Community Help

admin44 · 2019-06-07

Since Thursday night I have been unable to log into the Canvas app on my iPad. It asks me to select the school I belong to, prompts for my username and password and then says that there has been an unexpected error before the app locks up. I have res...

jfountain · 2019-05-09

Does anybody have a resource showing what features are not yet available on the Canvas mobile app(s)? We are implementing now and I'd like to get ahead of any gotchas we may hear about from students this fall.

davidbohn · 2019-05-07

How do i send links from my discussion posts to my student that will open directly in the canvas student app? When i send the url in a text or email it opens in a browser when my students click the link on their smart devices.

rseilham · 2019-05-05

The most requested feature for the Canvas Teacher app, Module access, is now available in the Canvas Teacher app 1.8 for Android and iOS. The first implementation of modules is fairly straightforward, as discussed in the latest update by Canvas Mobi...

bel11009 · 2019-02-24

I had an instructor give us an assignment due at 7:30 in the morning and we've never had anything due that early in the morning. It was my fault to assume the assignment was due at the regular time most assignments are due but I think it might be nic...

hesspe · 2019-02-07

What does the lock icon signify in the dashboard Card View on Android? (Multiple versions of Android, up to 7.0 have been tried, and all display the icon.) And how about the N/A that appears in the same location as the lock on a different card?The ...

agnirm · 2019-01-19

It's 2019, and I can guarantee that 90%+ of my students use their phones, not even their tablets, for their online courses, and often even to access material for their live courses. It's absolutely imperative that we be given a way to test our course...

d_ellis · 2019-01-08

I'm creating an infographic-style page in Canvas and the iOS student app appears to be rendering it differently to browsers (both desktop and mobile browsers). Browser:App:Why is there whitespace at the bottom of the cloud image on the app? I'm not s...

lilianedias · 2018-12-03

Hi!I inserted an HTML page and an image into Files on Canvas. HTML has a mapped image. I created a page on Canvas and inserted the HTML page using iframe. However, in APP, the image does not appear. Can you help me please.____________________________...

hchaubey · 2018-11-19

I am working on class project to build integrated messenger into Canvas including scheduler in it.

jayoder · 2018-11-14

Does anyone know of a teacher that is proficient in grading with a stylus on Canvas? I'd love to know what device they use and if they grade essays with it?We have been testing out paperless grading and are struggling to find the optimal device and I...

rgibson1 · 2018-10-05

A student indicated that there is a delay between Canvas and Canvas Mobile (changes. additions, etc.), causing her to miss a quiz. New one for us. Has anyone heard of that?

cph2 · 2018-09-04

Hi all, We have a couple of LTIs that are available from the user navigation (under the user profile) and one that is also available from the global nav on the far left. I understand from Canvas that I cannot add global navigation items to the mobile...

bcharous · 2018-08-06

I plan to have my students submit handwritten work using the Canvas Student App. When testing the app, I opened an assignment, and then took a picture of a the assignment using the submit/turn in tabs on the student app. When I looked at the submis...

rseilham · 2018-08-03

I worked with @jjordan60 ‌ from our good neighbor at Valencia College to figure out how to change the header on the mobile web and mobile app login page for Canvas. Below is how you can do it yourself (NOTE: You need to be an admin with access to th...

claireduignan · 2018-08-02

I use Canvas Parent. I can see current courses using the mobile app but also a list of past enrollments for my student. Is there any way to delete those courses?

cmk24 · 2018-06-29

I used the element toggler to in our knowledge checks within our courses. They are convenient to use. I noticed that they don't work within the app. Is there a plan to get the element toggler to work within the app? I don't know what to do at th...

rseilham · 2018-06-16

The Canvas Student app for iOS just released an update and includes a bunch of bug fixes. If you were having any of the following issue, test the app again. If it fixes or doesn't fix your issues, please share! Bug fixes:* Fixed a crash on login* Fix...

james10 · 2018-06-10

I use Canvas exclusively with my face-to-face classes. I post assignments and instructional handouts/resources there; students submit all their work through Canvas; I use many Canvas features: the calendar, grade book, announcements, collaborations.M...

canvastestcapge · 2018-05-08

I am interested to know if anyone has taken the source code from the Canvas Student Application and made a White label version of the app?(I know that this could be achieved using the Canvas Student app theme editor but is for a specific business cas...

rseilham · 2018-04-29

I wanted to point everyone to a post by @peytoncraighill ‌ about CSS and JS with the iOS apps. I thought it might be helpful for developers and content creators who want a better understanding about how this all works:Access to the STUDENT VIEW on a...

