I have had an open ticket for several weeks and have yet to be responded to. I'm not going to rehash the issue here, except to drop the case number, which is 08424292 Please check your helpdesk tickets. -RG

I make anonymous discussion forums, and I'm not able to edit them after I've saved and published them. When I try to save the edit, the screen dims to a gray, faded screen, the loading circle continues to spin indefinitely, and no matter how long I w...

how do i get a pairing code to open a canvas student account?

Hi as noted here too, two years ago: Solved: Survey results keep indicating 'correct answers ar... - Instructure Community (canvaslms.com) In graded surveys (eg. for true false), the system automatically assigns "true" as the correct answer and it do...

Hello, I'm curious if anyone else uses the redirect tool to create custom links for course nagivation? And if so are you currently getting an error message when you click on the custom link? I've been using the redirect tool for well over a year now ...

We're using Jenzabar for our Student Information System and we have it setup so it sends SIS uploads every hour. We're experiencing that once a trimester, one of the uploads that is sent hourly will be processed as a blank file (typically it's a sect...

I don't have the bar between the search box and the + Folder icon - there's nothing there, so I can't organize my files at all - how to I get those controls?

I am trying to figure out why when my students submit a quiz using the new quizzes, I am not getting a notification under my to-do list that notifies I have submissions to grade. Has anyone else experienced anything like this? 

I was just helping a colleague with deleting folders in his course.  I decided to see if there was a warning message if a folder that had content was selected to be deleted.  The only message is the dialog box asking to confirm the deletion of the fo...

I'm working on some quizzes for a nursing course and we are using New Quizzes because of its ability to make multiple-answer questions be "all-or-nothing" (exact match). We switched to New Quizzes because Classic Quizzes was awarding partial credit f...

c. 300 students have uploaded 4 PDF files each for an online Canvas 'quiz'.I want to bulk download these to mark them more efficiently. It seems that I do not have this option in Canvas: the 'download' option doesn't exist for me under Speedgrader or...

I have customized my hosted site with my logo. Then I added the ssl certificate. Now all the changes that I made previously with css and js, are not working. I am also getting the mixed content error for both of my css and js files. In the tutor...

Hello,  I have been trying unsuccessfully for several hours to reset my password. Please help. ear1202@gmail.com.

I can log into Canvas on my computer and access my classes, but cannot log in on my phone app. (I can log in on the website on my phone). From the app, it says "webpage unavailable" when I type and press on the school's name. If I press "forgot my pa...

Has anyone here transitioned from Blackboard Ultra/Blackboard 9.1 to Canvas that would be willing to have a conversation about the experience? 

When migrating a quiz from classic to new any question-level feedback for answering the question correctly is migrated as correct answer feedback overriding any existing answer-level feedback for that answer option and creating answer-level feedback ...

HI A staff member is saying that they never turned off anonymity 'Graders cannot view student names' in an assignment. Is there any data in the background of canvas that records when and who changed this setting please? ta jim  

Estimados estudiantes les saludamos desde la facultad de derecho de UMG  Iniciaremos la actividad docente vía virtual durante este semestre Les envío un archivo adjunto XXX EJERCICO. 

Hi, I'm trying to use (and perhaps incorrectly) the Discussion feature to take attendance, which is also worth bonus points. Since there's no bonus point functionality, I've created the Discussion as zero points and then graded the discussion as .5 p...

No one has fixed my account yet.I can't access my school email account.

How can I stop school notification emails from being sent to grandparents? Thanks in advance.  

We upload 200-300 new students every 2 weeks to one of a dozen courses. Is there a way to import only First Name, Last Name, and email address into Canvas through a CSV file?  The only things I can find require additional information such as user ID,...

Our institution does not allow students to access course content after a course ends. Is there a setting that will allow students to view their course grades after the course concludes without also allowing them to view the course content? Going to C...

Undo the Gradebook Missing Status Removal In a recent Canvas update, the Missing label for submissions that have not been submitted online but that have received a manually entered grade has been removed. This is extremely problematic for me and othe...

I have my gradebook set up to automatically assign a zero for late work.  However, certain assignments I make optional and so need to take off the "missing" label and delete the zero.  I am able to remove the "missing" label and delete the zero but l...

I noticed some of my classmates have personalized their canvas dashboard by putting their own images on the canvas courses. I have read up on how to do it, but my classes lack the "Settings" button on the the side of the course when you click on it. ...

Another Professor has shared her "sandbox" with me. I noticed she has little icons within her modules. Where did she get this modules and how did she attach them to the text items within the module? I don't want to bother her with such a question, bu...