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Managing your Badgr account

Managing your Badgr account


  • Creating a Badgr account #Create_account
  • Adding an email #add_additional_email
  • Change primary address #change-primary-address
  • Add a case variant #case-variant
  • Remove an email #Remove-email
  • Change password #change-password
  • Delete account #delete-account

Creating a Badgr account

Creating a Badgr account is free and easy! Choose one of our servers nearest to you.

Adding an additional email address

Badgr allows you to add multiple email addresses to your account from the Profile screen. Adding additional email addresses to an account enables users to collect badges awarded to different email addresses (e.g., school, work, volunteer) all in one backpack account.

Badges are awarded to a specific email address and are permanently associated with that email. We strongly recommend associating a personal email with your Badgr account so you can maintain access to your account and badges in case you lose access to a work or school email at a future date.

Each email address associated with your Badgr account must be verified by you. It's possible to move an email address from one account to another as long as it's not the primary address on either account. If you need assistance moving emails or merging two accounts into a single account, please contact us at

  1. In your  account, select the profile icon in the upper right of the top navigation bar, then select Profile from the dropdown menu.
  2. On the Profile page, click the Add email button.
  1. A pop-up will appear allowing you to enter a secondary email address.
Adding an additional email address
  1. A verification code will be sent to the newly added email address and a new pop-up will appear. Enter the code you received in the verification email into the pop-up to verify your email. If you did not receive a verification email, contact
Adding an additional email address
Adding an additional email address

For information on connecting an SSO option see our Single sign on integration with Badgr article.

Merging accounts

If you encounter an error saying, "Failed to add email. This email may already be in use." it's likely an account already exists for the address you were trying to add.

Merging accounts

For assistance merging accounts, contact us at Please provide the emails associated with the accounts you wish to merge and indicate which address you wish to be primary. Please also indicate which server (AU, EU, CA, USA) you are using.

Changing your primary Badgr email address

Your primary email address is the email address you use to sign in to your Badgr account. You can change which address is your primary email at any time by clicking the ellipsis on the right of the email line and selecting the Make primary option from the drop-down.

Adding email case variants

Some badges may not upload because your email address doesn't match. If the original issuer used any uppercase characters in your email address, add the email address as it was awarded following the steps above and try again. You may need to add an additional email address(es) to your Badgr account. You can view case variants that you've added by clicking on the View case variants button located under your email address.  

Removing an email address from your Badgr account

You can remove any non-primary email address by clicking the ellipsis on the right of the email line and selecting the Remove option from the drop-down. Removing an email address from your Badgr account will remove all associated badges your Badgr Backpack.

Removing an email address from your Badgr account

Top of page #top-of-page

Changing your Badgr password

If you've either forgotten your password or want to change your existing password go to the Badgr sign-in page and click Forgot password and enter the email address you use when signing in. You will receive an email with a verification code to verify this request. Return to Badgr and enter the verification code, then follow the steps to reset your password.

Your password can also be changed from the Profile section of your account by clicking the Change password button. If you remember your password, you can change it immediately. If you've forgotten your password, click the Reset your password link and follow the email verification and password reset steps above. If you've only logged in via Single Sign On, you'll need to use the reset password functionality in order to use an email and password to log in to Badgr. This will create a password for your Badgr account and will not affect the account you used for Single Sign On.

Deleting your Badgr account

If you would like your Badgr account deleted, contact us at

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