Impact releases take place as determined by the product team and deploy new code to the production environment.
Impact Release Notes (2024-04-03)
New Content
- Canvas
Updated Features
- LTI Tools
Fixed Bugs
Impact Release Notes (2024-03-26)
Updated Features
- LTI Tools
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2024-03-19)
New Content
- Canvas
Updated Features
- Messages and Walkthroughs
Other Updates
- LTI Tools
Fixed Bugs
Impact Release Notes (2024-03-12)
No feature updates available; the next scheduled release will be 2024-03-19
Impact Release Notes (2024-03-05)
New Content
- Canvas
Updated Features
- Settings Menu
Other Updates
- Campaigns
- LTI Tools
Fixed Bugs
Impact Release Notes (2024-02-27)
New Feature
- Message Personalization
Updated Features
- Mobile Nav Wrapper
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2024-02-20)
New Content
- Canvas
- Blackboard
Updated Features
- Impact Navigation and Menus
Impact Release Notes (2024-02-13)
Fixed Bugs
Impact Release Notes (2024-02-08)
New Content
- Canvas
Updated Features
- LTI Tools
- Inline Editor
- Walkthroughs
Impact Release Notes (2024-02-01)
Fixed Bugs
Impact Release Notes (2024-01-23)
New Content
- Canvas
- Blackboard Learn Ultra
Updated Features
- LTI Tools
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2024-01-17)
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2024-01-11)
New Content
- Canvas
- Blackboard Learn Ultra
Updated Features
- Support Center Email
Fixed Bugs
Impact Release Notes (2024-01-02)
No feature updates available; the next scheduled release will be 2024-01-09
Impact Release Notes (2023-12-12)
New Content
- Canvas
- Blackboard Learn Ultra
New Features
- Nav. Wrapper
- Impact in Canvas
Updated Features
- Settings
- Course Activity Report
Other Updates
- Inline Editor
- Impact Support Center
Fixed Bugs
Impact Release Notes (2023-12-05)
New Content
- Blackboard Learn Ultra
Other Updates
- Inline Editor
Fixed Bugs
Impact Release Notes (2023-11-28)
New Content
- Canvas
- Blackboard Learn Ultra
Fixed Bugs [New Fixed Bugs Added 2023-12-01]
Impact Release Notes (2023-11-21)
Updated Features
- Insights
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-11-14)
New Content
- Canvas
- Blackboard Learn Ultra
Other Updates
- Accessibility
Impact Release Notes (2023-11-07)
Other Updates
- Insights
- Accessibility
Fixed Bugs
Impact Release Notes (2023-10-31)
New Content
- Canvas
- Blackboard Learn Ultra
Other Updates
- Accessibility
- Tool Adoption
- Blackboard Ultra
Fixed Bugs
Impact Release Notes (2023-10-25)
Updated Features
- Messages
Other Updates
- Accessibility
- Users & Permissions
Fixed Bugs
Impact Release Notes (2023-10-17)
New Content
- Campaigns
- Walkthroughs
- Blackboard Learn Ultra
Fixed Bugs
Impact Release Notes (2023-10-12)
No feature updates available; the next scheduled release will be 2023-10-17
Impact Release Notes (2023-10-03)
New Content
- Blackboard Learn Ultra
- Canvas
Other Updates
- Accessibility
Impact Release Notes (2023-09-26)
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-09-20)
New Content
- Support Center
- Campaigns
- Walkthroughs
Updated Features
- Walkthroughs
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-09-12)
No feature updates available; the next scheduled release will be 2023-09-19
Impact Release Notes (2023-09-06)
New Content
- Walkthroughs
- Campaigns
- Support Center
Updated Features
- Blackboard Learn Ultra
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-08-30)
Updated Features
- Blackboard Learn Ultra
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-08-24)
New Content
- Campaigns
- Walkthroughs
- Impact Shorts
- Monitors
- Articles
Updated Features
- Inline Editor
- Monitors
- Impact Dashboard
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-08-17)
Updated Features
- Inline Editor
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-08-08)
New Content
- Monitor and Report Updates
- Campaigns
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-08-01)
No feature updates available; the next scheduled release will be 2023-08-08
Impact Release Notes (2023-07-25)
New Content