Hans_Magnus · 2018-04-27

When trying to set up the Xcode project provided on Github, I get 22 warnings and 3 errors. The errors are all related to the Podfile.When running pod install I get:[!] No podspec found for `BVLinearGradient` in `./rn/Teacher/node_modules/react-nativ...

Hildi_Pardo · 2018-04-26

Hi: I'm the System Admin and Trainer in my K12 district -- its our first year in Canvas -- and the most challenging thing has been supporting our elementary and middle school teachers, whose students have iPads. Many of the "cool" things they are...

awarmar · 2018-04-24

Has anyone seen odd behavior when students are using the Canvas app to post in group discussions? I have an instructor who has recently learned that twice he has had students (three in one instance and one in the other) who were somehow able to post...

BStutzman · 2017-12-08

I assigned a peer review assignments for students. They can't type in the comment box on their iPad. They are using the Safari browser.

cgaudreau · 2017-11-28

I'm wondering if anyone in this group has used the Canvas API to drill down into the usage of mobile devices and apps. In starting research into mobile device usage on campus (something that should have been started before I got here three years ago!...

mjennings · 2017-10-11

I was wondering if anyone has customized their CSS to make the mobile web version of Canvas better. I know I can add a mobile CSS for the app and am already looking at those options to bring the in app experience more in line with what our students s...

rbaker1 · 2017-08-30

Hi all,I wondered if anybody's having the same issue as me. I've graded my student's work over the weekend via the teacher's app on my ipad. When my students reviewed my comments (I made them using the Apple Pencil) I noticed that LOTS of the comment...

jfauntleroy · 2017-08-15

I have not located an eraser for drawn annotations when I am grading on the teacher app. Did I miss it or does it not exist (yet)?Also I cannot swipe to get to the next student if I have drawn an annotation.

kim_flowers · 2017-08-07

Hi everyone,Apologies if this has already been mentioned and I haven't managed to find it. Still navigating my way around all the different hidey-holes that this community has!We've had a few of our courses go live in the move to Canvas and some are ...

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-05-14

Everything’s green and the driveway is covered in sidewalk chalk and life is totally normal, so that means it’s time for a mobile update!

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

peytoncraighill · 2020-02-14

We’re at nine million monthly active users of the Canvas mobile apps, which is many millions more than when I last posted about Instructure’s approach to mobile. If you’re new to Canvas, or if you’re curious about how and why we do the things we do, ...

peytoncraighill · 2019-12-05

All about Canvas Parent 3.0 iOS Beta.

peytoncraighill · 2019-11-18

We’re waffling between snow and sunshine in Utah and my discolored pumpkins are shriveled and leaking, so that means it’s time for a fall update! Here’s what the mobile teams are working on.

peytoncraighill · 2019-07-26

Hope summer is going well for you! After the second-rainiest spring on record, the atmosphere over Utah burned away and now we're all walking around in climate-controlled space suits and eating sand. Here’s what the mobile teams are working on.

peytoncraighill · 2019-04-22

Here's some stuff that's worth writing home about!

peytoncraighill · 2018-10-22

It’s about time we published an update from the Canvas mobile teams, don’t you think?

peytoncraighill · 2018-07-30

If you're looking for printer-friendly how-to guides for parents who are self-registering for Canvas, here's what we've come up with.

peytoncraighill · 2018-07-19

Instructure's mobile strategy usually ends up outlined in a couple of InstructureCon presentations, but if you’re new to Canvas, or if you haven’t made it to InstructureCon, or if you just want to know more about our mobile strategy, here’s a brief s...

peytoncraighill · 2018-07-02

With a few more tweaks we'll be done with Canvas Parent 2.0, so here's a final pre-release post! Anything to do with pairing codes or self-registration in this post is only relevant if self-registration is enabled at your institution.

In Canvas Teacher 1.28, Irish and Hindi language localizations are added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. T...

In Canvas Parent 3.12, Irish and Hindi language localizations are added. Additionally, the minimum supported iOS version is increased to iOS 16. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all u...

In Canvas Student 7.7, Irish language localization is added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. In the Calendar...

Published: 07-15-2024

In Canvas Teacher 1.32, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 07-15-2024

In Canvas Student 7.5, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately b...

