Community help

jhickie · 2023-09-21

Hello!I work in Continuing Education and we are currently researching the use of digital badges in our upcoming online programs. Our university has decided not to move forward with Canvas Credentials at this time due to the initial cost investment, h...

SteveDelFante · 2023-09-20

Hello,I am an admin for our badgr system (Canvas badging personal?) but I cannot see where I can edit any of the certificate templates. I need to change the template text and maybe add a logo.Thanks.

JaySon16 · 2023-09-11

Good day, I have completed a TEYL course and obtained a certificate. I need to have it authenticated to be used for work permit here in Vietnam. Do you have the steps on how this can be done? I heard it needs to be sent to the embassy (not sure if Ca...

ProfessorBeyrer · 2023-09-08

Can the list of recipients for a particular badge be made public? We want to use Canvas Credentials to recognize employees who have completed a certain training. Once they have done so, those employees are eligible to be given a particular assignment...

michael_barbour · 2023-09-05

I found the help page at https://community.canvaslms.com/t5/Canvas-Badges/Troubleshooting-Open-Badge-Factory-Badges/ta-p/530207 The problem is that the URLs I have access to look like this: https://openbadgefactory.com/c/receive?k=S0H11DaEZ7a7TZ&e=mk...

jmclaus · 2023-09-01

I have been away for a while, but last fall I had developed a set of badges in Badgr, and had several in my personal badgr backpack, but now when I tried to log in they are all gone and Badgr is now Canvas. How do I locate my existing badges?

DanielDuggan · 2023-08-31

I've had issues with a bunch of badges that have been issued that are returning 403 errors on the PNG URL. For example: https://eu.badgr.com/public/assertions/9ouJCyJoR-S5eKhxzoTPPw Some of them have been issued via the API but some directly throug...

User143 · 2023-08-29

Baked image was validated by https://badgecheck.io/ and https://openbadgesvalidator.imsglobal.org. I also able to import the same metadata embedded on baked image and was successfully imported on badgr.com using its text json. error appears when impo...

DanielDuggan · 2023-08-28

Coming off the back of the 406 issue, I am now getting a lot of "entity not found or insufficient privileges" errors on the API when trying to award a badge. This is via my Badgr integration with Zapier but I have not changed anything in my Zap. I'...

alekwo · 2023-08-22

Hi,since about yesterday, when I try to query the Badgr API, I'm getting the below error (regardless if done from the integration platform, CURL, or the docs page https://api.badgr.io/docs/v2/GET https://api.badgr.io/v2/badgeclasses/78JIhg8bTI6LbR3q...

EdyLagos · 2023-08-15

How can I get a demo with Badgr? I need to see how that works and ask some questions about it?I had send request from different pages and I can get anything about it.

Chinglee · 2023-08-15

Hi there, I managed to log into the Canvas Badges, but I can't see my email address in the Issuer staff, I only can see my email in the account emails in the Account settings. Please assist.

LoneNightShade · 2023-08-14

I passed my Milestone Certified Design Engineer (MCDE) assessment and was awarded with a badge that they said I could add to my canvas account. I tried adding it multiple times and nothings working. It doesn't give me a URL I can use so exporting it ...

WorkLifeSpanish · 2023-08-02

I have created five Digital Badges in Canva to be awarded and uploaded onto LinkedIn and other social media platforms, however, when granted, the image that I created does not appear. Instead, the CANVAS BADGES icon replaces it. How can I ensure that...

osmelbrito · 2023-07-27

is it possible to use a custom template for certificates in badge.io?

msmith333 · 2023-07-27

My CEH badge is not uploading. Thanks

lingles · 2023-07-18

Question: Can I have two accounts using the same email address? One for my training course I'm enrolled in and the other for work to create badges. [I only have one work email address.]

RenataQuattro · 2023-07-11

i am getting an error message when i try to add my nearpod coach badge

dnorris2 · 2023-07-08

I am creating Badges and my images will not upload. I am getting a message that states, "Unknown Badge - Badge Import Failed".What could be the problem? I have imported other images for badges with not problems. My images have been converted to jpeg ...

Marmazon · 2023-07-06

Hi,It's been a while since I issued digital badges. The last time I did was through Badgr when it was still its own platform. Now that my Badgr account is Canvas Badges, I was wondering if there was a limit on the number of badges that could be issue...

