Community Help

mroach2 · 2023-11-28

Greetings! We are attempting to connect a sub-catalog in our Catalog instance to PayPal Payflow Link using Payflow's Hosted Checkout Pages. The integration continues to fail. After clicking the enroll button, the system attempts to redirect to the pa...

KellyMCDONALD1 · 2023-11-23

Identified yesterday (23/11/23) both admin and sub-catalogue admin roles cannot create new tags on course listings on Catalog.Error message "Tag creation is disabled for your account. Please contact your system administrator to request this permissio...

NikhilDeshpande · 2023-11-18

Hi,it will be a good idea to show the total number of members in canvas who have enrolled for the particular course with names and demographics, as this group can interact in the future and collaborate with each others idea and thoughts.also the modu...

MarkRash · 2023-11-08

I have a Canvas Catalog program consisting of three courses. The program listing is set to require completion within 365 days. I have a user who completed all the requirements within the 365 days except for a problematic SCORM module that I have sinc...

JenniferKelly1 · 2023-10-12

Scenario: We offer several 30-60 minute instructional videos. We'd like to offer discounts for bundling some of these offerings and have done some bundling through the course program feature in Catalog. Now we'd like to allow the participant to bundl...

MeganPahmier · 2023-10-10

Hi All, Our organization wants to use the PDF transcript to track course completions. However, if the learner is enrolled in a program it won't show progress until the whole program is complete. Is there a way to show finished courses that are part ...

B_Mitchell · 2023-10-03

Touchnet updated XML code causing errors in the Catalog payment gateway. The solution provided by Instructure was a $70k custom integration project to implement the changes. Is anyone else having this issue and/or found a solution that wouldn't cost ...

karen_bowden · 2023-10-03

If I add a course to a program after people have already enrolled in it, are they notified and/or are they automatically also enrolled in the course that was just added to a program? I’m about to start a program that we will add courses to over the n...

KrystleSmith · 2023-09-23

Hello!I am required to use the GoReact App for a course where we are supposed to record sessions and then save them to a flash drive. We were told that GoReact was a free program that we could use as as student. How do I access it as a student?Than...

katiejones2 · 2023-09-22

I completed one of the ECCAT courses. I'm trying to enroll for a 2nd class, and the only courses that are showing for me are self paced. Am I looking in the wrong area, or is this how it's supposed to be now?

KimChu58 · 2023-09-01

This is one of the most confusing platform for teaching. I tried resetting my password twice https://cteteach.instructure.com/login/canvasWaited for over an hour, still have not receive and email to reset it. Is this reset request going to Canvas or ...

Mrs-Robinson · 2023-08-08

My organization is really struggling with the limitations of coupon codes and having them end up on Honey or other coupon sites. Is there any talk of adding coupons that are 1 time use rather than just once per user?

sbarry2 · 2023-07-27

A recent change to Catalog has made our menu text change to almost the same background color as our banner. This makes it hard to see, but when you hover your mouse over where you know the menu should be, you can see the links. Does anyone know which...

JenniferJWhite · 2023-07-24

Hello, Everyone, I hope the summer has been good and productive for you. Our next Catalog Users' Group meeting is coming up fast, and will be on Friday, 4 August 2023 at our usual time of 2:00 PM ET. Please add any items that you would like to dis...

IbrahimBursa · 2023-07-19

Is anyone struggling with coupon code not working? I can see my course is listed but the coupon code is not working and I am notified it expired

makraft · 2023-07-18

In old analyticsIt old analytics, it was easy to look up the data in user defined fields for a learner, but now it is unnecessarily difficult. Catalog used to display all the user defined fields and their values in a single column. It was a bit ugly...

makraft · 2023-06-29

I received a workflow complaint about New Catalog Analytics from one of our Catalog admins. Is anyone else experiencing this or is this an opportunity for us to work with the user to smooth over the rough edges? Existing process (for me): 1) Click on...

atenciomike · 2023-06-16

I want to sell my courses on Catalog instead of Udemy and other places. I teach for a middle school and know how to use the software so it's natural for me to want to use it for my private training courses too. The problem is I can't reach anyone in ...