- Campaigns
- Out of the Box Inline Templates
- Instructor Monitors and Categories
- Common Reports
- Mastery Connect
New Features
- General Settings Page
Updated Features
- Sub-Accounts
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-07-18)
Updated Features
- Insights
- Messages
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-07-12)
New Content
- Student Reports
- Campaigns
- Studio Videos
- Mastery Connect Articles
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-07-05)
New Feature
- Sub-Account Access
Other Updates
- Accessibility
Impact Release Notes (2023-06-27)
New Content
- Video Links
- Walkthroughs
- Monitors
- Contexts
- Campaigns
Updated Features
- Insights
- Impact Dashboard
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-06-20)
New Feature
- Canvas Mobile Data Insights [Added 2023-06-22]
Other Updates
- Accessibility
Impact Release Notes (2023-06-14)
New Content
- Contexts
- Campaign
New Features
- Walkthrough Insights
Other Updates
- Accessibility
- Impact Dashboard
Fixed Bugs
Impact Release Notes (2023-06-07)
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-05-31)
New Content
- Campaigns
- Walkthroughs
- Contexts
- Blackboard Learn Ultra
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-05-23)
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-05-16)
New Content
- Campaigns
- Walkthroughs
Updated Content
- Blackboard
- Walkthroughs
Updated Features
- Account Security
- Impact Dashboard
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2023-05-09)
Other Updates
- Inline Editor
Fixed Bugs
Impact Release Notes (2023-05-02)
New Content
- Walkthroughs
- Tool Adoption
Impact Release Notes (2023-04-25)
Updated Features
- Campaign
- Dashboard
- Walkthroughs
Fixed Bugs
Impact Release Notes (2023-04-18)
New Content
- Campaigns
- Walkthroughs
Fixed Bugs
Impact Release Notes (2023-04-12)
Fixed Bugs
Impact Release Notes (2023-04-04)
New Content
- Campaigns
Fixed Bugs
Impact Release Notes (2023-03-28)
Fixed Bugs
Impact Release Notes (2023-03-21)
New Content
- Campaign
New Feature
- Walkthroughs: Canvas
Fixed Bugs
Impact Release Notes (2023-03-16)
Updated Features
- Walkthroughs
Fixed Bugs
Impact Release Notes (2023-03-07)
New Content
- Campaign
Fixed Bugs
Impact Release Notes (2023-02-28)
No feature updates available; the next scheduled release will be 2023-03-07
Impact Release Notes (2023-02-21)
New Content
- Campaign
Fixed Bugs
Impact Release Notes (2023-02-14)
Updated Features
- Custom User Groups
Fixed Bugs
Impact Release Notes (2023-02-07)
New Content
- Campaign
- Monitors
- Mastery Connect Guides
Updated Features
- Messages
Fixed Bugs
Impact Release Notes (2023-01-31)
Updated Features
- Insights
- Dashboard
- Login Page
- Support Center
Fixed Bugs
Impact Release Notes (2023-01-24)
New Content
- Canvas Release Notes
- Mastery Connect
- Enhancement Tools
Updated Features
- Inline Editor
- Support Insights
Fixed Bugs
Impact Release Notes (2023-01-17)
Updated Features
- Two-Factor Authentication
- Content Assignment
- User Groups
- Support Center
- Walkthroughs
- Settings
Fixed Bugs
Impact Release Notes (2023-01-11)
New Content
- Promoting Modules: Instructors (Canvas Only)
Other Updates
- User Groups
Fixed Bugs
Impact Release Notes (2023-01-03)
Updated Features
- User Groups
Other Updates
- Support Center
Impact Release Notes (2022-12-14)
New Feature
- Account Security
Other Updates
- Impact Dashboard
- Support Center
- Settings
Fixed Bugs
Impact Release Notes (2022-12-06)
New Feature
- Support Center
Fixed Bugs
Impact Release Notes (2022-11-29)
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2022-11-22)
Other Updates
- Accessibility
Impact Release Notes (2022-11-16)
Other Updates
- Impact Dashboard
- Custom User Groups
Impact Release Notes (2022-11-08)
Updated Features
- Messages
Other Updates
- Accessibility
- Custom User Groups
Fixed Bugs
Impact Release Notes (2022-11-01)
No feature updates available; the next scheduled release will be 2022-11-08
Impact Release Notes (2022-10-25)
Other Updates
- Inline Editor
- Accessibility
Fixed Bugs
Impact Release Notes (2022-10-19)
Updated Features
