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Impact Release Notes Archive

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Impact Release Notes Archive

Impact releases take place as determined by the product team and deploy new code to the production environment.


Impact Release Notes (2022-11-29)

Other Updates

  • Accessibility

Fixed Bugs

Impact Release Notes (2022-11-22)

Other Updates

  • Accessibility

Impact Release Notes (2022-11-16)

Other Updates

  • Impact Dashboard
  • Custom User Groups

Impact Release Notes (2022-11-08)

Updated Features

  • Messages

Other Updates

  • Accessibility
  • Custom User Groups

Fixed Bugs

Impact Release Notes (2022-11-01)

No feature updates available; the next scheduled release will be 2022-11-08

Impact Release Notes (2022-10-25)

Other Updates

  • Inline Editor
  • Accessibility

Fixed Bugs

Impact Release Notes (2022-10-19)

Updated Features

  • Custom User Groups

Other Updates

  • Inline Editor
  • Insights

Fixed Bugs

Impact Release Notes (2022-10-12)

Other Updates

  • Accessibility
  • Support Center

Fixed Bugs

Impact Release Notes (2022-10-05)

Other Updates

  • Dashboard
  • Support
  • Walkthroughs
  • Support Center

Fixed Bugs

Impact Release Notes (2022-09-27)

Other Updates

  • Walkthroughs
  • Accessibility

Fixed Bugs

Impact Release Notes (2022-09-16)

Other Updates

  • Contexts
  • Accessibility

Fixed Bugs

Impact Release Notes (2022-09-13)

No feature updates available; the next scheduled release will be 2022-09-16

Impact Release Notes (2022-09-06)

Other Updates

  • Accessibility

Fixed Bugs

Impact Release Notes (2022-08-30)

Other Updates

  • Support Center
  • Support Center and Inline Editor Icons
  • Accessibility

Fixed Bugs

Impact Release Notes (2022-08-23)

Other Updates

  • Accessibility

Fixed Bugs

Impact Release Notes (2022-08-16)

Other Updates

  • Support Center
  • Translations

Fixed Bugs

Impact Release Notes (2022-08-09)

Other Updates

  • Inline Editor
  • Translations
  • Accessibility

Fixed Bugs

Impact Release Notes (2022-08-02)

Other Updates

  • Walkthroughs
  • Support Center
  • LTI Tools
  • Insights
  • Accessibility

Fixed Bugs

Impact Release Notes (2022-07-26)

No feature updates available; the next scheduled release will be 2022-08-02

Impact Release Notes (2022-07-19)

Other Updates

  • Impact Dashboard Color Contrast
  • Screen Reader Navigation Updates
  • Routing and Availability
  • Visible Focus

Fixed Bugs

Impact Release Notes (2022-07-12)

Updated Features

  • Pinned Assigned User Groups & Roles
  • LTI Migration Update

Other Updates

  • Content Displays
  • Keyboard Navigation
  • Image Alt Text Updates
  • Screen Reader Navigation Updates
  • Impact Dashboard Color Contrast
  • Call Contact Form Update

Fixed Bugs

Impact Release Notes (2022-07-05)

Other Updates

  • Screen Reader Navigation Updates

Fixed Bugs

Impact Release Notes (2022-06-29)

Updated Features

  • Pinned Drop-down Items
  • Pinned Walkthrough Drop-down items
  • User Role Recognition

Other Updates

  • Insights Keyboard Navigation
  • Impact Dashboard Keyboard Navigation
  • Drop-Down Menu Keyboard Navigation
  • Alt Text in Messages
  • Screen Reader Navigation Updates
  • Impact Dashboard Color Contrast

Fixed Bugs

Impact Release Notes (2022-06-22)

Updated Features

  • Persistent Support Ticket Email & Call Form

Other Updates

  • Impact Dashboard Keyboard Navigation
  • Impact Dashboard Color Contrast

Fixed Bugs

Impact Release Notes (2022-06-14)

Updated Features

  • Pinned Assigned User Groups & Roles

Fixed Bugs

Impact Release Notes (2022-06-07)

Updated Features

  • Pinned Assigned User Groups & Roles [DELAYED AS OF 2022-06-07]

Fixed Bugs

Impact Release Notes (2022-05-31)

Updated Features

  • LTI Tool Messaging

Other Updates

  • Accessible Hint Messages

Fixed Bugs

Impact Release Notes (2022-05-24)

