Hi, So as the title says, I'm not able to enroll in the next course down the list on my intern portal page. I'm not sure if this is intentional because the page does suggest doing all the courses in order from top to bottom. But this is an "assessmen...

I was following the training course up o module 3 and log off. How can i go back to the course.

The module progress bar works on all pages except for those with accordions or tabs. Any advice on how to fix this? 

I can't seems to find my Attendance option. Is there a setting from the admin part that needed to be done? For roll call? Thank you.     

I soon have to start setting tests/exams in CANVAS. I want these to be based around questions with right/wrong numeric answers, in which, for obvious reasons, each student is given their own unique set of numbers. (These numbers are generated externa...

I need to export a course in our Canvas to that of another Canvas training provider using the Export Tool. Does anyone know if there is a way to track usage and get analytics via our own Canvas on this exported course or is there software that can be...

A colleague recently created a number of modules and pages and used colour coded emojis to better distinguish categories. They worked well for a while in Chrome but are now greyed out. She opened the modules in Edge and it worked for a while until ag...

Hello-- I am unable to record in Canvas using the media recording tool. This happens only when I use Google Chrome and Safari. It works when I use Firefox. I have taken the following steps: cleared cache and cookieschecked the microphone to the on (b...

I recently encountered an issue when I'm taking a quiz in Canvas. While I was answering a question in a quiz and clicking the 'next' button, I noticed that some of the succeeding questions get skipped. For example, when I'm done with question 1, Canv...

Hello, we have detected that when we create an exam in classic exams, once the students answer the exam, it is not possible to cancel a question. In new exams it can be done because if you access the exam and change the score of the question to 0 poi...

Hi, I have some SCORM packages which have been added into Canvas as 'Files' so they can be downloaded by staff. I don't have access to the zip files originally downloaded and want to copy these files into SCORM so that staff can preview them. Is ther...

what are we doing   

Do all quiz questions automatically appear in questions banks? If yes, a ton of mine are missing. How can I recover those?

I am a student and in a quiz that had multiple attempts, my last attempt was automatically submitted at deadline even though I did not intend on submitting it and did not hit the Submit button (I had already gotten full grade and just wanted to revie...

I created a test in Delta Math that the students take in Canvas. I used the assignment option in order to have access to the External Tool for Delta Math. However, when grades sync over they are coming into Canvas weird.  For example: In Delta Math t...

Hey there, I started grading an exam using speedgrader the other day. I added comments to specific responses and hit update score after each addition. When I came back the next day to complete the grading, the previously saved comments were missing. ...

My group and I used Big Blue conference. I hit record and pause.  But once we ended it, the recording wasn't available. I did email support. Has anyone ever recovered a recording that didn't show initially?