Community help

fortean · 2024-06-06

Hi, folks. It has been impossible to upload new badges into my backpack the last days. One of my badges expired as of June 1st, but I was sent a fresh one by the issuer. When trying to upload it, this is what I get (see below): There have been pr...

dmaughan · 2024-06-03

I know I can merge accounts, but can I merge issuers?

drg9246 · 2024-06-02

Hi,I finished my courses and I gor my awards.I shared to my Badgr back pack. However I couldn't see any badges. How can i get the badge? Does any had same problem with me?

BretPehrson · 2024-05-30

Using our organizations Admin account, I have tried opening student accounts to change their password but in the Update Login menu, there are no password or confirm password options available.I tried to do a password update using the API but I am get...

williare2 · 2024-05-28

I have seen a gamified UDL approach to art lessons for upper elementary kids that was implemented in Google slides. Can I recreate something similar in our Canvas lms? lessons presented to students including background material. Canvas can do that....

carlosdelgado91 · 2024-05-22

The client key, shared secret, and configuration URL required to integrate Canvas badges (free) into Canvas are missing. When creating an account and reviewing, the information needed to integrate is not available. I already checked in another accoun...

asparkman3 · 2024-05-22

We have a badge program for faculty. I issued badges in spring 2023 and again in fall 2023 with no issues. I am trying to award spring 2024 badges, but nobody is receiving the email. I don't see anywhere that I can contact anyone for support to find ...

KevinDonnelly · 2024-05-21

Hello everyone!My name is Kevin and I am looking to get some more experience and competency on Canvas. Are there any self paced or in person PD sessions available that I can sign up for? Thanks, Kevin DonnellyCoach DPaseo Academy of fine and perform...

DeletedUser · 2024-05-15

I am leaving the district where the email address associated with badges is used. I tried to add my personal email as an additional email address, but I continue to get an error message.

KeynaWintjen · 2024-05-13

I have successfully integrated app into Canvas as "Badges" now appears in Canvas navigation. I believe I have successfully assigned formerly created badges to Canvas modules, but when I click on "Claim my badge," I get this message: "No completion ba...

ShellyKotynek · 2024-04-25

I am getting this error when I build badges. It only happens on occasion and I can't figure out why. I have gone back to double-check that all the integration pieces are in place. I can't find the issue. You can see from the screenshot that the assig...

Bahadir7706 · 2024-04-20

In my badgr account, my badge is awarded to my email, which does not look good. I want it to be awarded to my name. Could you please help me with that? Instead of: Awarded to myemail@gmail.comI want: Awarded to My full name

StevenPP · 2024-04-16

Hiya,We noticed yesterday around 10:30 UTC that all Badgr URL's appear to have stopped offering TLS 1.2 and now only offer TLS 1.3 (https://testtls.com/eu.badgr.com/443). Some host systems do not support TLS 1.2 or require workarounds. This has cause...

CaitieBarnettCU · 2024-04-15

The footer of the Credentials platform, as viewed through directly logging into the platform or through accessing it via an external tool link in a Canvas classroom, includes the following line of text, "Provided by [institution]" where [institution]...

ThomasAMercer · 2024-04-11

One of the Issuers in our group issued a Badge to a student. The email went out. The student clicked on the link in the email and got an "Uknown Error" page on our BADGR website. The Badge also does not show in their CANVAS backpack. Other studen...

HORACIO_RENE · 2024-04-09

The cosumer key, shared secret and config URL need to integrate Canvas Badges in to Canvas is missing, I've tried with another account, a different browser and even a differente computer and I still have the same problem. I will thank any help with t...

mjm8486 · 2024-04-02

It looks like my organization is listed as a Personal Issuer, not an Organization. How can I change this to follow the steps on how to 'Edit Organization> Notification Settings'? I am running into issues when I try to use the bulk award function. Th...

vsenior-cvc · 2024-03-29

I am a Canvas and Credentials system admin who recently took over from another admin. I am auditing permissions in both systems and noticed the Credentials are showing 53 editor members - many are facilitators in classes that we award badges - some ...

Ana-MariaRalea · 2024-03-25

Hi! Although my score seem to be above 70%, I cannot see or download the certificate.

kbarclay · 2024-03-22

I'm getting an error when i created some new pathways referencing the first step in the pathway. The error reads: Step not completable: Add children or requirements to this step to allow it to be completed. Since it's the very first step, I don't kno...

mjohnson89 · 2024-03-15

I changed the Issuer primary email and since then, when I award a badge, emails are not being sent to awardees. How can I fix this?

mjm8486 · 2024-03-12

I am trying to bulk award one of my badges but I do not see the 'Notify Recipient by email' check box. How can I email the recipients their badge?

