Community help

Sophie141 · 2025-10-25

I am a new student and my course starts tomorrow. It is an online course. I have logged into the student portal with my personal email and it says that I am enrolled in the course, but when I log into canvas with my new TAFE email it says I am not en...

KarinBesand · 2025-10-25

My instructor says her end is showing the assignments as published, but they are not showing in my portal. She has advised me to start a ticket with Canvas. How do I do that?

RichardW · 2025-10-25

I post answer keys as Pages within Modules (below the Assignments) so that support teachers may have access to assist students. These Pages remain unpublished, yet are viewable to teachers, as allowed. ***Is there a way to protect these Pages, so t...

lmt0045 · 2025-10-24

PLEASE HELP! I was cleaning up some stuff and accidentally deleted the first exam of the semester while in the grade book! Now it's gone, along with the students' grades on the exam! How can I get this back?Lisa

TaraBarr · 2025-10-24

When an assignment is created there is the option for "paper copy submission" which is great. However students can't see that option displayed. It just gives them no option to submit. Can we get an option to display "paper copy" to students so they r...

IrishCorpuz · 2025-10-23

Hello, everyone.I’m customizing my Canvas course pages and need some help with a few CSS/HTML features. Specifically, I’m looking for code or methods to achieve:Scroll-Based Progress Bar (Module Progression):A progress bar or animation that fills up ...

AVPOO · 2025-10-23

We are working through this as well. If we build Blueprint course templates and the faculty use that to bring in the designated course outcomes and state assessments, will we be able to pull college wide data out? Can I build the outcomes in the blue...

AnthonyLarson · 2025-10-23

Hello,I'm running into an issue where formatting is removed for the Similarity Pledge in Canvas Admin. Our school has a rather lengthy and specific academic integrity pledge (Thank you ChatGPT!), and it becomes unreadable when the formatting is remo...

KarenNg · 2025-10-23

Discussion - Sometimes a student has to correct their original post to a discussion thread and resubmit. However, I receive no notifications on my To Do list of resubmitted posts to discussion threads. I know Canvas can do an email notification, bu...

KarenNg · 2025-10-23

How to create a running grades total column and a not-running grades total column in Canvas? Blackboard had this facility to create these 2 columns that worked extremely well.Running grades Total - averages all of the completed/graded assignments an...

KRose13 · 2025-10-23

Is there any workaround to get an assignment to sync/post with an LMS, we use Infinite Campus specifically, without having a grade in?

BethMcFadgen · 2025-10-23

We have a teacher who used to be able to change the point number but now he is not able to. As an admin, I am able to see the box to enter points manually, but he is not. Does anyone know how to resolve this issue? Screenshots are attached.

WayneLea · 2025-10-23

I am trying to merge 3 quizzes into one.the import content link in the build section is greyed out.can anyone help?

ErikHebenstreit · 2025-10-23

This explains everything... Not. The instructions are lacking one key element and that's how actually access and post discussions for my specific class properly.

adityaranjan321 · 2025-10-23

We are investigating an issue where dynamic registration has stopped working for us in production. We are seeing an error JWT did not include expected contents We had a look at the canvas source code on github to check where this error is coming form...

BIENMATAWARAN · 2025-10-22

How do i get the analytics of an uploaded, posted fille...how many students access? how long? what time? etc.

PaulCone · 2025-10-22

I signed up for a parent login for my child's school. After that I kept having trouble logging in until I noticed the autofill for my login from my browser had a typo in the email. I changed my email in the Settings but I still have to use the emai...

lfransaw0303 · 2025-10-22

new to the platform and just trying to learn how to utilize all the features.. So hello everyone

wduck2 · 2025-10-22

JMP is a statistical software package (www.jmp.com) and in the past Canvas treated .jmp files as any other document (like .xlsx or .docx) and clicking would download the file, but now Canvas acts like .jmp data files are media (like audio or video) w...

adityaranjan321 · 2025-10-22

We are investigating an issue where dynamic registration has stopped working for us in production. We are seeing an error JWT did not include expected contents We had a look at the canvas source code on github to check where this error is coming form...