- Custom User Groups
Other Updates
- Inline Editor
- Insights
Fixed Bugs
Impact Release Notes (2022-10-12)
Other Updates
- Accessibility
- Support Center
Fixed Bugs
Impact Release Notes (2022-10-05)
Other Updates
- Dashboard
- Support
- Walkthroughs
- Support Center
Fixed Bugs
Impact Release Notes (2022-09-27)
Other Updates
- Walkthroughs
- Accessibility
Fixed Bugs
Impact Release Notes (2022-09-16)
Other Updates
- Contexts
- Accessibility
Fixed Bugs
Impact Release Notes (2022-09-13)
No feature updates available; the next scheduled release will be 2022-09-16
Impact Release Notes (2022-09-06)
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2022-08-30)
Other Updates
- Support Center
- Support Center and Inline Editor Icons
- Accessibility
Fixed Bugs
Impact Release Notes (2022-08-23)
Other Updates
- Accessibility
Fixed Bugs
Impact Release Notes (2022-08-16)
Other Updates
- Support Center
- Translations
Fixed Bugs
Impact Release Notes (2022-08-09)
Other Updates
- Inline Editor
- Translations
- Accessibility
Fixed Bugs
Impact Release Notes (2022-08-02)
Other Updates
- Walkthroughs
- Support Center
- LTI Tools
- Insights
- Accessibility
Fixed Bugs
Impact Release Notes (2022-07-26)
No feature updates available; the next scheduled release will be 2022-08-02
Impact Release Notes (2022-07-19)
Other Updates
- Impact Dashboard Color Contrast
- Screen Reader Navigation Updates
- Routing and Availability
- Visible Focus
Fixed Bugs
Impact Release Notes (2022-07-12)
Updated Features
- Pinned Assigned User Groups & Roles
- LTI Migration Update
Other Updates
- Content Displays
- Keyboard Navigation
- Image Alt Text Updates
- Screen Reader Navigation Updates
- Impact Dashboard Color Contrast
- Call Contact Form Update
Fixed Bugs
Impact Release Notes (2022-07-05)
Other Updates
- Screen Reader Navigation Updates
Fixed Bugs
Impact Release Notes (2022-06-29)
Updated Features
- Pinned Drop-down Items
- Pinned Walkthrough Drop-down items
- User Role Recognition
Other Updates
- Insights Keyboard Navigation
- Impact Dashboard Keyboard Navigation
- Drop-Down Menu Keyboard Navigation
- Alt Text in Messages
- Screen Reader Navigation Updates
- Impact Dashboard Color Contrast
Fixed Bugs
Impact Release Notes (2022-06-22)
Updated Features
- Persistent Support Ticket Email & Call Form
Other Updates
- Impact Dashboard Keyboard Navigation
- Impact Dashboard Color Contrast
Fixed Bugs
Impact Release Notes (2022-06-14)
Updated Features
- Pinned Assigned User Groups & Roles
Fixed Bugs
Impact Release Notes (2022-06-07)
Updated Features
- Pinned Assigned User Groups & Roles [DELAYED AS OF 2022-06-07]
Fixed Bugs
Impact Release Notes (2022-05-31)
Updated Features
- LTI Tool Messaging
Other Updates
- Accessible Hint Messages
Fixed Bugs
Impact Release Notes (2022-05-24)
Updated Features
- LTI Tool Filters
- Walkthrough Filters
Other Updates
- Associated LTI Tool Modal
- Walkthrough Settings
Fixed Bugs
Impact Release Notes (2022-05-18)
Fixed Bugs
Impact Release Notes (2022-05-11)
Updated Features
- Support Center Design
- Course Activity Reports
- Walkthroughs Beta
Fixed Bugs
Impact Release Notes (2022-05-04)
New Features
- LTI Tools
Impact Release Notes (2022-04-26)
Fixed Bugs
Impact Release Notes (2022-04-20)
Updated Features
- Additional Language Translations
Fixed Bugs
Impact Release Notes (2022-04-12)
New Features
- Canvas Studio Impact Integration
Updated Features
- Frame Selector
Fixed Bugs
Impact Release Notes (2022-04-05)
New Features
- Support Center Access
Fixed Bugs
Impact Release Notes (2022-03-29)
New Features
- Walkthrough Ratings
Fixed Bugs
Impact Release Notes (2022-03-22)
New Features
- Walkthroughs
Fixed Bugs
Impact Release Notes (2022-03-15)
Fixed Bugs
Impact Release Notes (2022-03-08)
Updated Features
- Preferred Language Selector
Fixed Bugs
Impact Release Notes (2022-03-02)
Other Updates
- Support Contact Options
Fixed Bugs
Impact Release Notes (2022-02-24)
New Features
- Preferred Language Selector
Impact Release Notes (2022-02-15)
New Features
- Course Reports: Impact Course Reports for Instructors
Impact Release Notes (2022-01-13)
Fixed Bugs
Impact Release Notes (2021-12-21)