ProfessorBeyrer · 2024-03-09

TL;DR: I want to transfer a badge (and its list of awardees) from one issuer to another We have a Credentials license and are expanding how we use badges. We have an issuer that has been awarding badges for professional development, and we piloted ad...

AliciaSwackhame · 2024-03-06

Good Afternoon, As a college, we have started using Canvas Credentials. We began using credential this past Fall. As a college, we adopted a new email domain that we transitioned everyone to at the start of 2024. Everyone's default email in Canvas is...

leo_satara · 2024-03-05

Is there way to change login account to Canvas Badges, or add additional account like personal E-mail in case you do not work for Organization that issued original E-mail you are using to sign in to Canvas Badges?

MelissaDaigle-B · 2024-03-04

How do I prevent duplicate badges in a Pathway? I found an article from 2022, but it doesn't match what I see. I'm working on a Pathway where learners could complete a prerequisite step more than once, but we only want them to receive one badge for t...

jlhummel · 2024-02-29

I'm experimenting with Canvas Badges in a testing course and I'm having trouble with the trigger type. I'm able to follow this guide. https://community.canvaslms.com/t5/Canvas-Badges/How-do-I-set-completion-requirements-for-Canvas-Credentials/ta-p/...

AsifAnsari · 2024-02-27

Hi Team,We want to create two types of badges: One which we want to share the badge for inspirational purpose (internally), the student should not be able to share the badge in any external platform. In this badge, the student can't see the "Print C...

mahadev · 2024-02-27

I upgraded to premium using my G-mail "old@gmail.com" . Now, I want to switch to the G-mail "new@gmail.com" to maintain my subscription without interruption. From now on, I'll use "new@gmail.com" for Canvas access, and make sure "old@gmail.com" no l...

Rrez · 2024-02-23

Hi, I am exploring issuing Canvas Badges from within a Canvas course. I would like a badge to be issued after multiple criteria have been met, in different parts of the course journey. Currently I only have the option to associate a badge with a modu...

DoraJekkel · 2025-11-13

Instructors often need to see everything, but change nothing. Now they can. The new View-Only Role in the Parchment Digital Badges LTI integration gives instructors visibility without control.

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

DoraJekkel · 2025-10-06

As earlier we shared our announcement about the upcoming rebrand of Canvas Credentials to Parchment Award Digital Badges. That blogpost outlined the vision for unifying credentialing under the Parchment Award family and the production go-live date of...

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

matekiss · 2025-08-25

When learners view a badge, they now see the Canvas Catalog course that awards it, making the path from interest to action easier than ever.

DoraJekkel · 2025-08-22

Discover your institution’s complete skills story, in one place, so you can design better badges faster, show their value and prove they matter.

DoraJekkel · 2025-08-14

Manually setting up LTI tools can be slow and error-prone, especially when it involves copying keys and exchanging configuration files. That’s why we’re excited to announce that Dynamic Registration for LTI 1.3 is coming soon to Canvas Credentials (s...

DoraJekkel · 2025-07-15

A big leap forward for Canvas Credentials Pathways: Issuers can now define Manual Experiences as step requirements - empowering you to recognize learning that happens outside the screen. Leadership seminars, fieldwork, hackathons - real-world learnin...

DoraJekkel · 2025-07-14

We’re upgrading our AWS Aurora MySQL engine to improve system performance, reliability, and long-term compatibility. This post outlines what you need to know ahead of time.

DoraJekkel · 2025-06-04

We’re refining the badge creation and edit flow to reduce friction, fix minor issues, and align more closely with other Instructure products—making it easier for you to create meaningful badges with clarity and confidence. Here’s what to expect.

DoraJekkel · 2025-05-07

When faced with 30+ achievement types to choose from, most users… chose none. Achievement types in the open badges standard were designed to help credentialing feel more meaningful and precise—but they ended up overwhelming people instead. Now, that ...

DoraJekkel · 2025-04-30

The Canvas Credentials LTI 1.3 upgrade is coming soon—starting May 12. We’re taking extra care to ensure a smooth, gradual transition so institutions are supported every step of the way.

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...