When users of LearnPlatform do not find products available yet in the LearnCommunity Library or a product is homegrown, they can request the addition of a custom product. As a LearnPlatform administrator, you can view and manage requests for custom products. If you choose to, you can create a custom product from a request.
Note: You cannot track usage for custom products in the Inventory Dashboard or create provider applications for custom products until the product is added to the LearnCommunity through a product match. Learn how you can merge a custom product listing with a LearnCommunity Library listing.
Open Custom Product Request
When an educator submits a custom product request, LearnPlatform organization administrators and product managers receive an email.
To review and manage the request from the email, click the here link.
You can also open product requests without an email. Click the Management menu [1]. Then click the Requests tab [2].
Look for the Custom Product Request logo [3]. This logo refers to products that an educator could not find in the LearnCommunity Library.
View Product Request Details
On the View Requests page, you can view all request details. You can also take the following actions:
- View the Request Form
- Close the request
- Acknowledge the request
- Add the product by creating a custom product
Create Custom Product
To add a custom product to your organization library, open the Create New Product wizard. Click the custom product request checkbox [1]. Then, click the Actions button [2], and click the Create Custom Product link [3].
