Community Help

karen_bowden · 2024-02-08

UPDATE 2/14/2024: I had my first user try to take the program from enroll in the catalog. The button at the end of each course does not work. I had to walk the user through how to find the Begin Course button in their Student Dashboard in the catalog...

kmarengo · 2024-01-25

With an existing self-register, self-paced course can you add a section of a large cohort to an existing course. If so is there a guide on how to set this up, and do you need to provide a private code for registrations?

GeorgeFalls · 2024-01-18

DemetrisGarriso · 2024-01-10

Hello,I am having issues with my Courses not displaying in my Canvas Account. I checked my web browser etc. which is up to date. It's error is on one computer that I use. I am needing to use this (chromebook) for school. Wanted to know if anyone has ...

JennyJacoby · 2024-01-10

I am trying to create a Google Tag Manager GA4 Event for conversion tracking when someone enrolls through out Canvas Catalog. I already have our Canvas Catalog connected to our Google Analytics, however it isn't connected to our tag manager which is...

riosd · 2024-01-05

Good morning! Whenever we get a request to add someone as a new subcatalog admin, we require that they first complete a training course which I manually add them to. This course has been in place since before I started in this position (since August...

JamesPaschal · 2023-12-22

How may I modify the calendar of my courses to have a different start and end date? I'd like to modify it since I only plane to start the course a couple months later and want to finish it a few early, however I can't utilize the calendar properly to...

EllaEpshteyn1 · 2023-12-13

A few days ago, I decided to replace content in one of the courses with a more up-to-date course export. So, I reset the course, imported content and everything was fine. I had no idea that Canvas would essentially delete the old course and replace i...

dacarter · 2023-12-06

In Catalog, I haven't seen the ability to create a date/time-based pricing structure, specifically, early-bird pricing. Is there any plan to add this as a feature? I thought I would just create 2 listings for the same course with the different price...

Shibaox · 2023-12-04

I'm going crazy trying to figure out how to create a certificate for a Catalog course. I'd like to know how to create a custom certificate so I can personalize the certificate according to my institution's requirements. Does anyone know about a tool ...

mroach2 · 2023-11-28

Greetings! We are attempting to connect a sub-catalog in our Catalog instance to PayPal Payflow Link using Payflow's Hosted Checkout Pages. The integration continues to fail. After clicking the enroll button, the system attempts to redirect to the pa...

KellyMCDONALD1 · 2023-11-23

Identified yesterday (23/11/23) both admin and sub-catalogue admin roles cannot create new tags on course listings on Catalog.Error message "Tag creation is disabled for your account. Please contact your system administrator to request this permissio...

NikhilDeshpande · 2023-11-18

Hi,it will be a good idea to show the total number of members in canvas who have enrolled for the particular course with names and demographics, as this group can interact in the future and collaborate with each others idea and thoughts.also the modu...

MarkRash · 2023-11-08

I have a Canvas Catalog program consisting of three courses. The program listing is set to require completion within 365 days. I have a user who completed all the requirements within the 365 days except for a problematic SCORM module that I have sinc...

JenniferKelly1 · 2023-10-12

Scenario: We offer several 30-60 minute instructional videos. We'd like to offer discounts for bundling some of these offerings and have done some bundling through the course program feature in Catalog. Now we'd like to allow the participant to bundl...

MeganPahmier · 2023-10-10

Hi All, Our organization wants to use the PDF transcript to track course completions. However, if the learner is enrolled in a program it won't show progress until the whole program is complete. Is there a way to show finished courses that are part ...

B_Mitchell · 2023-10-03

Touchnet updated XML code causing errors in the Catalog payment gateway. The solution provided by Instructure was a $70k custom integration project to implement the changes. Is anyone else having this issue and/or found a solution that wouldn't cost ...

karen_bowden · 2023-10-03

If I add a course to a program after people have already enrolled in it, are they notified and/or are they automatically also enrolled in the course that was just added to a program? I’m about to start a program that we will add courses to over the n...

KrystleSmith · 2023-09-23

Hello!I am required to use the GoReact App for a course where we are supposed to record sessions and then save them to a flash drive. We were told that GoReact was a free program that we could use as as student. How do I access it as a student?Than...

katiejones2 · 2023-09-22

I completed one of the ECCAT courses. I'm trying to enroll for a 2nd class, and the only courses that are showing for me are self paced. Am I looking in the wrong area, or is this how it's supposed to be now?

