Engineers are currently investigating the issue.
Description
When an admin installs a tool using an inherited developer key and subsequently modifies the account configuration of the tool, these alterations will revert upon any modification of the key. Changes to the keys can occur either through requests from partners or as a result of modifications to any component by Instructure. The most recent example of this occurring was on November 5, 2024 and impacted all inherited keys as it was due to an underlying back-end change to the developer key system.
Expected Behavior
Alterations to tools will not revert upon modification of the key.
Workaround
Create a key at the account level with the configurations specified by the admin for the tool.
Steps to Reproduce
No steps to reproduce are available.
Additional Info
INTEROP-8952
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
