Server Error (500)

emma35 · 2024-02-14

Aws cannot verify your credentials."AWS was not able to validate the provided access credentials"

JodiDetjen · 2024-02-13

Hi - are there any more detailed resources for how to implement a standard rubric with a badge? I'm finding it very difficult to understand how to implement it and there's only this guide that I can find. Anyone with more detailed instructions such a...

JodiDetjen · 2024-02-13

Hi - I am trying to create a pre-requisite option whereby students can get 2 or 4 possible badges. However, it's not showing up. As you can see in the attached pathway, because the middle stage is all optional, it is only showing up the first stage 7...

Unaware_Lili · 2024-02-05

Hi, So I've been trying to connect my old school email to my backpack account so that I can have the badges from that email show up, however that email was deactivated back in December. I can have support from my school reactivate the email but I can...

KittyG · 2024-01-18

Hi - Editing issuer settings to add LinkedIn page to account is not an option available for me? How do I find out if this functionality is available for my account?

Kevin_Pajarin · 2024-01-08

Just wondering, why am I being asked to verify my credentials when I'm setting up Badgr in new exams?

AlisaSiceloff · 2024-01-04

I'm just beginning to use badges --but I'd love to use them to show completion of an ASSIGNMENT at 100% rather than a module. Is that in the works?

Helen24 · 2023-12-14

We would like to to add the Canvas Credentials 1.3 LTI as an External Tool in a Module in Canvas. With the 1.1 LTI, we could select "External Tool" and add "Badges" or "Pathways" directly as a Module Item. We miss this functionality with the 1.3 LTI ...

KatieDatko · 2023-12-07

I'm unable to find a way to connect Badgr to a Smartsheet using Zapier. There is this post about connecting Badgr, but when I try it, I am getting a message that the Badgr connector is deprecated in Zapier. I was on a webinar last week when they ment...

klwmueller · 2023-11-16

The university I work for is looking to implement faculty badges based on varying levels of competency in Canvas. We would like to use the Canvas single mark logo in the badges we create, but modify the color to match the university brand color (whi...

MelissaDaigle-B · 2023-11-15

Can earners upload evidence or add narratives to their badges, backpack, or learner record? If so, is there a web page that details how?

leon_huang · 2023-11-08

I plan to setup a badge that expires every year. Will it be possible for the student to attempt the same module again and be awarded with an updated badge with the new date?

DianaMurcia · 2023-11-08

I am a student. I have tried many ways to solve the following problem.When I try to add badges to my LinkedIn certifications, the popup does not have the option to share on LinkedIn or other social networks.My email is associated with my Canvas Badge...

JohnHendron · 2023-11-08

I am using the original Badgr support in Canvas to award Badges in a course. The CSV list of completers of the badge is 163 but when I log into Badgr itself, I only see 75. Not sure how to remedy the situation. Found this out when a student wrote in ...

SueWhale1 · 2023-11-07

Can you advise who to contact regarding a missing Canvas Credentials badge from a completed course?

nicole_reilly · 2023-11-07

I'm trying to add a pathway to a course but when I read the guide it tells me to click on the "Pathways" button, but my screen is not showing that button. Appreciate any help you can provide, thanks!

ricardh · 2023-11-03

Hi. At my institution, we are starting to get to know the Canvas badges&Credentials environments. We have a doubt, there is or could be some link between the competencies of a course and those in a Badge that you owns at the finish of the course? Can...

RonniTyger · 2023-10-30

I have been issuing badges for several years; however, we want the issuer to be our Learning Design & Development Director, and not specifically me although I am the Director. The LD&D Director has their own email address and could have their own Pr...

MelissaDaigle-B · 2023-10-27

I'm unable to update badge images when I duplicate a badge. All other content is editable. Anyone else having this issue? Any workarounds?

MelissaDaigle-B · 2023-10-19

I'm encountering an issue with badge visibility settings today. I'm going into previously hidden badges to select "Display on issuer and organization public pages." However, the change is not applied after I save it, and I do not see the badge on the...

ricardh · 2023-10-18

HI, We are a multi-lingual institution, this implies that in the same subject we can have students who teach in the language they have chosen, English/Spanish/Catalan. The fact is that I see that the Badge is only monolingual, how could I manage to d...

