Community help

KennethSwinney · 2022-10-18

My CANVAS studio willno longer load. Same problem in 3 different browsers and 2 differnt computers. tech support tells me to "clear cache" which I have doen repeatedly and rebooted computer. error message says startup file moved to a different addre...

LauraDS · 2022-10-17

After publishing auto-generated (and reviewed) subtitles of uploaded videos in Canvas Studio, i find in the Studio collection two videos: one with subtitles and one without it. Is there any way of avoiding this duplication and just add subtitles to t...

DavidHooper · 2022-10-12

Would like the ability to have the use of math type for answer choices as well as questions. Would also like to have a numeric response question type. Would also like to insert pictures as answer choices and/or as a question.

ahenschel · 2022-10-05

Hello,I am trying to add an annotation to a Studio Video that is already set up with a Quiz (questions embedded in the video). I can see that the annotation was saved, but when I view the quiz or add the video quiz to a course I don't see the annota...

BrandyKerr · 2022-10-02

I created a video using google meet and want to upload the video into studio. When I select this video to upload I get an error message "please upload an upload an audio or video files. I don't know why this mpeg video is not accepted. If I use a ...

MICHAELBUNN · 2022-09-22

ellisonl15 · 2022-09-18

Problem statement: I'm not sure this is the right forum for this. I encourage students to use the comments on Studio videos to respond as they might in class with questions or thoughts elicited by the material. The last few days though, I've received...

panjac · 2022-09-15

Does anyone else have issues with Canvas Studio Quizzes? I created a quiz from a 14 minute video that I uploaded. I first attempted to have several (about 100) students complete the video at the same time. Many of the students videos got stuck and...

KevinLipscomb · 2022-09-14

I'm trying to get the Canvas Studio/Zoom integration set up. I have most of it working, but I cannot figure out how to determine the "Redirect URL for OAuth". I know it is supposed to be Studio's "URL", but in our installation, it's just showing as ....

MegHall · 2022-09-02

Hello, I am trying to upload a recorded PP into my studio, but it is not working. When I go to upload files, the file I want to upload is grayed out and I am unable to choose that as an option. Can you assist me?Thanks, Meg Hall

jkahn · 2022-08-30

Can you watch the canvas video quiz all the way through the first time without answering any questions?

RachaelHeida · 2022-08-30

I created a page and added several studio videos to it. I shared it with a colleague and she sent me a screenshot of what she sees. I tried viewing the page in student view and also couldn't see the videos. Do you know how I can fix this? I attached ...

ioliva · 2022-08-30

Hello,I read the instructions on how to install Studio Screen Capture for a Macbook. However, it does not do anything in the file window. Instead, I am prompted to download again. Any ideas on the problem? Thank you!Iolanda

jonas_knutsson · 2022-08-29

Hi A teacher has a course with a large number of films. On all of these films, the teacher let the students comment the films. The teacher has thus activated "Subscribe to comments".But when the teacher copies the course, and thus the videos, "Subscr...

NathanPickens · 2022-08-28

Is there a tool that allows adding of backgrounds to Studio?

MaryG31 · 2022-08-26

When I click "Screen capture" canvas just shows a blank page. I restarted Chrome and that didn't help. Thank you!

SpencerBerard · 2022-08-24

I am trying to do the Canvas Studio Training, however when I click on the my learning tab nothing shows up. It is a blank screen and does not show anything. How can I fix this so I can complete the training?

Can-vas_999 · 2022-08-19

I know how to make a Canvas demo and embed it. I do not want the comments feature on. I keep turning it off but it still appears in student view. I do not want to field questions about why they cannot comment. I just want the comments to go away.

pgermroth · 2022-08-18

I assign videos to be viewed by my students. We used Knowmia before with Canvas, and the percentage of a student viewing an assigned video was automatically transferred as a percentage of the assigned points into the Canvas gradebook. I wonder about ...

aimee_garten1 · 2022-08-18

Is it possible to enable Canvas Studio in some Canvas courses, while disabling it in others? Essentially, we want to manage our storage/usage carefully, and we don't want a "free for all" in courses that don't actually need it.

Elissa_Ikeda · 2022-08-17

Can individual users access or purchase a Canvas Studio account? (Institution does not subscribe.)

JLHodges · 2022-08-16

I have a 2017 iMac Pro running Monterey 12.5 . When I launch Studio within Canvas, I can access my computer's camera in Webcam Capture, but when I choose Screen Capture and want to record "Both" I click on the "Select Webcam" option and no camera li...

JanisStier · 2022-08-09

Link doesn't work for embed in Google; maybe because Canvas link isn't public??

allison88 · 2022-08-08

HelloJust wondering if Canvas had a report function within Canvas Studio that shows me which courses have videos stored in them?Thanks.Allison

jkoel1 · 2022-01-24

Hello- I"m having trouble launching a screen recording on Canvas Studio. I have had luck in the past but am finding that is no longer working. I have also checked my privacy settings and they are all correct. Any help would be appreciated. Thanks!...

anparker · 2021-08-18

I am interested in trying out a Canvas Studio Quiz and have watched several tutorials about how to do so. Unfortunately, it appears that when I click on the three dots found on the thumbnail card in Canvas Studio, my only two options given for ANY of...