Cdee1 · 2023-06-14

How do I access Canvas Catalog as an admin of Canvas paid version?

DonaTaylor · 2023-06-06

laogata · 2023-05-31

I understand that upon module/assignment completion, a Catalog certificate is awarded. Is there a way to make the trigger be the score for that last submission to determine the certificate being awarded instead of an ungraded last submission?

katherinemsd · 2023-05-19

When trying to buy a course in Canvas you are required to create an account and log in. On the registration page there is a checkbox that says:I agree to the REPLACE ME policy. There is no link and no explanation of what this means. What is it? Is i...

L11ghtman · 2023-05-18

I'd like to add a link (either text or an image) to our Canvas Catalog banner to direct back to our org's website. By default I think the banner image (our org logo) in Catalog drives back to our Catalog domain main page, which makes sense, however s...

ShireenMoazen · 2023-05-15

I'm not sure how to view the time remaining to complete a course. The main dashboard does not show any expiry date. Any insight is appreciated. Thank you

dperry78 · 2023-05-04

Has anyone found a way to post the end date and time for a student's on-demand course?We can see it administratively within Canvas easily enough, but there is no capability baked into Canvas or Catalog for the student. Catalog will tell them how man...

sbarry2 · 2023-05-02

We recently launched a "Program" in Catalog for a client customer. We do not want anyone signing up for the course, just the client employees. We made the program, and the required courses, a link only that is shared with the client. However, we rece...

AMTaylor321 · 2023-04-27

We have a need to be able to cancel student progress and zero out their scores in a course. We have been attempting to delete (or conclude) the student's enrollment in the course, and then create a new enrollment. However, the new enrollment always c...

JanHebert · 2023-04-13

How do you open the student dashboard?

JenniferJWhite · 2023-03-28

Hello, Everyone,This is just a reminder that our next Catalog Users Group meeting will be on Friday, 7 April 2023 at 2:00 PM ET. Please add any items that you would like to discuss to the agenda: https://docs.google.com/document/d/1S0HCT3ifa1ligWnQR...

KatieSandham · 2023-02-21

Hi everyone! We currently have Catalog integrated with Paypal for payments, and are looking at moving to Stripe in the coming months. Does anyone else use Stripe? It would be great to get some visuals as to how it looks, the steps the users need t...

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

matekiss · 2024-07-16

 Meet Máté, the newest addition to our Instructure team!  With a rich background in hospitality IT and a passion for creating products people love, Máté brings a fresh perspective as the new Product Manager of Catalog. From lecturing at Corvinus Un...

KataKeri · 2024-06-21

Important accessibility fixes are coming to Canvas Catalog on June 25th. Changes to the HTML structure may affect your customizations. Check your beta instances now to ensure everything works smoothly before the production release on July 22nd!

KataKeri · 2024-06-05

We’ve listened to your feedback and are enhancing our communication to keep you better informed about updates and news.

KataKeri · 2024-06-03

We will be upgrading to the latest versions of jQuery and jQuery UI. If your institution uses custom JS/CSS, we recommend checking your beta instances.

KataKeri · 2024-05-07

A security update will be released to production on June 3rd to enhance the security of your Catalog account. UPDATE: TLS 1.2 will be supported. Some weak ciphers will be removed but support for TLS 1.2 will continue.

KataKeri · 2024-04-22

Our latest enhancements to User Defined Fields (UDFs) are here to ease the way you manage and collect relevant student data. Dive into the details and get ready to shape the future of UDFs with your feedback.

KataKeri · 2024-02-28

The Catalog Storefront Theme Editor is now in beta, allowing admins to customize the storefront without coding. Root admins can grant subcatalog admins access to the Theme Editor. Admins can toggle between Theme Editor and custom JS/CSS. Current feat...

KataKeri · 2024-02-13

We listened carefully and we've heard you - Catalog Analytics Charts are now back!

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

KataKeri · 2023-12-18

Dive into our 2023 feature rewind—packed with game-changing updates, user-centric enhancements, and pivotal milestones. Stay tuned for a journey through our standout achievements!

