Problem statement: We are unable to delete out-of-the-box (OOTB) categories or articles, only hide them. This limitation has led to a cluttered and unmanageable state in "Manage Articles" and "Arrange...

Problem statement: When I try to send messages to Instructors, invariable TAs get included in that list. I have asked and it seems that this is because the TA role is based on the Teacher role. There ...

Problem statement: Issue: Content creators frequently forget to make their campaigns public. This results in several challenges: Dependency on Creators: Colleagues and administrators often need to req...

Problem statement: This is not really an issue but a proposed improvement of the campaign workflow. Proposed solution:Include the Schedule Campaign option in the Edit Properties workflow. The chance o...

Problem statement: Issue: In our Support Center, we encounter challenges when trying to manage and edit article categories within the Arrange Articles function. The main difficulties include: Navigati...

Problem statement: Some end-users complain that they see the same message over and over again because they close the message by clicking the (X) close button but forgot to check the "do not show this ...

Problem statement: When creating a Custom User Group, you can exclude Roles, but not other, already existing, custom user groups or the user list from concluded campaigns. Use case: wanting to relau...

Problem statement: Currently, monitors and triggers will collect the context selection or interaction by time of interaction and provide the user ID of the user. We would also like to have the monitor...

Problem statement: With the subaccounts now enabled, we have more admins that we will be adding to our Impact instance to view Insights of specific subaccounts. One request we've gotten is if a report...

Problem statement: Currently, the Time Interval dropdown is only available in the User Activity page within Insights. One of our Report Viewers asked if the presentation graphs for the Tool Adoption p...

Problem statement: While assigning one of my designers to a feature permission group (role), I noted that the group I wished to assign them to did not have all of the permissions I needed them to have...

Problem statement: Whether it's the Support Center button or the Support Center link Launch URL via the Help menu, the Impact Support Center is not really usable in the mobile app. In our case, we hav...

Problem statement: When utilizing the tool adoption outcomes section within a campaign, if an admin chooses categories that are user-based categories, the tool adoption section displays unfiltered dat...

Problem statement: LTI Tool usage reports from Impact do not include any course information, so it's not possible to know in which courses a tool has been used, which is important information for many...

Problem statement: In some of our support articles, we want to make the end-user aware of a range of support articles within a specific Support Category. At the moment, this is not possible. For simpl...

Problem statement: We are seeing more use cases for custom user groups in Impact, but when it comes to making changes to the list, an admin would have upload an updated list of a current custom user g...

Problem statement: Currently there is not an easy way to set targets to be only "new" users who have not logged in. Workarounds include custom user groups of folks who haven't signed in in >60 days, b...

Problem statement: We would like to be able to use activity triggers for a campaign. For example, if a student has missed two or more due dates they would be added to the campaign automatically. This ...

Problem statement: Problem 1. When editing an article or message, we more often than not have to turn the Rich Edit Mode On. This is a counterintuitive extra step.     Problem 2. The Impact Rich Conte...

Problem statement: It is currently not possible to link to an Impact support article or category from outside Impact. We would like to directly refer our end-users to Impact articles when they ask us ...