What are the different support levels for Canvas Badges/Credentials?

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Canvas Badges/Credentials is committed to providing support for users. We offer three tiers of support Basic, Canvas Credentials, and Priority.

To get more help, you can contact support.

If you would like to learn more about Canvas Badges/Credentials' support services, please contact our sales team.

Canvas Badges Basic Support — Free for Anyone

Canvas Badges Basic Support provides you with a free level of support and is available to anyone using the Canvas Badges platform. With Basic support, you have the ability to:

• Submit support tickets and expect a response within 4 business days
• Access the Canvas Badges Support team via email

Canvas Credentials Support

Canvas Credentials Support is included with any Canvas Credentials subscription at no extra cost. With Canvas Credentials support, you have the ability to:

• Submit support tickets and expect a response within 24 business hours for U.S.-based customers and 36 business hours for international customers
• Receive prioritized email responses from the Canvas Credentials Support team

Priority Support — Available to Anyone for a Fee

Priority Support is available to anyone for an additional fee. You don’t have to be a Canvas Credentials subscriber to purchase priority support. With Priority support, you have the ability to:

• Schedule up to 2 hours of Zoom meetings or phone calls per month (for those listed as admins on the account or those they delegate)
• Submit support tickets and expect a response within 12 business hours for U.S.-based customers and 24 business hours for international customers
• Access support via phone for assistance if needed