KataKeri · 2023-12-04

Heads-up: Catalog's release schedule is changed this week.

KataKeri · 2023-11-21

Dear Catalog users, Your input is crucial! At Instructure, we're dedicated to enhancing your experience by tailoring our services to your needs. Take a moment to fill out our quick survey and let us know about your institution's 3rd party integration...

KataKeri · 2023-10-31

Shape Our Future Together!  Take our Catalog/Canvas Course Flow User Experience Survey and make your voice heard. Your insights can lead to an even better cross-product experience. Your feedback matters!

jmitchell3 · 2023-10-02

Read about the three updates to the Instructure Roadmap and get more details from our Catalog and Studio teams.

Edina_Tipter · 2023-10-02

Great news for Catalog users (and future Catalog users) : I am happy to announce that as per our commitments, Catalog data is available, labeled as BETA, via the CD2 API and CLI. Isn’t it great? 珞

KataKeri · 2023-09-29

Besides our committed roadmap items for Q3 the Catalog team worked on some additional features which are now available in production. The Q3 roadmap for Catalog was just the beginning–we added even more additional features and they are available now....

jsailor · 2023-08-18

Feedback from our users plays a critical role in the development of our Canvas Products.

KataKeri · 2023-07-19

Due to scheduled maintenance, Canvas Catalog will be unavailable for short periods of time in August 2023. Here are the details:

KataKeri · 2023-05-02

The day has finally come: The new and improved Catalog Analytics is now available in production

jmitchell3 · 2023-04-05

The April updates to the Instructure Roadmap are now live. Get an overview of the adjustments, then dive into linked articles for more information.

KataKeri · 2023-04-04

There are some changes in Catalog Analytics Improvement's release dates and scope. See below.

KataKeri · 2023-01-30

We're changing our 3 week cadence to 1 week - starting from February 6th, 2023.

KataKeri · 2023-01-09

Important update on Authorize.net migration

KataKeri · 2022-08-12

In this and the following quarters (Q3 and Q4 in 2022 and continuing in 2023) the Catalog team will be working on improving Catalog Analytics. Let me break it down to you in detail what this means.

KataKeri · 2022-07-21

Since I’m over my first month here, at Instructure, I guess it’s time to write my official introduction. So, hi everyone, my name is Kata, and I’m a Product Manager for Catalog and Commons.

zsgoreczky · 2022-03-02

Next Catalog improvement: Bulk Purchases and Enrollments The Catalog Team spent the beginning of the year tweaking and fine-tuning the Shopping Cart and improving receipts. The team has also started building a new feature: Bulk Purchases and Enroll...

zsgoreczky · 2021-11-09

We all know that data matters. Over the last few years there has been an increasing demand for easily accessible, accurate, actionable data in all educational products. Catalog is not an exception, and we would like to make sure that the reporting an...

zsgoreczky · 2021-10-19

As I have mentioned in my previous post, the engineering team is working on adding a shopping cart to Catalog. We have broken down this improvement into 3 different phases, and we will roll them out to Catalog Beta in 3 different steps.

zsgoreczky · 2021-09-01

You are probably wondering what the Catalog team has been working on recently and what other developments we are planning until the end of 2021.

Catalog Release Notes (2024-07-22)

In this Catalog release (July 22), accessibility-related bug fixes to Canvas Catalog are available. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning ...

Published: 06-25-2024

In this Catalog release (July 1), during enrollment and registration, the first and last name fields are separate. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gatewa...

Published: 05-28-2024

In this Catalog release (June 10), admins can enable the collection of user-defined fields at the enrollment level. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gatewa...

Published: 04-09-2024

In this Catalog release (April 22), the User Defined Fields tab is updated to provide Catalog admins with additional features. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, pa...

Published: 04-02-2024

In this Catalog release (April 15), the new User Defined Fields tab is redesigned to provide Catalog admins with an improved experience. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration s...

Published: 02-27-2024

In this Catalog release (March 25), admins can customize storefront brand colors, logos, and header images. Additionally, the My Courses link is changed back to open the Canvas Dashboard. Canvas Catalog is an all-in-one learning solution that integr...