Updated Features

  • LTI Tool Filters
  • Walkthrough Filters

Other Updates

  • Associated LTI Tool Modal
  • Walkthrough Settings

Fixed Bugs

Impact Release Notes (2022-05-18)

Fixed Bugs

Impact Release Notes (2022-05-11)

Updated Features

  • Support Center Design
  • Course Activity Reports
  • Walkthroughs Beta

Fixed Bugs

Impact Release Notes (2022-05-04)

New Features

  • LTI Tools

Impact Release Notes (2022-04-26)

Fixed Bugs

Impact Release Notes (2022-04-20)

Updated Features

  • Additional Language Translations

Fixed Bugs

Impact Release Notes (2022-04-12)

New Features

  • Canvas Studio Impact Integration

Updated Features

  • Frame Selector

Fixed Bugs

Impact Release Notes (2022-04-05)

New Features

  • Support Center Access

Fixed Bugs

Impact Release Notes (2022-03-29)

New Features

  • Walkthrough Ratings

Fixed Bugs

Impact Release Notes (2022-03-22)

New Features

  • Walkthroughs

Fixed Bugs

Impact Release Notes (2022-03-15)

Fixed Bugs

Impact Release Notes (2022-03-08)

Updated Features

  • Preferred Language Selector

Fixed Bugs

Impact Release Notes (2022-03-02)

Other Updates

  • Support Contact Options

Fixed Bugs

Impact Release Notes (2022-02-24)

New Features

  • Preferred Language Selector

Impact Release Notes (2022-02-15)

New Features

  • Course Reports: Impact Course Reports for Instructors

Impact Release Notes (2022-01-13)

Fixed Bugs

Impact Release Notes (2021-12-21)

Other Updates

  • Support: Theme Colors

Impact Release Notes (2021-12-14)

Updated Features

  • Support: Support Center Learning Application Options

Impact Release Notes (2021-11-23)

Fixed Bugs

Impact Release Notes (2021-09-28)

Updated Features

  • Insights: User Activity Search Filter

Impact Release Notes (2021-09-14)

New Features

  • Insights: User Activity Chart Exports, Course Activity Filters

Fixed Bugs

Impact Release Notes (2021-09-07)

Other Updates

  • Login: Password Reset

Fixed Bugs

In September 2021, release notes were transitioned to the Canvas Community in its new format.

Release - August 31, 2021

Categories: Support

  • Full panel support center view is available within the Blackboard Learn Ultra Experience
erinhmcmillan_0-1634683914425.gif

Release - July 27, 2021

Categories: Settings, Messages, Support

  • Active user calculation in custom user groups will now take into account role start/end dates
  • Addition of category indicator to filters within the manage message and article tables
  • Improved indication of feature permission levels in the Invite New User/Edit User modal

erinhmcmillan_1-1634683914421.png

Release - July 15, 2021

Categories: Settings, Messages, Support, Insights

  • Translation section in messages and articles will be hidden if only one language is enabled
  • Addition of ‘Reset Message Views’ feature
  • Resetting user message views will not affect insights and data on individual help items

Resetting the message views for a user means that any proactive message for which they have clicked “Don’t show again” will be displayed to the user again.

erinhmcmillan_2-1634683914889.gif

Release - July 6, 2021

Categories: Settings

  • The ability to create and edit account roles and permissions will be available from July 6. You’ll be able to use your Impact dashboard to invite members of your team and institution and set up configurations that will determine which content they can control and access.

This is a feature that was on our 2021 Roadmap and is now complete. To learn more about what permissions are, please read our roadmap post.

Release - June 29, 2021

Categories: Support

  • Fixed default colors for custom Support Center themes

This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to have access to custom Support Center themes.

erinhmcmillan_3-1634683914589.gif

Release - June 15, 2021

Categories: General, Messaging

  • Fixed bug regarding manual message orientation
  • New API that shows quick statistics on the current number of active users in an LMS. This feature was developed after a request from Johan Lindström at Halmstad University.