Other Updates
- Support: Theme Colors
Impact Release Notes (2021-12-14)
Updated Features
- Support: Support Center Learning Application Options
Impact Release Notes (2021-11-23)
Fixed Bugs
Impact Release Notes (2021-09-28)
Updated Features
- Insights: User Activity Search Filter
Impact Release Notes (2021-09-14)
New Features
- Insights: User Activity Chart Exports, Course Activity Filters
Fixed Bugs
Impact Release Notes (2021-09-07)
Other Updates
- Login: Password Reset
Fixed Bugs
In September 2021, release notes were transitioned to the Canvas Community in its new format.
Release - August 31, 2021
Categories: Support
- Full panel support center view is available within the Blackboard Learn Ultra Experience
Release - July 27, 2021
Categories: Settings, Messages, Support
- Active user calculation in custom user groups will now take into account role start/end dates
- Addition of category indicator to filters within the manage message and article tables
- Improved indication of feature permission levels in the Invite New User/Edit User modal
Release - July 15, 2021
Categories: Settings, Messages, Support, Insights
- Translation section in messages and articles will be hidden if only one language is enabled
- Addition of ‘Reset Message Views’ feature
- Resetting user message views will not affect insights and data on individual help items
Resetting the message views for a user means that any proactive message for which they have clicked “Don’t show again” will be displayed to the user again.
Release - July 6, 2021
Categories: Settings
- The ability to create and edit account roles and permissions will be available from July 6. You’ll be able to use your Impact dashboard to invite members of your team and institution and set up configurations that will determine which content they can control and access.
This is a feature that was on our 2021 Roadmap and is now complete. To learn more about what permissions are, please read our roadmap post.
Release - June 29, 2021
Categories: Support
- Fixed default colors for custom Support Center themes
This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to have access to custom Support Center themes.
Release - June 15, 2021
Categories: General, Messaging
- Fixed bug regarding manual message orientation
- New API that shows quick statistics on the current number of active users in an LMS. This feature was developed after a request from Johan Lindström at Halmstad University.
Release - June 8, 2021
Categories: Settings, Support, Insights
- Added icon badges in reporting template and arrange articles tab to reflect detailed information for each item
- Fixed Canvas sub-account information gaps
Release - May 25, 2021
Categories: General, Insights
- Ability to create a custom user group based on an imported list is now available
- Optimized the performance of context recognition
- Fixed the issue preventing the resizing of table columns after modifying fields
Release - May 18, 2021
Categories: Messaging, Insights
- Fixed automatic orientation for hint messages
- Optimized report generation
- Message and article editors now support custom scripting
Release - May 11, 2021
Categories: General, Insights
- Canvas Course Reports are now available (Please contact your implementation representative or CSM for more information about this feature's functionality and set up)
- Active user calculation in Tool Adoption Reports now takes into account the start and end date of role assignment
- Improved context validation visualization
- Improved path visualization with breadcrumbs for Arrange Article and Reporting Template tabs
Release - May 4, 2021
Categories: General, Support, Messaging
- Improved true preview of messages on view/edit message page
- Added drop-down menu option for the presentation of sub-options within the support center
- Resolved issues regarding translations in messages and articles
Release - April 27, 2021
Categories: Insights, Support
- Route ID from Blackboard Learn Ultra Experience environments now captured for the ‘Pages With Most Support Requests’ table under the Support Insights tab.
