How do I merge my user account with an account using the same email address as a student?

Document created by Canvas Doc Team Employee on Apr 19, 2017Last modified by Canvas Doc Team Employee on Dec 9, 2017
Version 14Show Document
  • View in full screen mode

If you have an email address registered in two Canvas accounts, you can merge these accounts. Merging accounts combines the logins, contact methods, and enrollments for the two accounts.

The icon to complete this process will only appear in User Settings if there are two or more email addresses on the account and the email address that appears on both accounts has been registered.

In order to complete this process, you must have the Canvas username and password for both accounts.

Note: Merging user accounts cannot be undone.

Open Account Settings

Open Account Settings

In Global Navigation, click the Account link [1], then click the Settings link [2].

Combine User Accounts

Combine User Accounts

To merge user accounts, click the Merge icon in the Ways to Contact sidebar.

Confirm Account Merger

Confirm Account Merger

To confirm that you would like to merge accounts, click the Combine button.

Enter Credentials

Enter Credentials

Enter the email address and password for the second account.

View Confirmation Message

View Confirmation Message

Confirm the merge was successful.

You are here
Table of Contents > Profile and User Settings > How do I merge my user account with an account using the same email address as a student?
5 people found this helpful

Attachments

    Outcomes