KimChu58 · 2023-09-01

This is one of the most confusing platform for teaching. I tried resetting my password twice https://cteteach.instructure.com/login/canvasWaited for over an hour, still have not receive and email to reset it. Is this reset request going to Canvas or ...

Mrs-Robinson · 2023-08-08

My organization is really struggling with the limitations of coupon codes and having them end up on Honey or other coupon sites. Is there any talk of adding coupons that are 1 time use rather than just once per user?

sbarry2 · 2023-07-27

A recent change to Catalog has made our menu text change to almost the same background color as our banner. This makes it hard to see, but when you hover your mouse over where you know the menu should be, you can see the links. Does anyone know which...

JenniferJWhite · 2023-07-24

Hello, Everyone, I hope the summer has been good and productive for you. Our next Catalog Users' Group meeting is coming up fast, and will be on Friday, 4 August 2023 at our usual time of 2:00 PM ET. Please add any items that you would like to dis...

IbrahimBursa · 2023-07-19

Is anyone struggling with coupon code not working? I can see my course is listed but the coupon code is not working and I am notified it expired

makraft · 2023-07-18

In old analyticsIt old analytics, it was easy to look up the data in user defined fields for a learner, but now it is unnecessarily difficult. Catalog used to display all the user defined fields and their values in a single column. It was a bit ugly...

makraft · 2023-06-29

I received a workflow complaint about New Catalog Analytics from one of our Catalog admins. Is anyone else experiencing this or is this an opportunity for us to work with the user to smooth over the rough edges? Existing process (for me): 1) Click on...

atenciomike · 2023-06-16

I want to sell my courses on Catalog instead of Udemy and other places. I teach for a middle school and know how to use the software so it's natural for me to want to use it for my private training courses too. The problem is I can't reach anyone in ...

Cdee1 · 2023-06-14

How do I access Canvas Catalog as an admin of Canvas paid version?

DonaTaylor · 2023-06-06

matekiss · 2024-11-20

Discover how our latest enhancements streamline the checkout experience and give institutions greater control over listings presentation. Explore these user-focused updates now in beta, with production launch next week!

matekiss · 2024-11-05

Explore the upgraded Canvas Catalog Category Menu, now in Beta! Enjoy a sleek new design, faster load times, intuitive pagination, and enhanced deletion safeguards. Dive in and share your feedback!

matekiss · 2024-10-21

The redesigned Catalog Info Page and Salesforce Integration are now live! Explore new features like flexible enroll settings, LinkedIn Insight integration, and automated syncing to improve your Catalog experience.

matekiss · 2024-10-01

Explore our newly redesigned Catalog info page in Beta! Share feedback by October 20st to help us refine features like enroll settings, tracking, SEO, and more. Take the survey today!

matekiss · 2024-09-25

We’re redesigning the Catalog Detailed Listing Page, and we want your feedback! Explore our design options and share your thoughts on usability, layout, and customization. Your input will help shape the final version—submit your feedback by October 2...

matekiss · 2024-09-17

Exciting updates are coming to Canvas Catalog in H2 2024, driven by your feedback! We’re enhancing accessibility, improving section management, and rolling out integrations with Power BI and Canvas Credentials. Are you interested in the roadmap for C...

matekiss · 2024-09-09

Curious about how the Catalog team is evolving our development process? We're shifting to a more agile, feedback-driven approach with smaller, iterative releases that bring value faster and adapt to your needs. Join us as we explore this exciting new...

matekiss · 2024-09-06

You asked, and we listened! The highly requested PowerBI integration is officially on the 2024 roadmap for Catalog. Soon, you’ll have the power to transform raw data into actionable insights with dynamic visualizations, custom dashboards, and predict...

matekiss · 2024-09-04

Since the release of our Catalog update, I've received several questions about the new section sync improvement. Given the interest, I thought it would be helpful to provide a comprehensive overview of this development, its benefits, and a real-life ...

matekiss · 2024-08-12

Are you ready to make your voice heard? We’re looking to add new integrations to Instructure’s Catalog, and we want your input on which tools would make the biggest impact for your institution. Whether it's CRM, accounting, analytics, or marketing, t...

matekiss · 2024-08-06

We're excited to unveil the Beta version of our revamped Promotions page in Catalog, packed with new features designed to make your experience smoother and more efficient. From a powerful search bar to quick action buttons, discover all the enhanceme...

matekiss · 2024-07-26

We're gearing up for an exciting new feature: Salesforce Integration with Catalog! Be among the first to test and shape this groundbreaking enhancement. Interested? Stay tuned for more details on how to join our Beta testing team!

matekiss · 2024-07-22

Are you ready to shape the future of the Canvas Catalog? As one of our valued users, your feedback is crucial in helping us refine and improve the Category menu. We've heard your concerns about the current version, and our dedicated team has develope...