Release - April 20, 2021
Categories: Settings, Support, Insights
- Fixed support center article display when a subcategory is added
- Fixed support center routing availability scheduling
- Added ability to remove categorized monitor from reporting template
- Added ability to hide Blackboard help suggestion in Blackboard Learn Ultra Support Center (Please contact your Customer Success Manager or EesySoft Support to enable this feature)
- Added visual indicator for table overflow
Release - April 13, 2021
Categories: Settings, Support
- Support Center theme styling settings are now available in the Support Center Design tab.
- This feature needs to be enabled on the EesySoft side, so please contact your implementation representative or Customer Success Manager to access this feature.
Release - April 6, 2021
Categories: General, Settings, Support, Insights
- Canvas course search page enabled
- Ability to drag and drop support article categories into other support article categories in the Arrange Articles page
- Ability to drag and drop articles into desired order in Arrange Articles page
- Most recent campaigns will be placed at the top of your campaign list
- Articles now removed from uncategorized articles list after category assignment in real-time
- Monitor creation time stamp fixed
- Monitor deletion fixed
Release - March 30, 2021
Categories: Support
- Added right-click ‘paste’ option in the rich editor of articles so users can copy & paste content from external sources/documents.
- Rich Edit Mode On/Off toggle added to the Create/Edit Article page.
Release - March 23, 2021
Categories: Support, Messages, Settings, General, Insights
- Fixed issue when saving scheduled visibility time for messages & articles
- Inline editor now links to the new dashboard at app.eesysoft.com
- Realistic preview of title cut-off in view/edit message page
- Fixed Chrome/macOS compatibility issue
- Changed default fields of context table to include “Created By” and hide “Description”
- Fixed the displaying of user count in campaigns
- Improved report loading speed by adding “apply” buttons to all reports and canceling stale report requests in app.eesysoft.com
Release - March 9, 2021
Categories: Support, Messages, Settings, General, Insights
- Fixed issue when saving scheduled visibility time for messages & articles
- Inline editor now links to the new dashboard at app.eesysoft.com
- Realistic preview of title cut-off in view/edit message page
- Fixed Chrome/macOS compatibility issue
- Changed default fields of context table to include “Created By” and hide “Description”
- Fixed the displaying of user count in campaigns
- Improved report loading speed by adding “apply” buttons to all reports and canceling stale report requests in app.eesysoft.com
Release - March 2, 2021
Categories: Campaigns, Messages, Support, Settings, General, Insights
- Fixed issue related to the presentation of legacy link items in app.eesysoft.com
- Added horizontal scroll for table overviews
- Distinct color coding for production instances in app.eesysoft.com
- Fixed issue regarding the closing of the global settings menu in app.eesysoft.com
- Fixed issue affecting the embedding of files using the rich editor in app.eesysoft.com
- Improved custom course role registration in app.eesysoft.com
- New: Enhanced campaign template page
Release - February 22, 2021
Categories: Campaigns, Messages, Support, Settings
- Reduced delays in seeing changes made to campaigns reflected in the LMS
- Fixed issue causing localized Blackboard Help content to not render properly in app.eesysoft.com
- Improved filtering capabilities in app.eesysoft.com
- Optimized tag presentation in app.eesysoft.com
- Improved comment section for Support and Messaging Insights
Release - February 16, 2021
Categories: Campaigns, Messages, Support, Settings
- Accessibility improvement for modals in app.eesysoft.com
- Ability to add custom names to registered roles, hierarchy nodes, and sub-accounts in User Groups
- Improved saving workflow for tags and keywords
- Changed the icon for the global settings menu
- Improved ordering of Campaign Templates
- Ability to edit the main title, subtitles, and suggestion titles for the Support Center in app.eesysoft.com
- Ability to export Messaging and Support Insights in CSV or PDF format
- Manage Articles and Manage Messages are now the first tabs within Support and Messages
- User Segments are now called Custom User Groups in the legacy dashboard
Release - February 8, 2021
Categories: General, Messaging, Settings
- New: Rich Edit Mode for Messages in app.eesysoft.com
- Improved pagination in table overviews
Release - February 1, 2021
Categories: Messaging, Settings, Reports
- Reporting templates can now be managed in app.eesysoft.com
- Articles and Messages can now be created from a Context in app.eesysoft.com
Release - January 26, 2021
Categories: Messaging, Settings, General
- Removed the confirmation box to permanently hide a message in order to reduce the number of clicks required.