JACOBSEN_C · 2025-10-22

I took a classic quiz using OpenAI's ChatGPT Atlas web browser - prompting it to provide a list of all the correct answers right after starting the quiz. It scored a 95%. What are your thoughts? Image below to illustrate. --

2661877517 · 2025-10-22

Can we change/update our logo in the top left of our organization landing page? Is so, how?

KjellAreRefsvik · 2025-10-22

Hi,I am a trial user testing Canvas LMS and wanted to test how I LTI-integrated a H5P learning module. H5P does not show up as a possible External Tool in my UI. I was under the impression that H5P integration would be possible. Am I misunderstanding...

PerwashaMujeeb · 2025-10-21

Hi Canvas Support Team, I am the account administrator of my institution Canvas account. Our students are currently unable to access their Canvas accounts, and an “Institution Suspended” notification is appearing. Could you please investigate and esc...

Mulcahy · 2025-10-21

Request to parse ADMIN - Enrollments - Courses display sequentially in LIFO order by current year 2025-26, then 2025-24, then 2024-23....

RobertoCarrasco · 2025-10-21

I'm the student that withdrew late from a course and wasn't aware they would lose access to the course material through canvas.Is it technically possible for an administrator to grant a student read-only access to a course that has already been archi...

zrobertson · 2025-10-21

I'm using peer review in Canvas for the first time this semester, and while I appreciate that there's a native function, I have noticed that students are not able to see rubric feedback from each other until I post their grades. Part of my goal with ...

Eugenek · 2025-10-21

I feel like it would be extremely beneficial to both the students and instructors to include the option to negate 0's when looking at the average scores. I feel like this gives a much more relevant score to see where everyone is performing, rather th...

KristinL · 2025-10-21

EDUCAUSE is full of inspiration, whether you’re onsite or following from afar. Join the evolution by sharing what sparks your curiosity, the questions you have, and the insights you discover. We'll learn from each other, expand our networks, and s...

Sintjagos · 2025-10-21

Hi, I advised faculty member against using a new quiz with multiple attempts together with a late submission policy because of these two notes (https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-apply-a-Late-Submission-policy-in-the-Gradebo...

SamGarza1 · 2025-10-24

We are excited to announce that Differentiation Tags is now Generally Available! Over the past several months, Differentiation Tags has grown into a more powerful, flexible, and intuitive tool that is ready to be used at scale—thanks in large part to...

sgergely · 2025-10-22

At Instructure, we're constantly working to enhance the tools you rely on every day. As part of that commitment, we’re excited to announce a significant upgrade to the core infrastructure powering our DAP Query API / CD2. This upgrade will require a ...

ElizabethEzzi · 2025-10-22

On November 15, 2025, we’re excited to make Canvas Portfolio generally available (GA) to all Canvas LMS customers at no additional cost. Canvas Portfolio makes it easier for educators to assess learning and for students to showcase their growth, all ...

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

AlexisNast · 2025-10-16

You may have noticed that we are updating how we handle User Access Tokens. These changes have been made across the September and October deploys. I wanted to walk through all of these changes together and how they will improve institutions’ security...

sgergely · 2025-10-10

Following our recent announcement about the changes to the Canvas Page Views feature, we are excited to share a major update specifically for our developer community and partners: The new PageView History API is now available in Beta! This new asynch...

annalindsay · 2025-10-08

Discover the key takeaways from Berkeley College's Customer Discovery Session, where administrators, educators, and students shared their insights on the teaching and learning experience. Learn how their focus on simplicity and consistency will shape...