JoeStanley · 2021-04-09

Hi Guys! I am having a bit of trouble recording my screen using the canvas studio feature. It has worked excellently in the past, but now whenever I open something in full screen to be recorded, the recording window and control panel sit behind this ...

ngkalaf · 2021-01-06

Hi Everyone, I have been using Canvas Studio embedded quizzes for short videos. This worked fine, for the most part, last semester. The videos are assignments that appear in the gradebook so that if students watch the video and answer the question th...

RodCarnillLFCC · 2020-11-16

Recording audio in Studio When recording the web camera, no problems occur. However, when recording the screen capture the audio is in and out and the recording is garbled. Working on a Mac, with Bluetooth headset that works fine in all other video/a...

sringsmuth · 2020-01-03

I'm building a page with videos in my Studio, but rather than embedding each video I'd like to use a standard HTML link. Is there any way to do this and still have access to student video analytics? I can't seem to find a way to link to a video withi...

AkosFarago · 2025-08-08

Learn about the new integration between Canvas Studio and YouTube’s Player for Education!

AkosFarago · 2025-08-05

Take control of your institution’s video content and support a smoother start to the semester.

AkosFarago · 2025-04-17

Lessons we've learned from you and exciting updates coming this year.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

AkosFarago · 2025-02-27

We’re launching another round of invitations to the closed beta group to gather feedback around automated captioning, rolling transcript, private student notes and a lot more—complete the form by March 5th!

AkosFarago · 2024-12-10

A Studio post for everyone out there - Educators, Students, Administrators: watch our 5-min know-how video on your video library improvements coming in January.

AkosFarago · 2024-10-03

We’re launching a closed beta group to test our newly redesigned media player, featuring improved accessibility, privacy, and adaptive streaming. Be part of shaping the video experience in Canvas!

AkosFarago · 2024-08-09

Sub-account level Administrators now have a holistic view over videos used in the sub-account's courses

AkosFarago · 2024-08-07

Forget masquerading, instead access video libraries of teachers and students directly in Studio. This new feature will save significant time for managing video during the back to school period.

AkosFarago · 2024-06-13

Learn about how you can easily move from Flip Assignments to video discussion boards in Canvas!

AkosFarago · 2024-05-24

Here comes automated publishing, a question on the CC icon and a minor change on our release schedule

AkosFarago · 2024-05-01

Learn more about some key improvements coming to Studio on May 6.

AkosFarago · 2024-03-25

A significant step made today in video accessibility while saving content creators' precious time

AkosFarago · 2024-02-07

Record your browser tabs and screen with up to full HD resolution and tell us what you think!

AkosFarago · 2024-01-09

The new report operates without any delay and features a distinct set of metrics.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

AkosFarago · 2023-12-08

We’ve been working behind the scenes for some time and it's high time we spill the details. Buckle up, it will be an eventful quarter for Studio.

jmitchell3 · 2023-10-02

Read about the three updates to the Instructure Roadmap and get more details from our Catalog and Studio teams.

AkosFarago · 2023-09-04

Capture your screen directly from your browser! Say hi to back-to-back recordings and read our future plans with Screencast-O-Matic.

jsailor · 2023-08-18

Feedback from our users plays a critical role in the development of our Canvas Products.

AkosFarago · 2023-08-10

Additionally, we are adding a search function when moving videos to collections.

AkosFarago · 2023-05-24

Time to level up your video accessibility!

AkosFarago · 2023-04-27

Whether you're a student, instructor, or both, these new features are here to make your learning journey much better.

AkosFarago · 2023-02-21

After adding video cutting in Studio, we are doubling down on content creation. On top of this, you may now change the caption size, its position, and watch any content in 1.25x to personalize your viewing experience. Come and kick the tires on our l...

AkosFarago · 2023-01-18

Quick update on where we are now and some key information how we'll upgrade Screencast-O-Matic’s current 32-bit version.

AkosFarago · 2022-11-18

It is an essential concept in Studio that you use everyday and you might not even notice it. Some level of understanding is key for you about them so that we better understand Studio needs and problems… from the right perspective!

Amaramaya · 2022-10-26

How would you describe lecture capture in 10 words? luckily you won't be restricted to a word count with us 

AkosFarago · 2022-09-20

The last piece on the recent API improvements

AkosFarago · 2022-09-12

Retaining content from retiring users, quickly finding gigabyte large videos across the entire account, exporting media analytics and a few more. First episode of the new Studio API introduction.

Published: 08-26-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Canvas Studio is a communication tool ...

Published: 07-16-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Canvas Studio is a communication tool ...

Published: 06-25-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Canvas Studio is a communication tool ...

Published: 04-10-2025

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Canvas Studio is a communication tool ...

Published: 12-13-2024

In this Studio release (January 6), a new and modern Studio Library layout simplifies video content management. Additionally, several design enhancements have been implemented, including improved search and filter functions within the library, makin...

Published: 10-09-2024

In this Studio release (October 9), admins can select a preferred naming format for uploaded Zoom recordings. Updated Features Zoom Recording Naming Format In Settings, admins can select a preferred naming format for uploaded Zoom recording...