- Added the ability to delete messages and article translation.
- Data from the last day of report date ranges is now included.
- Fixed Support Center presentation issue affecting the Grade Center in Original Courses within the Blackboard Learn Ultra Experience in Firefox.
- Removed the confirmation box to permanently hide a message in order to reduce the number of clicks required.
- Added the ability to delete messages and article translation.
- Data from the last day of report date ranges is now included.
- Fixed Support Center presentation issue affecting the Grade Center in Original Courses within the Blackboard Learn Ultra Experience in Firefox.
Release - January 11, 2021
Categories: Settings, Campaigns
- Ability to use the Inline Editor in the Blackboard Learn Ultra Experience. This requires installing the EesySoft Google Chrome plugin
- Ability to create context-based on LTI handles in Blackboard Learn Original. This requires upgrade to the latest EesySoft Building Block
Release - December 18, 2020
Categories: Settings, Support, Campaigns, General
- Improve readability of charts on EesyReports with Month/Date format
We have changed the dating format on our EesyReports to provide more options for measuring time. Currently, reports are formatted by weeks of the calendar year. (Week 1, 2, 3, etc.) However, the new format presents data points in a Month/Date format with Monday being the start of the week.
IMPORTANT: EesyCustomers must choose the new Month/Date formatted report, by submitting a ticket or emailing support@eesysoft.com or your CSM directly! We strongly recommend you adopt this formatting change, as it is most compatible with future EesySoft changes. If we do not hear from you, your date formats will stay the same.
Release - December 11, 2020
Categories: General, Settings
- Added the ability to create a user group based on the host domain they are using to access the LMS (relevant to https://help.blackboard.com/Learn/Administrator/SaaS/User_Interface_Options/Ultra_Experience/Institu...)
- The Ultra Support Center style is now available for Learn Original environments
IMPORTANT: Customers must request for both feature, so get in touch!
Release - November 30, 2020
Categories: General, Settings
- Resolved issue causing LMS users connected to an EesySoft expert to be unavailable for campaign targeting
- Fixed issue causing legacy screenshots to be unavailable in monitor previews
- Ability to define custom recognition conditions for pages using Inline Editor
- Optimized EesySoft engine launching in Ally for Instructure Canvas
- Resolved issue causing predefined feedback options for negative votes to be presented when voting positively
Release - November 16, 2020
Categories: Messaging, Support, Campaigns
- Fixed issue related to exporting search results from the course activity report without tools selected
- Fixed issue in related to the monitoring of link clicks embedded in messages in the Blackboard Learn Ultra Experience
- Implemented improvement in Canvas integration preventing EesySoft from loading multiple times due to iframes
November R2:
New support button presentation for the Support Button in the Original Course Experience in Blackboard Learn Ultra
- The importing of campaign templates no longer includes a default user assignment
Release - October 27, 2020
Categories: General, Reports
- Preview of items that use the External Content template now shows a live preview of the content
- The default mode for contexts connected to popups via the Help Item Overview is set to proactive
Release - October 23, 2020
Categories: General, Settings
- Fixed issue related to the encoding of special characters in CSV exports in the Course Activity Report
- Resolved issue causing unnamed filters to be shown in User Group assignment fields
- Implemented optimization in the Help Item preview functionality in the EesySoft Dashboard
- Optimized the handling of Inline Editor conditions based on partial element values
Release - October 12, 2020
Categories: General, Settings
- Fixed intermittent issues related to saving articles and messages in the Help Item Overview
Release - September 29, 2020
Categories: General, Settings
- Implemented EesySoft server performance optimizations
Release - September 21, 2020
Categories: Messaging, Support, General, Settings