Published: 02-20-2024

In this Catalog release (February 26), the Audit Log page allows root admins to view revenue changes made by admins and subcatalog admins. Additionally, the link to access Canvas from the user menu is renamed My Courses to provide better clarity. Ca...

Published: 02-02-2024

In this Catalog release (February 5), an improved revenue management experience is available for admins and subcatalog admins. Additionally, analytics charts display data for listings, enrollments, orders, and users. Canvas Catalog is an all-in-one ...

Published: 12-07-2023

In this Catalog release (January 8), the Tags page allows admins to view and manage tags directly through the admin console. Additionally, admins can associate a single listing with multiple catalogs. Also, Cross Listing and Tags permissions are add...

Published: 10-31-2023

In this Catalog release (November 20), the new Subcatalog Admins page is available to provide Catalog admins with an improved experience. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration ...

Published: 10-03-2023

In this Catalog release (October 10), search functionality is improved throughout Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform....

Published: 09-20-2023

In this Catalog release (September 25), admins can manage tags through the API. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. Learn more...

Published: 09-19-2023

In this Catalog release (September 18), admins can remove users through the API. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. Learn mor...

Published: 08-14-2023

In this Catalog release (August 21), Catalog supports SKU and detail codes for Transact/Cashnet transactions. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be ava...

Published: 07-17-2023

In this Catalog release (July 31), new Analytics API is available via the public gallery API with paging, filtering, and search capabilities. Catalog release notes indicate features and updates that are currently available in the Catalog beta enviro...

Published: 07-03-2023

In this Catalog release (July 3), the old versions of the Analytics tab and the Reports tab in Admin settings are officially deprecated. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration s...

Published: 06-26-2023

In this Catalog release (June 26), admins can enable or disable Shopping Cart per root catalog in Settings. Additionally, the Catalog listing card formatting is updated to enhance readability. And, Rapyd is a supported payment gateway for Catalog. C...

Published: 04-24-2023

In this Catalog release (May 2), Catalog Analytics is updated to equip users with improved filtering and search functionality, new report types, enhanced reports, and a more user-friendly export mechanism. Catalog release notes indicate features and...

Published: 04-11-2023

In this Catalog release (April 24), the Admin menu is updated to better support browser window minimizing. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be availa...

Published: 03-23-2023

In this Catalog release (March 14), enabling the Enable Self Registration option in the Catalog admin settings allows individuals without a Canvas account to create one directly through Catalog and enroll in Catalog listings. Catalog release note...

Published: 02-22-2023

In this Catalog release (March 6), Catalog is updated to version INSTUI 8. Note: Prior to this release, institutions who use custom JS/CSS should check their beta instances to verify any possible breaks. Catalog release notes indicate features a...

Published: 02-01-2023

In this Catalog release (January 30), the search functionality in Catalog is updated to help users find relevant content faster. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, p...

Published: 12-06-2022

In this Catalog release (December 13), users can pre-define opening and closing enrollment dates for listings. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be av...

Published: 11-29-2022

In this Catalog release (December 5), admins can enable/disable bulk purchase on a subcatalog level. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be available in...

Published: 11-21-2022

In this Catalog release (November 21), Xendit is a supported payment gateway for Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. ...

Published: 09-26-2022

In this Catalog release (October 3), PayPal purchase receipts are itemized to provide users with details of what was purchased in Catalog. Catalog release notes indicate features and updates that are currently available in the Catalog beta environme...

Published: 09-19-2022

In this Catalog release (September 19), Google Analytics can be integrated with Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. L...

Published: 08-29-2022

In this Catalog release (September 5), in the Subcatalog Admins page, the list of subcatalog admin names can be sorted in alphabetical order. Additionally, the subcatalog drop-down menu displays in alphabetical order. Also, the default font is updat...

Published: 07-27-2022

In this Catalog release (August 8), admins can turn the Bulk Purchase and Enrollment option on or off for individual listings. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These up...

Published: 06-28-2022

In this Catalog release (July 4), users can use the Bulk Purchase and Enrollment feature to purchase multiple seats within one listing. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment....

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