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

matekiss · 2024-07-16

 Meet Máté, the newest addition to our Instructure team!  With a rich background in hospitality IT and a passion for creating products people love, Máté brings a fresh perspective as the new Product Manager of Catalog. From lecturing at Corvinus Un...

KataKeri · 2024-06-21

Important accessibility fixes are coming to Canvas Catalog on June 25th. Changes to the HTML structure may affect your customizations. Check your beta instances now to ensure everything works smoothly before the production release on July 22nd!

KataKeri · 2024-06-05

We’ve listened to your feedback and are enhancing our communication to keep you better informed about updates and news.

KataKeri · 2024-06-03

We will be upgrading to the latest versions of jQuery and jQuery UI. If your institution uses custom JS/CSS, we recommend checking your beta instances.

KataKeri · 2024-05-07

A security update will be released to production on June 3rd to enhance the security of your Catalog account. UPDATE: TLS 1.2 will be supported. Some weak ciphers will be removed but support for TLS 1.2 will continue.

KataKeri · 2024-04-22

Our latest enhancements to User Defined Fields (UDFs) are here to ease the way you manage and collect relevant student data. Dive into the details and get ready to shape the future of UDFs with your feedback.

KataKeri · 2024-02-28

The Catalog Storefront Theme Editor is now in beta, allowing admins to customize the storefront without coding. Root admins can grant subcatalog admins access to the Theme Editor. Admins can toggle between Theme Editor and custom JS/CSS. Current feat...

KataKeri · 2024-02-13

We listened carefully and we've heard you - Catalog Analytics Charts are now back!

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

KataKeri · 2023-12-18

Dive into our 2023 feature rewind—packed with game-changing updates, user-centric enhancements, and pivotal milestones. Stay tuned for a journey through our standout achievements!

KataKeri · 2023-12-04

Heads-up: Catalog's release schedule is changed this week.

KataKeri · 2023-11-21

Dear Catalog users, Your input is crucial! At Instructure, we're dedicated to enhancing your experience by tailoring our services to your needs. Take a moment to fill out our quick survey and let us know about your institution's 3rd party integration...

KataKeri · 2023-10-31

Shape Our Future Together!  Take our Catalog/Canvas Course Flow User Experience Survey and make your voice heard. Your insights can lead to an even better cross-product experience. Your feedback matters!

jmitchell3 · 2023-10-02

Read about the three updates to the Instructure Roadmap and get more details from our Catalog and Studio teams.

Edina_Tipter · 2023-10-02

Great news for Catalog users (and future Catalog users) : I am happy to announce that as per our commitments, Catalog data is available, labeled as BETA, via the CD2 API and CLI. Isn’t it great? 珞

KataKeri · 2023-09-29

Besides our committed roadmap items for Q3 the Catalog team worked on some additional features which are now available in production. The Q3 roadmap for Catalog was just the beginning–we added even more additional features and they are available now....

Catalog Release Notes (2024-11-18)

In this Catalog release (November 18), the Canvas Catalog Category Menu is updated to provide users with a sleek new design and multiple enhancements for smoother and more intuitive category management. Canvas Catalog is an all-in-one learning solut...

Published: 10-28-2024

In this Catalog release (November 4), the Disable Drop Course/Program option allows admins to disable the ability for students to drop courses or programs. Also, when an admin updates the enrollment end date for a specific course section, only that ...

Published: 10-01-2024

In this Catalog release (October 21), a LinkedIn Insight integration is available. Google Tag Manager is supported. Additionally, the Catalog Info page is redesigned for improved usability and aesthetics. And, the Storefront setting is moved to its ...

Published: 08-21-2024

In this Catalog release (August 21), when the start or end date for a listing section is updated in Canvas, the updates are automatically reflected in Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as...