- Improved cross-linking between messages and support articles in the Blackboard Learn Ultra Experience by ensuring that the message containing the link is redrawn after closing the Support Center
- Improved user registration process in Blackboard Learn Original and Ultra Experience (requires building block upgrade for Blackboard Learn Original/Original Course Experience)
Release - September 7, 2020
Categories: Settings, General
- Implemented optimizations in our content synchronization service
- Resolved issue affecting course activity reports for the Blackboard Learn Ultra Experience
Release - September 7, 2020
Categories: Support, General
- Updated Adoption and Support Reports in the EesySoft Dashboard to include unfinished units of time
- Fixed issue causing duplicate weeks to occasionally appear in EesySoft Dashboard charts
- Optimized the background screen capturing mechanism in the Inline Editor
Release - August 24, 2020
Categories: Settings, Support
- Fixed issue causing screenshots of content-as-a-service monitors to not display screenshots
- Implemented improvements in the monitor synchronization process
- Fixed issue affecting the presentation of link clicks in the Support Reports
Release - August 19, 2020
Categories: Settings, Support
- Multi-language support for EesySoft Support and Messages in Canvas
Release - August 11, 2020
Categories: Settings, Reports, Messaging, Support
- Implemented data processing optimizations
- Enhanced route detection in Blackboard Learn Ultra
- Improved message rendering in Blackboard Learn Ultra environments with Original courses
- Fixed issue affecting the presentation of link clicks on individual articles and messages in the Support Reports
- Fixed issue causing some timestamps in the EesySoft Dashboard to show in UTC rather than the local time zone
Release - July 24, 2020
Categories: Support, Campaigns, Reports
Optimized proactive support and campaign adoption report performance
- Improved handling of user language settings in Blackboard Learn Ultra
Release - July 7, 2020
Categories: Settings, General
- Greatly improved the performance of all reports in the EesySoft Dashboard
- Added a percentage indicator to all reports to provide visibility on loading progress
Release - June 24, 2020
Categories: Settings, General, Messaging
- Optimizations for EesySoft in Blackboard Learn Ultra Experience
- Implemented automatic height scaling for Systray messages
- Improved caching of server-side resources
Release - June 19, 2020
Categories: Support, Settings
- Optimized the presentation of the Support Center for the Blackboard Learn Ultra Experience
- Fixed an issue affecting custom rule saving in the Inline Editor Free Select Mode
Release - June 12, 2020
Categories: Settings, General
- Implemented server-side optimizations for EesySoft in Blackboard Ultra
- Fixed an issue in EesySoft for Blackboard Ultra affecting Safari on IOS and macOS
Release - May 28, 2020
Categories: General, Settings
- New Blackboard Building Block 2.3.114 Download it here
- Added debugging capabilities to assist in the resolution of server communication and data synchronization issues
Release - May 18, 2020
Categories: General, Support
- Fixed issue affecting attachments in a small amount of Support Center emails
Release - May 11, 2020
Categories: General, Support, Reports
- Fixed issue regarding filtering of total link clicks in the Support Reports
- Fixed issue affecting file uploads in Support Articles
- Enhanced ‘Free select mode’ in Inline Editor with the ability to create advanced definition criteria
Release - April 17, 2020
Categories: General, Support, Reports
- Fixed issue causing intermittent access problems with Course Reports for Instructors in Blackboard (requires Building Block upgrade)
- Implemented security measure to prevent messages from content masters to be copied with a direct user group assignment
- New building block: 2.3.111 – DOWNLOAD HERE
Release - April 7, 2020
Categories: General, Messaging
- Fixed issue preventing long article or message content from being saved
- All message and article feedback can be viewed, sorted, and exported
- Recognition conditions for all contexts are displayed underneath the context screenshot
Release - March 27, 2020
Categories: General, Support
- The username of the sender has been added to emails sent from the Support Center
Release - March 25, 2020
Categories: General, Messaging
- Fixed bug causing reused messages, articles, and monitors in the Inline Editor to be duplicated.
