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How do I get help with Canvas as an admin?

How do I get help with Canvas as an admin?

You can get help with Canvas by using the Help menu. Depending on your user role, the Help menu generates a list of resources to help you with Canvas. Canvas displays links according to roles in all enrollments; for instance, if you are enrolled as a student, but have at least one course with an instructor-based role, the Help menu will show you links available to students and instructors.

This lesson outlines the default help links that may be included in the Help menu for your institution. You can customize links in the Help menu.

Open Help

Open Help

In Global Navigation, click the Help link.

Note: Depending on your institution, the Help link name and icon may vary.

Search Canvas Guides

Search Canvas Guides

The Search the Canvas Guides link helps users search Canvas documentation for information about features in Canvas.

COVID-19 Canvas Resources

COVID-19 Canvas Resources

The COVID-19 Canvas Resources link allows users to view instructions about creating course content in Canvas.

View Web Conferencing Resources

View Web Conferencing Resources

The Conference Guides for Remote Classrooms link allows users to access guides and resources for using web conferencing in remote classrooms and online courses. This link may not appear in your Canvas Help menu.

Report a Problem

Report a Problem

The Report a Problem link helps users report problems in Canvas.

You may find a faster response to your question by searching the Canvas Guides. But if you can't find an answer, you can submit a ticket and get support help.

Submit Ticket

Submit Ticket

In the subject field [1], create a subject for your ticket.

In the description field [2], describe the problem you are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem. If you submit tickets frequently, you may prefer to use a screencasting program to create an online link to an image or create a video walkthrough. However, if you're not comfortable using online links, you can submit attachments later if necessary; once you submit the ticket, you'll receive an email from the support team. You can reply to the email with any attachment as needed.

In the drop-down menu [3], select the statement that best describes how the problem is affecting you:

  • Just a casual question, comment, idea, suggestion
  • I need some help but it's not urgent
  • Something's broken but I can work around it for now
  • I can't get things done until I hear back from you
  • EXTREMELY CRITICAL EMERGENCY

When you're done, click the Submit Ticket button [4].

Depending on your institution's support schedule, you'll receive a reply as soon as possible.

Open Training Services Portal

Open Training Services Portal

The Training Services Portal link allows users to access the Training Services Portal, which contains self-paced training resources on a variety of Canvas topics.

Ask the Community

Ask the Community

The Ask the Community link allows users with an admin-, instructor-, TA-, or designer-based role to collaborate with other members of the Canvas community for answers to Canvas questions. This link directs to the Find Answers space in the Canvas Community.

Request a Feature

Request a Feature

The Submit a Feature Idea link allows users to submit feature ideas to Canvas. This link directs to the Feature Ideas space in the Canvas Community.

Show Welcome Tour

Show Welcome Tour

The Show Welcome Tour link shows you how to add people and courses to Canvas, share course content and templates with teachers, set up video conferencing and other tools, and access training and other helpful resources.

These comments are posted to the global Canvas Community,

NOT your Canvas course.

  • Have a question about using Canvas? Visit the Q&A page.
  • Have an idea to improve Canvas? Visit the Idea Conversations space.
  • Need to reply to a course discussion? Log in to your Canvas course and add your comment there (Tip: Visit your school's website to log in to Canvas).
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