You can view all unread messages in your Inbox. You can also filter messages to show only unread messages.
In Global Navigation, click the Inbox link.
All unread messages have an indicator next to the message. Once a Conversation has been read, the blue dot changes to a gray circle.
If you want to mark a conversation as unread, click the read indicator . The message will now show the unread indicator .
You can mark multiple conversations as unread or read by pressing the command key (Mac) or the control key (Windows) while clicking multiple messages, or by selecting the message checkbox .
Locate and click the settings icon and choose the Mark as unread link .
If you select multiple unread messages, you will see Mark as read link .
To view only unread messages, open the the Inbox drop-down menu . Select the Unread link .