BarryBEATTIE · 2023-06-20

Inspired by the Instructure Community badges issuing on posts on these community forums ("Community Explorer" et al) ...... focussed on Canvas Credentials, how does one set up similar from a Canvas course and LTI 1.3? Anything to consider?

PraveenShukla · 2023-06-19

I wanted to use badger APIs to get awarded a badge but for that, I can see we need to generate access token first by this endpoint - https://api.badgr.io/o/token I am following this link - https://canvas.badgr.io/docs/v2/ to generate an access toke...

PraveenShukla · 2023-06-18

In Canvas we are using Badger to award badges to users now we want to show awarded badges in our own custom LTI tool for that user who gets the badges, is their API available to get badges data same users in Canvas.

ArcenioLopez · 2023-06-16

How do you get badges and are there any tutorials? I found some but how do you click on them to take the course?

manish_tripathi · 2023-06-09

Does anyone have any experience using the leaderboard and/or badges functions in Canvas? How easy was it to use? What did you like about it? What did you not like about it? I've got it set up and I'm just curious about how well it functions. Any feed...

Carter41 · 2023-05-17

Every time I create a new course and go to add badges to that course I get the attached message. Is there any way to install this new version of Badgr on the account level so I don't need to upgrade for every course I build? Once I install the new v...

alexander_mitch · 2023-05-12

I'm the LMS Admin at a small college that has a few certificate programs, and we're interested in possibly replacing our current digital credentialing solution with Canvas Badges (or possibly Canvas Credentials). One of the main sticking points is th...

FrankMongiardo · 2023-04-03

Please help me, I am trying to use the print function shown below on the screen just results in a circle that constantly spins for hours upon hours. How do I print out a pdf in the badge? Image of print certificate I am not able to get pdf from:htt...

mahuan · 2023-03-27

I have add additional information, such as my email address. , But when I click the Verify button, I still prompt "Recipient Not Verified". Why is this?

LouriannNE · 2023-03-14

I have access to an active Canvas course of 300+ people as a teacher. I do not have the admin level to add the certificate option manually so I have been working with another person to do that. In short, How can I get the certificate of completion op...

DoraJekkel · 2025-11-13

Instructors often need to see everything, but change nothing. Now they can. The new View-Only Role in the Parchment Digital Badges LTI integration gives instructors visibility without control.

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

DoraJekkel · 2025-10-06

As earlier we shared our announcement about the upcoming rebrand of Canvas Credentials to Parchment Award Digital Badges. That blogpost outlined the vision for unifying credentialing under the Parchment Award family and the production go-live date of...

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

matekiss · 2025-08-25

When learners view a badge, they now see the Canvas Catalog course that awards it, making the path from interest to action easier than ever.

DoraJekkel · 2025-08-22

Discover your institution’s complete skills story, in one place, so you can design better badges faster, show their value and prove they matter.

DoraJekkel · 2025-08-14

Manually setting up LTI tools can be slow and error-prone, especially when it involves copying keys and exchanging configuration files. That’s why we’re excited to announce that Dynamic Registration for LTI 1.3 is coming soon to Canvas Credentials (s...

DoraJekkel · 2025-07-15

A big leap forward for Canvas Credentials Pathways: Issuers can now define Manual Experiences as step requirements - empowering you to recognize learning that happens outside the screen. Leadership seminars, fieldwork, hackathons - real-world learnin...

DoraJekkel · 2025-07-14

We’re upgrading our AWS Aurora MySQL engine to improve system performance, reliability, and long-term compatibility. This post outlines what you need to know ahead of time.

DoraJekkel · 2025-06-04

We’re refining the badge creation and edit flow to reduce friction, fix minor issues, and align more closely with other Instructure products—making it easier for you to create meaningful badges with clarity and confidence. Here’s what to expect.

DoraJekkel · 2025-05-07

When faced with 30+ achievement types to choose from, most users… chose none. Achievement types in the open badges standard were designed to help credentialing feel more meaningful and precise—but they ended up overwhelming people instead. Now, that ...

DoraJekkel · 2025-04-30

The Canvas Credentials LTI 1.3 upgrade is coming soon—starting May 12. We’re taking extra care to ensure a smooth, gradual transition so institutions are supported every step of the way.

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...