Problem statement: Problem 1. When editing an article or message, we more often than not have to turn the Rich Edit Mode On. This is a counterintuitive extra step.     Problem 2. The Impact Rich Conte...

Problem statement: It is currently not possible to link to an Impact support article or category from outside Impact. We would like to directly refer our end-users to Impact articles when they ask us ...

Problem statement: At the moment, new out-of-the-box (OOTB) support articles are added to the Support Center with the state "published". However, we do not use all Canvas features and would like to pe...

Problem statement: When there are multiple campaigns running, we want to make sure that the users are not overloaded with multiple Impact messages. In the current Admin Dashboard, there's no option to...

Problem statement: When a user submits feedback on a support center article or a message in the LMS, their feedback is likely to go unnoticed unless the institution's Impact admins actively search for...

Problem statement: The LTI Tools launch report is a wonderful tool to have all of our LTI statistics in one place. There is a lot of extraneous tools being repeated as separate rows (Canvas Redirect T...

Problem statement: The ability to create an Impact pop up message and have it display at intervals would be very useful, for example a message that would appear at the start of every term. For example...

Problem statement: On several occasions, I have been asked to post a message for a particular course or several course sections. There is no easy way to target a message to a course. Proposed solutio...

Problem statement: I spend a lot of time copying message content and pasting into new messages. A lot of the formatting that gets copied comes over...especially when copying/pasting messages from prev...

Problem statement: Walk-throughs are great, but deployment can be cumbersome when targeting groups of people/courses. End-users would contact support, then support would potentially give them support ...

Problem statement: I spend a lot of time doing needless clicking etc. I need to easily copy support articles and messages in Impact. Proposed solution: Please please provide the ability to copy artic...

Problem statement: While new-ish to Impact, I am finding the list of campaigns getting longer and hard to read. Names sometimes get chopped for length, making it unclear which campaign is currently ru...

Problem statement: At this time all Impact reporting templates are visible via the Impact Course Reports LTI. There is a benefit in being able to manage which reporting templates are visible within th...

Problem statement: Because we are unable to edit Canvas Guides Out of the Box Support Articles, we have to manually recreate articles with nearly identical content. In two situations we currently manu...

Problem statement: We have received various requests from instructors and section designers about having enhanced reporting within the Impact Course Reports, specifically how students are interacting ...

Problem statement: At this time performing functions within Impact is manual, we are looking to automate messaging and retrieve/export Impact data. Example: - uploading customer user groups via the AP...

Problem statement: To add SSO support to the Impact Admin Dashboard. At this time, Impact accounts are created and users are invited manually. At the institution, we would prefer to manage authenticat...