- Optimization of Blackboard data synchronization including the ability to handle emojis.
Release - March 19, 2020
Categories: General, Messaging, Support
- Added the ability to enable confidential feedback on messages and articles.
- Implemented link tracking for messages and support articles, allowing you to see how many times your links were clicked.
- Expanded message and support article feedback (upvotes and downvotes) to include predefined and open input feedback options to help you understand why a user made their positive or negative vote.
Release - March 9, 2020
Categories: General, Settings
- Added capability to Inline Editor allowing for the manual definition of element contexts.
- Implemented a system to monitor missing or invalid instance keys and fixed the related error.
Release - February 25, 2020
Categories: General, Messaging, Support
- The Support Center user interface has been updated to align more closely to the fully integrated experience of EesySoft on Blackboard Ultra.
- Enhancements to the orientation functionality of EesyMessages. This means that your hint messages can now appear in the most optimal location according to the placement of the element and your preferred choice for orientation.
- Extended the data limit for HTML support articles so you can now add more content to your help items.
- Resolved an issue causing a limited number of element level contexts created with the EesySoft Producer to not trigger.
Release - February 6, 2020
Categories: General, Settings
- Fixed compatibility issue with automatic screen capturing tool in the Inline Editor
Release - January 14, 2020
Categories: General, Messaging
- Fixed bug causing proactive hint to occasionally cover part of an element
- Automatically hide on-screen messages when working in the Inline Editor
- Ability to manually select the orientation of Hint Messages relative to an element
Release - December 16, 2019
Categories: General, Settings
- Automatic screenshot creation for context
- Fixed bug preventing the outlining of elements when selecting a context with Inline Editor in Microsoft Edge
Release - December 5, 2019
Categories: General, Settings, Support
- Ability to upload a screenshot for a context
- Accessibility improvements
- Fixed ordering issue related to synchronization of Support Center categories
- Ability to hide non-translated content for non-English institutions
Release - November 8, 2019
Categories: Campaigns, Messaging, General
- Fixed bug preventing ALL to be selected as Target Audience for Campaigns
- Improved speed of presenting messages within campaigns
- Accessibility improvements
- Improved background process performance by optimizing campaign access evaluation
Release - October 25, 2019
Categories: General, Messaging
- Fixed bug causing Message preview to disappear when going to Visibility Settings in Inline Editor
Release - October 21, 2019
Categories: General, Settings
- Improved background process performance by optimizing filter evaluation
Release - October 17, 2019
Categories: Messaging, Support, General, Campaigns
- New EesyMessaging style
- Ability to edit out-of-the-box campaign messages and support articles
- Ability to assign support center categories to campaigns
Release - September 20, 2019
Categories: General, Support
- Support engine in Inline Editor.
- Linking to out-of-the-box articles bugfix.
- Virtual usergroup creation in reports bugfix
Release - September 17, 2019
Categories: General, Settings
- Improved login process for EesySoft Dashboard while working in LMS
- Enhancements in backend communication
Release - September 5, 2019
Categories: General, Support, Messaging
- Allow linking between Messages and Support Articles in Inline Editor and Help Item Overview
Release - August 30, 2019
Categories: General, Messaging
- Ability to determine the size of Pop-up messages
Release - August 29, 2019
Categories: General, Settings
- Fixed issue relating to Canvas course level monitoring
Release - August 23, 2019
Categories: General, Settings
- Ability to manually define missing page contexts in Inline Editor
- Improved highlighting of page elements in Inline Editor
Release - July 18, 2019
Categories: General, Settings
- Content library in Inline Editor
- Ability to connect LMS user to expert by lookup
Release - June 21, 2019
Categories: General, Settings
- Ability to widen and narrow element selection in Inline Editor
Release - June 19, 2019
Categories: General, Support, Messaging
- Optimization of Support Center search engine
- Fixed presentation issue affecting bullet lists in Messages
- Improvements in recognition engine
- Fixed issue relating to Support Center sort order
