Hello there. We issue digital badges for course completion (Issuer - Halo Staffing). We have 73 active badges.  ISSUE:  It has come to my notice that Badgr does NOT SEND ANY EMAIL to the student saying they have earned a digital badge. The student ha...

My pathways' progress has been stuck on "Progress up to date as of 7/24/24, 7:37 PM. Your progress will be updated soon" since that date. I contacted the issuer and she mentioned that some students' progress was "stuck" and that they had to manually ...

Can the issuer contact be changed to a mailbox that isn't a personal mailbox? I think it's defaulting to my email because I am the Canvas contact here at my company for Instructure but I'd rather this go to a shared mailbox to remove a single point o...

Hi there, Has anyone been able to customize the design colors? The colors for our organization are a shade of red, black, and white and don't align with the color scheme we see in Credentials in this view where there's a grayish blue: Thank you!  

I registered with my company email, but now I am no longer work in that company, I added my personal email, and deleted the company email. So the badge is delinked, and I have no access with the company email so I can't add back the badge. Please hel...

Hi all, I am trying to import badges from open badge passport into canvas badges.Using the badge TXT file downloaded from OBP doesn't work (end with a 502 error after a minute or so). Uploading the .PNG gives an "unknown badge, badge import failed" e...

I used to upload csv files in Badgr, and now it is not work.I typically uploaded 5 or 10 lines in the csv, as I am aware of the limit for non-paid. Why has bulk upload stopped working for me?What am I doing wrong?I have done the bulk upload many time...

I want to issue badges to two different people, let's say, Jean-Marie Smith and Marie Smith. After successfully issuing an assertion for Jean-Marie with the email identity (jeanmarie.smith@company.com) I try to issue a badge for marie.smith@company.c...

I used to have this working, but things seem to have changed. I am a professor with instructor permissions and I want to get started using the free version of canvas badges in my class. Assume I have zero access to any administrators. Is this still p...

When I complete the module for each section in the course, I am prompted to collect my badge for that module. The check mark for the section shows all areas in the module are complete and I should be able to collect my badge but when I click the link...

Hi,I try to import my badges in my backpack.With the PNG image, I receive an error:...UNKNOWN BADGE...Error UUID...It is strange because I can import with the URL of the (JSON) Assertion.My png badge is validated with the validator.I don't understand...

I have competed the course on Business Development, but I did not receive an email with my certificate. Can you help.

I'm trying to automate the Badge uploading to the Canvas Badgr backpack for anyone getting a new badge and adding them to Badgr backpack similar to LinkedIn's URL certificate automation link. Is it possible to generate such an API to embed it into a ...

I got six badges from a Summer program I applied to (the experiment digital) but now all my badges disappeared and I can't find any of them

I have signed up on my mobile before signing up on my tablet now i can't just sign in. I would have to create a while new account. It's there away around this?

I had a badge attached to a course in Canvas and all of a sudden I am getting this error. I reached out to our team and our Canvas CSM and they said to contact  you. 

Hello, I got a badge from Practera for internship completion on my university email. I have been trying to add the badge here using my LinkedIn profile as admin approval from uni is required for using that email which i can not get. So how do i move ...

I added an Alignment (additional info tab) to an external framework to my badge. When I create a badge, I can add an Alignment - it's saved and displayed on the badge page.However, when I open the badge for editing, the Alignment information is no lo...

I have tried uploading a badge which have been created on Canva (external) to the Canvas Badges page but a error message appears. I also tried resizing the image but still have the same issue. The error message is 'Unknown Badge - Badge Import Failed...

I'm trying to add the Badgr app to a course, but the Consumer Key and Shared Secret fields on the Canvas Badges/Badgr page are blank. 

Hi there! I'm an experienced badger (working in the field in the pre-Badgr days) and have quite a few badges from groups that no longer exist. I was wondering if there was a way to display these badges - despite them not having an URL that resolves. ...

Hello,      Can somebody please direct me to the section where we can take an 8hour course to earn a badge in skills please, I can't find it anywhere.

I am having trouble locating my micro credential badge, please help and thank you. 

I downloaded my badge, and I noticed that my last name is misspelled on it. How do I go about correcting the spelling of my last name on my badge?

Hi everyone, I am a staff member and owner of canvas badge.I read the guides and blogs on how to navigate reports for canvas badges and I can't seem to see anywhere where I can view/download analytics for my issuer and badge. My view of the data mana...

Hi, folks. It has been impossible to upload new badges into my backpack the last days. One of my badges expired as of June 1st, but I was sent a fresh one by the issuer.  When trying to upload it, this is what I get (see below):   There have been pr...