BrannockRomney · 2023-10-13

Who do I talk to about changing the (my) email address used in the canvas badges?

hbrown5018 · 2023-10-05

We've noticed that when we try to award a badge, the day the badge states it is being awarded is defaulting to the previous day, instead of the current day it is being awarded. Any ideas? Heather

franmcarballo · 2023-10-04

Hello everyone.We are having problems adding badges to the backpack.I have already performed this action several times, and recently following the same steps as always, it throws an error.I have tried both options: enter the link or upload the image....

JohnKuti · 2023-10-04

I was a keen user of badgr. Now I understand that instructure has changed some settings and, because of this, when I try to add a new badge, I get the following error message:"Exception – count(): Argument #1 ($value) must be of type Countable|array,...

IlonaHenderson · 2023-10-03

consider this a public call out ! there is no imersive reader for meany blacks of informatin !this is a problem for me a dyslexic person.this lack of imersive reader means i canot acsses the information thats trying to be shared. why have the college...

MorganOlson21 · 2023-10-02

When trying to view the progress in Badgr for students that have completed module requirements I see a spinning wheel saying "checking for new badges" then this error message pops up. This is the same message that pops up for students."We‘re sorry. A...

domenicocarbone · 2023-10-02

We are using Canvas Credential as Pilot Project, and we have Moodle as LMS. I know you can publish and integrate in Moodle the pathway from canvas credentials. Is there a way to award automatically a Badge in Moodle from Canvas Credentials as soon th...

Pablo7 · 2023-10-02

Badges seem to be only allocated to single recipients, so e.g. either an email address or an URL. Is there any way to assign multiple recipient data to a single badge/award, so that it can relate both to an URL and one (or several) email addresses?No...

JeffCampbell · 2023-09-29

I have been looking at options for awarding badges to students. Everything I find that talks about badges implies that badges can be set up to be awarded for completing modules, but I cannot find anything that indicates badges can be awarded for comp...

DoraJekkel · 2025-11-13

Instructors often need to see everything, but change nothing. Now they can. The new View-Only Role in the Parchment Digital Badges LTI integration gives instructors visibility without control.

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

DoraJekkel · 2025-10-06

As earlier we shared our announcement about the upcoming rebrand of Canvas Credentials to Parchment Award Digital Badges. That blogpost outlined the vision for unifying credentialing under the Parchment Award family and the production go-live date of...

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

matekiss · 2025-08-25

When learners view a badge, they now see the Canvas Catalog course that awards it, making the path from interest to action easier than ever.

DoraJekkel · 2025-08-22

Discover your institution’s complete skills story, in one place, so you can design better badges faster, show their value and prove they matter.

DoraJekkel · 2025-08-14

Manually setting up LTI tools can be slow and error-prone, especially when it involves copying keys and exchanging configuration files. That’s why we’re excited to announce that Dynamic Registration for LTI 1.3 is coming soon to Canvas Credentials (s...

DoraJekkel · 2025-07-15

A big leap forward for Canvas Credentials Pathways: Issuers can now define Manual Experiences as step requirements - empowering you to recognize learning that happens outside the screen. Leadership seminars, fieldwork, hackathons - real-world learnin...

DoraJekkel · 2025-07-14

We’re upgrading our AWS Aurora MySQL engine to improve system performance, reliability, and long-term compatibility. This post outlines what you need to know ahead of time.

DoraJekkel · 2025-06-04

We’re refining the badge creation and edit flow to reduce friction, fix minor issues, and align more closely with other Instructure products—making it easier for you to create meaningful badges with clarity and confidence. Here’s what to expect.

DoraJekkel · 2025-05-07

When faced with 30+ achievement types to choose from, most users… chose none. Achievement types in the open badges standard were designed to help credentialing feel more meaningful and precise—but they ended up overwhelming people instead. Now, that ...

DoraJekkel · 2025-04-30

The Canvas Credentials LTI 1.3 upgrade is coming soon—starting May 12. We’re taking extra care to ensure a smooth, gradual transition so institutions are supported every step of the way.

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...