Panda Bot is a generative AI tool that is currently being used by the Instructure Community.
Panda Bot references official Instructure product documentation and written resources to answer your questions in a quick, clear, and friendly chat bot format.
Panda Bot can be accessed from any page in your browser window, but you must be logged in to the Instructure Community to use the chat feature.
Note: During the testing period, Instructure will evaluate the chat bot experience to determine if Panda Bot will become a permanent feature of the Community.
Log In to Panda Bot
To open Panda Bot, click the Panda Bot icon [1].
In the Panda Bot window, links to frequently used guides and resources display [2].
To chat with Panda Bot, you must be logged in to the Instructure Community. To log in, click the Sign In button [3].
Open Panda Bot
When you are logged in to the Instructure Community, the Panda Bot icon displays. To begin a chat from any page, click the Panda Bot icon.
Begin Chat
The Panda Bot welcome message displays. To ask a question, type a question in the chat field [1]. Then, click the submit icon or press Enter on your keyboard [2].
View Answer
When Panda Bot has an answer, it displays in the chat window [1].
Note: If the question you ask is too broad, Panda Bot may ask you to provide additional details.
Manage Chat Settings
To open the settings menu, click the More Options icon [1].
To turn on sound notifications, click the Turn on Sound option [2].
To request an email transcript of the chat, click the Email transcript option [3].
To download a transcript of the chat, click the Download Transcript option [4].
Manage Chat Window
To minimize the chat window but keep the chat active, click the Minimize icon [1].
To end the chat, click the Close icon [2]. Then, in the confirmation window, click the End Chat button [3]. To continue chatting, click the Cancel button.
Note: After you end a chat, it will continue to display in your chat history and will be visible the next time you open Panda Bot.
Give Feedback
After ending the chat, a survey window will appear. To rate your experience on a scale from 1-5, where 1 is terrible and 5 is excellent, click the rating that corresponds to your experience [1]. To close the window, click the Skip and close button [2].
After you have given your rating, you'll be asked to complete a short survey to give additional feedback. This additional feedback is optional.
To give feedback about your experience, select one or more options in the word selection feedback section [1].
To indicate if Panda Bot resolved your issue, click the Yes or No button [2].
To leave additional comments, type it in the Add additional feedback field [3].
To submit your feedback, click the Submit button [4].
To close the window, click the Close button [5].