RyanNorton · 2025-10-07

Mark your calendars! Sharing early communication about a few changes we’ve made to our Canvas deploy and release schedule.

carlycurran · 2025-10-07

Empower Your Staff with Targeted Analytics

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

SamGarza1 · 2025-09-16

We’re continuing our work to improve the instructor assignment experience in Canvas, and we’d love your input.

sgergely · 2025-09-12

We're rolling out some important updates to how Page Views are handled in Canvas, affecting both the user interface and our public APIs. These changes are designed to improve performance, accessibility, and data management, while also changing how pa...

rthornton · 2025-09-09

The Block Content Editor is coming — shaped by the voices of educators every step of the way. This new editing experience, powered by AI, makes creating engaging, accessible course content simpler and more attainable than ever before.

ruthfoulkrod · 2025-09-09

We’re developing Co-Labs, our new interactive product roadmap experience – and we’re looking for engaged customers to join the pilot. If you’re excited to share meaningful feedback and influence what comes next, this is your chance to get early acces...

F_King · 2025-09-09

At Flinders University, our Instructure Product leadership team had the privilege of coming together with educators, administrators, and students from across APAC. The conversations were filled with creativity, commitment, and collaboration. They rem...

rthornton · 2025-08-27

Our commitment to preserving the learning experience remains unwavering. When we launched our latest NPS survey, our north star was clear: do not disrupt learning. We set broad-stroke parameters with care but received feedback that these parameters f...

AkosFarago · 2025-08-08

Learn about the new integration between Canvas Studio and YouTube’s Player for Education!

NikkiWhang · 2025-08-05

Last week approximately 2,000 Canvas LMS users traveled to beautiful Spokane, WA for our annual InstructureCon event. During the week, we were granted an opportunity to sit down with several of our K12 and Higher Education users for a Customer Discov...

eschiebel · 2025-07-21

Canvas users may now choose to use a dyslexia friendly font.

KataKeri · 2025-07-21

A cleaner, more accessible, and easier-to-use Files page launched in Canvas on July 19! With improved navigation, bulk file actions, better accessibility, and a modern design, managing course and user files just got simpler. Prefer the classic view? ...

Rachel-Bowman · 2025-07-10

In today’s crowded edtech landscape, integration quality matters. Educators and administrators are under pressure to deliver seamless digital learning experiences without compromising on usability, data privacy, or security. That’s why we’re proud to...

Amy_Haskell · 2025-07-08

Last week, we hosted a K-12 Assessment Product Discovery Session (CDS) in San Antonio, bringing together curriculum and assessment leaders from districts across the country. This in-person event provided a valuable opportunity for participants to eng...

MichaelLysaght · 2025-07-08

Today, I’ll update you on some major progress on one of these projects: the Global Identity Service. And offer details of what you can expect over the next 12-28 months.

JoaoSilveira · 2025-07-08

During a recent Customer Discovery Session in Budapest, educators from Europe and Africa shared powerful insights on collaboration, mobile teaching, accessibility, and more. Their voices are already influencing how we evolve Canvas to better sup...

JoaoSilveira · 2025-07-03

A long request is now available: Canvas New Quizzes support to localized numeric formatting, allowing institutions to configure decimal and thousand separators based on regional conventions.

sgergely · 2025-07-02

We’re excited to release the data access platform (DAP) command line interface (CLI) referred to as DAP CLI 2.0. For developers and data engineers that access data from Canvas Data, this is a major version update that introduces new functionality, i...

SamGarza1 · 2025-06-23

Now that Differentiation Tags is available in Feature Preview in production as of June 21, 2025 , you may be asking yourself: What’s the difference between Sections, Groups, and Differentiation Tags? How do I know when to use each one?

AlexisNast · 2025-06-23

Discover how the new Canvas Apps experience streamlines app discovery, management, and monitoring, saving administrators valuable time. This enhanced experience provides critical data for informed investment in tools educators and learners truly use,...

SamGarza1 · 2025-06-18

Discussion Checkpoints are now available in Group Discussions! As we conclude the Discussion Redesign initiative, we invite you to share your feedback in a brief survey.

SamGarza1 · 2025-06-11

We’re exploring ways to improve the Learning Mastery Gradebook (LMGB) in Canvas—and we’d love your input.

Canvas Deploy Notes (2025-11-05)