Published: 07-08-2024

In Canvas Student 7.6, Hindi language localization is added. On the Assignment Details and Grades pages, a Graded pill displays once the submission has been graded. When creating a new To Do item, the details page is redesigned. Offline Mode supports...

Published: 06-18-2024

In Canvas Teacher 1.31, the Calendar feature is available for instructors. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

Published: 06-11-2024

In Canvas Student 7.4, the calendar has color updates, the first day of the week syncs with web settings and students can add, edit and delete calendar events. Additionally, when inserting a link in the Rich Content Editor, the text field is no longe...

Published: 06-11-2024

In Canvas Teacher 1.27.0, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users...

Published: 06-11-2024

In Canvas Parent 3.11, embedded media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Additionally, updates have been made to the Calendar filter and interface. Canvas iOS app version updates are ...

Published: 06-11-2024

In Canvas Student 7.5.1, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. The calendar has various user interface updates. Additionally, Offline mode includes the availability of Announ...

Published: 05-17-2024

In Canvas Parent 3.10, in the User Menu, a Mastery Connect Link is available. Additionally, all submission types display the Missing tag and the Grades page interface page is updated. Canvas iOS app version updates are distributed in a phased rollout...

Published: 05-17-2024

In Canvas Student 7.4, the Missing tag displays for every type of assignment submission. In offline mode, images are accessible. Furthermore, the Canvas Student app has improved the display of large images. Canvas iOS app version updates are distribu...

Published: 05-17-2024

In Canvas Teacher 1.26, anonymous assignments submissions and anonymous ungraded survey submissions display as a numbered list of students. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users ...

Published: 05-13-2024

In Canvas Parent 3.10, the late submission deduction display is improved and the Course grade display is updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feature...

Published: 05-13-2024

In Canvas Student 7.3, attachments are available in Announcements and Discussions when using Offline Mode. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in th...

Published: 04-10-2024

In Canvas Student 7.3, anonymous discussions are supported, a Mastery Connect link is available in the User menu and large text is supported in Assignment Details. Canvas iOS app version updates are distributed in a phased rollout, which distributes ...

Published: 04-10-2024

In Canvas Teacher 1.25, anonymous discussions are supported and comments are hidden for students on discussions with availability dates. Additionally, teachers can bulk publish all modules and individual module items and a Mastery Connect link is ava...

Published: 03-26-2024

In Canvas Teacher 1.29, instructors can publish or unpublish modules and module items. Additionally, push notification options are updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all us...

Published: 03-19-2024

In Canvas Student 7.2, reminder notifications for assignments and quizzes are available and push notification categories are updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users ov...

Published: 03-14-2024

In Canvas Student 7.2, students can set assignments and quiz reminders. Additionally, on the Grades page students can view their total grade based on graded assignments only and the interface is updated. Canvas iOS app version updates are distributed...

Published: 02-09-2024

In Canvas Android 1.28, next and previous buttons are added to module items. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 02-05-2024

In Canvas Teacher iOS 1.24, Assignment Enhancements and Discussion and Announcement Redesign interfaces are supported. Additionally, instructors can rearrange course cards in the Dashboard. Canvas iOS app version updates are distributed in a phased r...

Published: 02-05-2024

In Canvas Student iOS 7.1, Assignment Enhancements and Discussion and Announcement Redesign interfaces are supported. Additionally, students can rearrange course cards in the Dashboard. Canvas iOS app version updates are distributed in a phased rollo...

Published: 01-31-2024

In Canvas Student 7.1, students can reorder course cards on the Dashboard. Additionally, the late penalty label color is updated in Assignment Details. Canvas Android app version updates are distributed in a phased rollout, which distributes the upda...

Published: 11-29-2023

In Canvas Teacher 1.27, Discussion and Announcement Redesign is supported. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

Published: 11-29-2023

In Canvas Student 7.0, students can favorite groups, and Offline mode is supported. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in...

Published: 11-22-2023

In Canvas Student 7.0, the Discussion and Announcement Redesign and Offline Mode are supported. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes m...

Published: 10-31-2023

In Canvas Parent 3.9, the Legal menu is relocated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update ...

Published: 09-07-2023

In Canvas Parent 3.9, observers are limited to view qualitative data only when enabled by an institution. Additionally, Canvas Studio media displays as user content. Canvas iOS app version updates are distributed in a phased rollout, which distribut...

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