Published: 08-23-2024

In this Studio release (August 28), admins can view other user’s libraries in grid view. The Last Viewed Before filter option allows admins to easily view when media was last viewed. Updated Features User Library Grid View Admins can view o...

Published: 08-16-2024

In this Studio release (August 21), admins can filter the Media Management page by the Studio Admin role. New Features Studio Admin Filter Option Admins can filter the Media Management page by the Studio Admin role. This filter option allows ...

Published: 08-09-2024

In this Studio release (August 7), Studio admins can view and manage media in all user libraries in their institution's account. Additionally, admins can select to view only media that is inactive. Also, sub-account admins have access to the Admin M...

Published: 07-08-2024

In this Studio release (July 3), auto-publishing settings allow users to run captioning and publishing automatically. Updated Features Auto-Publishing Captions Auto-Publish settings allow users to run captioning and publishing automatically...

Published: 05-06-2024

In this Studio release (2024-05-06), Studio Capture for Google and Edge browsers is updated to allow users to manage the webcam picture-in-picture display when creating a screen capture. Additionally, Studio Global Navigation is redesigned to be mor...

Published: 04-02-2024

In this Studio release (April 2), a new menu for media management is introduced. This menu allows admins to access management options for individual media files without needing to individually select the files. New Feature Admin Media Managem...

Published: 03-25-2024

In this Studio release (March 25), Studio introduces automatically-generated captions for media uploaded after March 25, 2024. This update eliminates the need to request captions for newly uploaded media files. YouTube and Vimeo media uploads contin...

Published: 03-11-2024

In this Studio release (March 11), Studio introduces a Media Management interface to give Studio admins a holistic view of Studio content in their institution’s account. New Feature Admin Media Management Studio introduces a Media Manageme...

Published: 02-21-2024

In this Studio release (February 21), Studio offers a Professional Captioning integration to help instructors provide captions for their media. Note: Professional captioning is only available if a district contracts with professional captioning ser...

Published: 02-06-2024

In this Studio release (February 6), Canvas Studio Capture provides users with a native screen capture recording experience. Additionally, Studio users can manually create captions for uploaded media and for media linked from YouTube and Vimeo. Note...

Published: 01-16-2024

In this Studio release (January 16), Studio Quiz Results are updated to generate faster and display additional and more accurate metrics. Studio is an online video platform that makes learning more impactful through active collaboration. Learn more...

Published: 11-27-2023

In this Studio release (November 27), simplified Chinese language is supported in Studio. Studio is an online video platform that makes learning more impactful through active collaboration. Learn more about Studio. Updated Features Chinese L...

Published: 09-11-2023

In this Studio release (September 11), when moving media, a Search feature option allows users to easily search collection names. A keyboard shortcut allows users to easily change media volume. Studio is an online video platform that makes learnin...

Published: 05-08-2023

In this Studio release (May 8), caption changes are autosaved when making edits. Studio release notes indicate features and updates that are currently available in the Studio beta environment. These updates will be available in production environmen...

Published: 05-08-2023

In this Studio release (May 2), captions are preserved when media is cut or trimmed. Studio release notes indicate features and updates that are currently available in the Studio beta environment. These updates will be available in production enviro...

Published: 03-29-2023

In this Studio release (April 3), the Embed Customization feature options allow users to display a specific section of an embedded YouTube or Vimeo video. Additionally, students can download media transcripts. And, admins can control whether Media T...

Published: 02-21-2023

In this Studio release (February 21), the captioning experience is updated to provide an improved and more accessible experience for all Studio users. Additionally, the Navigation Tray includes an option to view all Course Collections. Studio releas...

Published: 09-21-2022

In this Studio release (September 26), basic cut and trim video editing options are available for Studio media. Studio release notes indicate features and updates that are currently available in the Studio beta environment. These updates will be av...

Published: 09-20-2022

In this Studio release (September 19), new endpoints allow users to access Media Insights via the API. Studio is an online video platform that makes learning more impactful through active collaboration. Learn more about Studio. New Features ...

Published: 07-01-2022

In this Studio release (July 4), new endpoints are available to provide tooling for admins in managing their media content across the entire account. Studio release notes indicate features and updates that are currently available in the Studio beta ...

Published: 03-25-2022

In this Studio release (March 28), media-level analytics are expanded with new insights and export capability. Studio release notes indicate features and updates that are currently available in the Studio beta environment. These updates will be ava...

Published: 03-21-2022

In this Studio release (March 21), the Generate Public Share Links permission displays in account settings for admins. Studio is an online video platform that makes learning more impactful through active collaboration. Learn more about Studio. ...

Published: 01-03-2022

In this Studio release (January 3), Studio supports an integration with Zoom that automatically uploads recorded meetings into Studio. Studio is an online video platform that makes learning more impactful through active collaboration. Learn more ...

Published: 11-02-2021

In this Studio release (November 2), custom groups can be created in Studio accounts. Note: Creating groups is a user permission. By default, this permission is turned ON for instructors and OFF for students. Studio is an online video platform t...

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