Release - June 8, 2021

Categories: Settings, Support, Insights

  • Added icon badges in reporting template and arrange articles tab to reflect detailed information for each item
  • Fixed Canvas sub-account information gaps

Release - May 25, 2021

Categories: General, Insights

  • Ability to create a custom user group based on an imported list is now available
  • Optimized the performance of context recognition
  • Fixed the issue preventing the resizing of table columns after modifying fields

erinhmcmillan_4-1634683915009.gif

Release - May 18, 2021

Categories: Messaging, Insights

  • Fixed automatic orientation for hint messages
  • Optimized report generation
  • Message and article editors now support custom scripting
erinhmcmillan_5-1634683914937.gif

Release - May 11, 2021

Categories: General, Insights

  • Canvas Course Reports are now available (Please contact your implementation representative or CSM for more information about this feature's functionality and set up)
  • Active user calculation in Tool Adoption Reports now takes into account the start and end date of role assignment
  • Improved context validation visualization
  • Improved path visualization with breadcrumbs for Arrange Article and Reporting Template tabs

erinhmcmillan_6-1634683914428.png

Release - May 4, 2021

Categories: General, Support, Messaging

  • Improved true preview of messages on view/edit message page
  • Added drop-down menu option for the presentation of sub-options within the support center
  • Resolved issues regarding translations in messages and articles

Release - April 27, 2021

Categories: Insights, Support

  • Route ID from Blackboard Learn Ultra Experience environments now captured for the ‘Pages With Most Support Requests’ table under the Support Insights tab.

Release - April 20, 2021

Categories: Settings, Support, Insights

  • Fixed support center article display when a subcategory is added
  • Fixed support center routing availability scheduling
  • Added ability to remove categorized monitor from reporting template
  • Added ability to hide Blackboard help suggestion in Blackboard Learn Ultra Support Center (Please contact your Customer Success Manager or EesySoft Support to enable this feature)
  • Added visual indicator for table overflow

erinhmcmillan_7-1634683914974.gif

Release - April 13, 2021

Categories: Settings, Support

  • Support Center theme styling settings are now available in the Support Center Design tab.
  • This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to access this feature.

Release - April 6, 2021

Categories: General, Settings, Support, Insights

  • Canvas course search page enabled
  • Ability to drag and drop support article categories into other support article categories in the Arrange Articles page
  • Ability to drag and drop articles into desired order in Arrange Articles page
  • Most recent campaigns will be placed at the top of your campaign list
  • Articles now removed from uncategorized articles list after category assignment in real-time
  • Monitor creation time stamp fixed
  • Monitor deletion fixed

Release - March 30, 2021

Categories: Support

  • Added right-click ‘paste’ option in the rich editor of articles so users can copy & paste content from external sources/documents.
  • Rich Edit Mode On/Off toggle added to the Create/Edit Article page.

erinhmcmillan_8-1634683914519.gif

Release - March 23, 2021

Categories: Support, Messages, Settings, General, Insights

  • Fixed issue when saving scheduled visibility time for messages & articles
  • Inline editor now links to the new dashboard at app.eesysoft.com
  • Realistic preview of title cut-off in view/edit message page
  • Fixed Chrome/macOS compatibility issue
  • Changed default fields of context table to include “Created By” and hide “Description”
  • Fixed the displaying of user count in campaigns
  • Improved report loading speed by adding “apply” buttons to all reports and canceling stale report requests in app.eesysoft.com

Release - March 9, 2021

Categories: Support, Messages, Settings, General, Insights

  • Fixed issue when saving scheduled visibility time for messages & articles
  • Inline editor now links to the new dashboard at app.eesysoft.com
  • Realistic preview of title cut-off in view/edit message page
  • Fixed Chrome/macOS compatibility issue
  • Changed default fields of context table to include “Created By” and hide “Description”
  • Fixed the displaying of user count in campaigns
  • Improved report loading speed by adding “apply” buttons to all reports and canceling stale report requests in app.eesysoft.com

Release - March 2, 2021

Categories: Campaigns, Messages, Support, Settings, General, Insights

  • Fixed issue related to the presentation of legacy link items in app.eesysoft.com
  • Added horizontal scroll for table overviews
  • Distinct color coding for production instances in app.eesysoft.com
  • Fixed issue regarding the closing of the global settings menu in app.eesysoft.com
  • Fixed issue affecting the embedding of files using the rich editor in app.eesysoft.com
  • Improved custom course role registration in app.eesysoft.com
  • New: Enhanced campaign template page

