Problem statement: Some end-users complain that they see the same message over and over again because they close the message by clicking the (X) close button but forgot to check the "do not show this ...

Problem statement: When creating a Custom User Group, you can exclude Roles, but not other, already existing, custom user groups or the user list from concluded campaigns. Use case: wanting to relau...

Problem statement: Currently, monitors and triggers will collect the context selection or interaction by time of interaction and provide the user ID of the user. We would also like to have the monitor...

Problem statement: With the subaccounts now enabled, we have more admins that we will be adding to our Impact instance to view Insights of specific subaccounts. One request we've gotten is if a report...

Problem statement: Currently, the Time Interval dropdown is only available in the User Activity page within Insights. One of our Report Viewers asked if the presentation graphs for the Tool Adoption p...

Problem statement: While assigning one of my designers to a feature permission group (role), I noted that the group I wished to assign them to did not have all of the permissions I needed them to have...

Problem statement: Whether it's the Support Center button or the Support Center link Launch URL via the Help menu, the Impact Support Center is not really usable in the mobile app. In our case, we hav...

Problem statement: When utilizing the tool adoption outcomes section within a campaign, if an admin chooses categories that are user-based categories, the tool adoption section displays unfiltered dat...

Problem statement: LTI Tool usage reports from Impact do not include any course information, so it's not possible to know in which courses a tool has been used, which is important information for many...

Problem statement: In some of our support articles, we want to make the end-user aware of a range of support articles within a specific Support Category. At the moment, this is not possible. For simpl...

Problem statement: We are seeing more use cases for custom user groups in Impact, but when it comes to making changes to the list, an admin would have upload an updated list of a current custom user g...

Problem statement: Currently there is not an easy way to set targets to be only "new" users who have not logged in. Workarounds include custom user groups of folks who haven't signed in in >60 days, b...

Problem statement: We would like to be able to use activity triggers for a campaign. For example, if a student has missed two or more due dates they would be added to the campaign automatically. This ...

Problem statement: The icon users click to get help in Impact covers areas of the page the user needs to see. One example of this would be when the icon covers the "Submit" button. I have gotten many ...

Problem statement: Currently, in order to see the user interactions and adoption for a custom user group, an admin would have to create a campaign and add the custom user group as a target audience an...

Problem statement: Problem 1. When editing an article or message, we more often than not have to turn the Rich Edit Mode On. This is a counterintuitive extra step.     Problem 2. The Impact Rich Conte...

Problem statement: It is currently not possible to link to an Impact support article or category from outside Impact. We would like to directly refer our end-users to Impact articles when they ask us ...

Problem statement: At the moment, new out-of-the-box (OOTB) support articles are added to the Support Center with the state "published". However, we do not use all Canvas features and would like to pe...

Problem statement: When there are multiple campaigns running, we want to make sure that the users are not overloaded with multiple Impact messages. In the current Admin Dashboard, there's no option to...

Problem statement: When a user submits feedback on a support center article or a message in the LMS, their feedback is likely to go unnoticed unless the institution's Impact admins actively search for...