything was working properly again by Tuesday Sept 2.