Release - February 22, 2021

Categories: Campaigns, Messages, Support, Settings

  • Reduced delays in seeing changes made to campaigns reflected in the LMS
  • Fixed issue causing localized Blackboard Help content to not render properly in app.eesysoft.com
  • Improved filtering capabilities in app.eesysoft.com
  • Optimized tag presentation in app.eesysoft.com
  • Improved comment section for Support and Messaging Insights

Release - February 16, 2021

Categories: Campaigns, Messages, Support, Settings

  • Accessibility improvement for modals in app.eesysoft.com
  • Ability to add custom names to registered roles, hierarchy nodes, and sub-accounts in User Groups
  • Improved saving workflow for tags and keywords
  • Changed the icon for the global settings menu
  • Improved ordering of Campaign Templates
  • Ability to edit the main title, subtitles, and suggestion titles for the Support Center in app.eesysoft.com
  • Ability to export Messaging and Support Insights in CSV or PDF format
  • Manage Articles and Manage Messages are now the first tabs within Support and Messages
  • User Segments are now called Custom User Groups in the legacy dashboard

Release - February 8, 2021

Categories: General, Messaging, Settings

  • New: Rich Edit Mode for Messages in app.eesysoft.com
  • Improved pagination in table overviews

Release - February 1, 2021

Categories: Messaging, Settings, Reports

  • Reporting templates can now be managed in app.eesysoft.com
  • Articles and Messages can now be created from a Context in app.eesysoft.com

Release - January 26, 2021

Categories: Messaging, Settings, General

  • Removed the confirmation box to permanently hide a message in order to reduce the number of clicks required.
  • Added the ability to delete messages and article translation.
  • Data from the last day of report date ranges is now included.
  • Fixed Support Center presentation issue affecting the Grade Center in Original Courses within the Blackboard Learn Ultra Experience in Firefox.
  • Removed the confirmation box to permanently hide a message in order to reduce the number of clicks required.
  • Added the ability to delete messages and article translation.
  • Data from the last day of report date ranges is now included.
  • Fixed Support Center presentation issue affecting the Grade Center in Original Courses within the Blackboard Learn Ultra Experience in Firefox.

Release - January 11, 2021

Categories: Settings, Campaigns

  • Ability to use the Inline Editor in the Blackboard Learn Ultra Experience. This requires installing the EesySoft Google Chrome plugin
  • Ability to create context-based on LTI handles in Blackboard Learn Original. This requires upgrade to the latest EesySoft Building Block

Release - December 18, 2020

Categories: Settings, Support, Campaigns, General

  • Improve readability of charts on EesyReports with Month/Date format

We have changed the dating format on our EesyReports to provide more options for measuring time. Currently, reports are formatted by weeks of the calendar year. (Week 1, 2, 3, etc.) However, the new format presents data points in a Month/Date format with Monday being the start of the week.

IMPORTANT: EesyCustomers must choose the new Month/Date formatted report, by submitting a ticket or emailing support@eesysoft.com or your CSM directly! We strongly recommend you adopt this formatting change, as it is most compatible with future EesySoft changes. If we do not hear from you, your date formats will stay the same.

Release - December 11, 2020

Categories: General, Settings

IMPORTANT: Customers must request for both feature, so get in touch!

Release - November 30, 2020

Categories: General, Settings

  • Resolved issue causing LMS users connected to an EesySoft expert to be unavailable for campaign targeting
  • Fixed issue causing legacy screenshots to be unavailable in monitor previews
  • Ability to define custom recognition conditions for pages using Inline Editor
  • Optimized EesySoft engine launching in Ally for Instructure Canvas
  • Resolved issue causing predefined feedback options for negative votes to be presented when voting positively

Release - November 16, 2020

Categories: Messaging, Support, Campaigns

  • Fixed issue related to exporting search results from the course activity report without tools selected
  • Fixed issue in related to the monitoring of link clicks embedded in messages in the Blackboard Learn Ultra Experience
  • Implemented improvement in Canvas integration preventing EesySoft from loading multiple times due to iframes

November R2:

New support button presentation for the Support Button in the Original Course Experience in Blackboard Learn Ultra

  • The importing of campaign templates no longer includes a default user assignment

Release - October 27, 2020

Categories: General, Reports

  • Preview of items that use the External Content template now shows a live preview of the content
  • The default mode for contexts connected to popups via the Help Item Overview is set to proactive