Published: 08-14-2024

In this Catalog release (August 26), during checkout, a pop-up message informs users that all sales of bulk seats are final and that unused seats cannot be refunded or transferred. Additionally, the Catalog Promotions page is updated to equip admins...

Published: 07-12-2024

In this Catalog release (July 22), accessibility-related bug fixes to Canvas Catalog are available. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning ...

Published: 06-25-2024

In this Catalog release (July 1), during enrollment and registration, the first and last name fields are separate. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gatewa...

Published: 05-28-2024

In this Catalog release (June 10), admins can enable the collection of user-defined fields at the enrollment level. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gatewa...

Published: 04-09-2024

In this Catalog release (April 22), the User Defined Fields tab is updated to provide Catalog admins with additional features. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, pa...

Published: 04-02-2024

In this Catalog release (April 15), the new User Defined Fields tab is redesigned to provide Catalog admins with an improved experience. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration s...

Published: 02-27-2024

In this Catalog release (March 25), admins can customize storefront brand colors, logos, and header images. Additionally, the My Courses link is changed back to open the Canvas Dashboard. Canvas Catalog is an all-in-one learning solution that integr...

Published: 02-20-2024

In this Catalog release (February 26), the Audit Log page allows root admins to view revenue changes made by admins and subcatalog admins. Additionally, the link to access Canvas from the user menu is renamed My Courses to provide better clarity. Ca...

Published: 02-02-2024

In this Catalog release (February 5), an improved revenue management experience is available for admins and subcatalog admins. Additionally, analytics charts display data for listings, enrollments, orders, and users. Canvas Catalog is an all-in-one ...

Published: 12-07-2023

In this Catalog release (January 8), the Tags page allows admins to view and manage tags directly through the admin console. Additionally, admins can associate a single listing with multiple catalogs. Also, Cross Listing and Tags permissions are add...

Published: 10-31-2023

In this Catalog release (November 20), the new Subcatalog Admins page is available to provide Catalog admins with an improved experience. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration ...

Published: 10-03-2023

In this Catalog release (October 10), search functionality is improved throughout Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform....

Published: 09-20-2023

In this Catalog release (September 25), admins can manage tags through the API. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. Learn more...

Published: 09-19-2023

In this Catalog release (September 18), admins can remove users through the API. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. Learn mor...

Published: 08-14-2023

In this Catalog release (August 21), Catalog supports SKU and detail codes for Transact/Cashnet transactions. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be ava...

Published: 07-17-2023

In this Catalog release (July 31), new Analytics API is available via the public gallery API with paging, filtering, and search capabilities. Catalog release notes indicate features and updates that are currently available in the Catalog beta enviro...

Published: 07-03-2023

In this Catalog release (July 3), the old versions of the Analytics tab and the Reports tab in Admin settings are officially deprecated. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration s...

Published: 06-26-2023

In this Catalog release (June 26), admins can enable or disable Shopping Cart per root catalog in Settings. Additionally, the Catalog listing card formatting is updated to enhance readability. And, Rapyd is a supported payment gateway for Catalog. C...

Published: 04-24-2023

In this Catalog release (May 2), Catalog Analytics is updated to equip users with improved filtering and search functionality, new report types, enhanced reports, and a more user-friendly export mechanism. Catalog release notes indicate features and...

Published: 04-11-2023

In this Catalog release (April 24), the Admin menu is updated to better support browser window minimizing. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be availa...

Published: 03-23-2023

In this Catalog release (March 14), enabling the Enable Self Registration option in the Catalog admin settings allows individuals without a Canvas account to create one directly through Catalog and enroll in Catalog listings. Catalog release note...

Published: 02-22-2023

In this Catalog release (March 6), Catalog is updated to version INSTUI 8. Note: Prior to this release, institutions who use custom JS/CSS should check their beta instances to verify any possible breaks. Catalog release notes indicate features a...

Published: 02-01-2023

In this Catalog release (January 30), the search functionality in Catalog is updated to help users find relevant content faster. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, p...

Published: 12-06-2022

In this Catalog release (December 13), users can pre-define opening and closing enrollment dates for listings. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be av...

Published: 11-29-2022

In this Catalog release (December 5), admins can enable/disable bulk purchase on a subcatalog level. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be available in...

Published: 11-21-2022

In this Catalog release (November 21), Xendit is a supported payment gateway for Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. ...

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