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How do I merge my user account with an account using the same email address as an observer?

How do I merge my user account with an account using the same email address as an observer?

If you have an email address registered in two Canvas accounts, you can merge these accounts. Merging accounts combines the logins, contact methods, and enrollments for the two accounts.

The option to merge user accounts only displays in User Settings if the account has two or more registered and verified email addresses, and if one of the same email addresses is also registered and verified in another account.

In order to complete this process, you must know the Canvas username and password for both accounts.

Note: Merging user accounts cannot be undone.

Open Account Settings

Open Account Settings

In Global Navigation, click the Account link [1], then click the Settings link [2].

Merge User Accounts

Merge User Accounts

To merge user accounts, locate the email associated with the second account and click the Merge icon.

Confirm Account Merger

Confirm Account Merger

Click the Combine button.

Enter Login Credentials

Enter Credentials

Enter the email address and password for the second account.

View Confirmation Message

View Confirmation Message

Confirm the merge was successful.



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