Release - October 23, 2020

Categories: General, Settings

  • Fixed issue related to the encoding of special characters in CSV exports in the Course Activity Report
  • Resolved issue causing unnamed filters to be shown in User Group assignment fields
  • Implemented optimization in the Help Item preview functionality in the EesySoft Dashboard
  • Optimized the handling of Inline Editor conditions based on partial element values

Release - October 12, 2020

Categories: General, Settings

  • Fixed intermittent issues related to saving articles and messages in the Help Item Overview

Release - September 29, 2020

Categories: General, Settings

  • Implemented EesySoft server performance optimizations

Release - September 21, 2020

Categories: Messaging, Support, General, Settings

  • Improved cross-linking between messages and support articles in the Blackboard Learn Ultra Experience by ensuring that the message containing the link is redrawn after closing the Support Center
  • Improved user registration process in Blackboard Learn Original and Ultra Experience (requires building block upgrade for Blackboard Learn Original/Original Course Experience)

Release - September 7, 2020

Categories: Settings, General

  • Implemented optimizations in our content synchronization service
  • Resolved issue affecting course activity reports for the Blackboard Learn Ultra Experience

Release - September 7, 2020

Categories: Support, General

  • Updated Adoption and Support Reports in the EesySoft Dashboard to include unfinished units of time
  • Fixed issue causing duplicate weeks to occasionally appear in EesySoft Dashboard charts
  • Optimized the background screen capturing mechanism in the Inline Editor

Release - August 24, 2020

Categories: Settings, Support

  • Fixed issue causing screenshots of content-as-a-service monitors to not display screenshots
  • Implemented improvements in the monitor synchronization process
  • Fixed issue affecting the presentation of link clicks in the Support Reports

Release - August 19, 2020

Categories: Settings, Support

  • Multi-language support for EesySoft Support and Messages in Canvas

Release - August 11, 2020

Categories: Settings, Reports, Messaging, Support

  • Implemented data processing optimizations
  • Enhanced route detection in Blackboard Learn Ultra
  • Improved message rendering in Blackboard Learn Ultra environments with Original courses
  • Fixed issue affecting the presentation of link clicks on individual articles and messages in the Support Reports
  • Fixed issue causing some timestamps in the EesySoft Dashboard to show in UTC rather than the local time zone

Release - July 24, 2020

Categories: Support, Campaigns, Reports

Optimized proactive support and campaign adoption report performance

  • Improved handling of user language settings in Blackboard Learn Ultra

Release - July 7, 2020

Categories: Settings, General

  • Greatly improved the performance of all reports in the EesySoft Dashboard
  • Added a percentage indicator to all reports to provide visibility on loading progress

Release - June 24, 2020

Categories: Settings, General, Messaging

  • Optimizations for EesySoft in Blackboard Learn Ultra Experience
  • Implemented automatic height scaling for Systray messages
  • Improved caching of server-side resources

Release - June 19, 2020

Categories: Support, Settings

  • Optimized the presentation of the Support Center for the Blackboard Learn Ultra Experience
  • Fixed an issue affecting custom rule saving in the Inline Editor Free Select Mode

Release - June 12, 2020

Categories: Settings, General

  • Implemented server-side optimizations for EesySoft in Blackboard Ultra
  • Fixed an issue in EesySoft for Blackboard Ultra affecting Safari on IOS and macOS

Release - May 28, 2020

Categories: General, Settings

  • New Blackboard Building Block 2.3.114 Download it here
  • Added debugging capabilities to assist in the resolution of server communication and data synchronization issues

Release - May 18, 2020

Categories: General, Support

  • Fixed issue affecting attachments in a small amount of Support Center emails

Release - May 11, 2020

Categories: General, Support, Reports

  • Fixed issue regarding filtering of total link clicks in the Support Reports
  • Fixed issue affecting file uploads in Support Articles
  • Enhanced ‘Free select mode’ in Inline Editor with the ability to create advanced definition criteria

Release - April 17, 2020

Categories: General, Support, Reports

  • Fixed issue causing intermittent access problems with Course Reports for Instructors in Blackboard (requires Building Block upgrade)
  • Implemented security measure to prevent messages from content masters to be copied with a direct user group assignment
  • New building block: 2.3.111 – DOWNLOAD HERE

Release - April 7, 2020

Categories: General, Messaging

  • Fixed issue preventing long article or message content from being saved
  • All message and article feedback can be viewed, sorted, and exported
  • Recognition conditions for all contexts are displayed underneath the context screenshot

Release - March 27, 2020

Categories: General, Support

  • The username of the sender has been added to emails sent from the Support Center

Release - March 25, 2020

Categories: General, Messaging

  • Fixed bug causing reused messages, articles, and monitors in the Inline Editor to be duplicated.
  • Optimization of Blackboard data synchronization including the ability to handle emojis.

Release - March 19, 2020

Categories: General, Messaging, Support

  • Added the ability to enable confidential feedback on messages and articles.
  • Implemented link tracking for messages and support articles, allowing you to see how many times your links were clicked.
  • Expanded message and support article feedback (upvotes and downvotes) to include predefined and open input feedback options to help you understand why a user made their positive or negative vote.

Release - March 9, 2020

Categories: General, Settings

  • Added capability to Inline Editor allowing for the manual definition of element contexts.
  • Implemented a system to monitor missing or invalid instance keys and fixed the related error.

Release - February 25, 2020

Categories: General, Messaging, Support

  • The Support Center user interface has been updated to align more closely to the fully integrated experience of EesySoft on Blackboard Ultra.
  • Enhancements to the orientation functionality of EesyMessages. This means that your hint messages can now appear in the most optimal location according to the placement of the element and your preferred choice for orientation.
  • Extended the data limit for HTML support articles so you can now add more content to your help items.
  • Resolved an issue causing a limited number of element level contexts created with the EesySoft Producer to not trigger.

Release - February 6, 2020

Categories: General, Settings

  • Fixed compatibility issue with automatic screen capturing tool in the Inline Editor

Release - January 14, 2020

Categories: General, Messaging

  • Fixed bug causing proactive hint to occasionally cover part of an element
  • Automatically hide on-screen messages when working in the Inline Editor
  • Ability to manually select the orientation of Hint Messages relative to an element

Release - December 16, 2019

Categories: General, Settings

  • Automatic screenshot creation for context
  • Fixed bug preventing the outlining of elements when selecting a context with Inline Editor in Microsoft Edge

Release - December 5, 2019

Categories: General, Settings, Support

  • Ability to upload a screenshot for a context
  • Accessibility improvements
  • Fixed ordering issue related to synchronization of Support Center categories
  • Ability to hide non-translated content for non-English institutions

Release - November 8, 2019

Categories: Campaigns, Messaging, General

  • Fixed bug preventing ALL to be selected as Target Audience for Campaigns
  • Improved speed of presenting messages within campaigns
  • Accessibility improvements
  • Improved background process performance by optimizing campaign access evaluation

Release - October 25, 2019

Categories: General, Messaging

  • Fixed bug causing Message preview to disappear when going to Visibility Settings in Inline Editor

Release - October 21, 2019

Categories: General, Settings

  • Improved background process performance by optimizing filter evaluation

Release - October 17, 2019

Categories: Messaging, Support, General, Campaigns

  • New EesyMessaging style
  • Ability to edit out-of-the-box campaign messages and support articles
  • Ability to assign support center categories to campaigns

Release - September 20, 2019

Categories: General, Support

  • Support engine in Inline Editor.
  • Linking to out-of-the-box articles bugfix.
  • Virtual usergroup creation in reports bugfix

Release - September 17, 2019

Categories: General, Settings

  • Improved login process for EesySoft Dashboard while working in LMS
  • Enhancements in backend communication

Release - September 5, 2019

Categories: General, Support, Messaging

  • Allow linking between Messages and Support Articles in Inline Editor and Help Item Overview

Release - August 30, 2019

Categories: General, Messaging

  • Ability to determine the size of Pop-up messages

Release - August 29, 2019

Categories: General, Settings

  • Fixed issue relating to Canvas course level monitoring

Release - August 23, 2019

Categories: General, Settings

  • Ability to manually define missing page contexts in Inline Editor
  • Improved highlighting of page elements in Inline Editor

Release - July 18, 2019

Categories: General, Settings

  • Content library in Inline Editor
  • Ability to connect LMS user to expert by lookup

Release - June 21, 2019

Categories: General, Settings

  • Ability to widen and narrow element selection in Inline Editor

Release - June 19, 2019

Categories: General, Support, Messaging

  • Optimization of Support Center search engine
  • Fixed presentation issue affecting bullet lists in Messages
  • Improvements in recognition engine
  • Fixed issue relating to Support Center sort order
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