Community Help

RobertCampbell1 · 2022-03-27

When I select a lesson in Canvas on my iPad , the lesson content shows in outline form and looks to be selectable fields. The fields are not selectable. When I access through Safari browser lesson content opens in a webpage just fine. It appears the ...

RochelleHolland · 2022-03-26

I have an "optional" assignment from the last term showing up in my Canvas mobile app that will not go away. The app has it listed on the "To Do" list and I am unable to remove it. I have contacted the ASU help desk, they said they have no authority ...

RaquelRod · 2022-03-23

Is anyone else unable to log in to the Canvas app for Teachers? I can find the name of my college, press next and then nothing happens (blank screen). The app never redirects to the login for my college.

Donedelacruz · 2022-03-22

To whom this may concern, I am inquiring regards a pesky, minor issue I have regarding my use with Canvas Online! For the past two semesters, I have had a class that was previously taken still present itself on my current classrooms and semester. I u...

Ricardo661 · 2022-03-21

Students using the Student canvas on IOS are not able to access the self-correction exercises

martinlillo · 2022-03-17

Hi all! I have installed Canvas LMS on a cloudserver. I would like to access it from the Canvas App on my mobile phone, but the app won't find "my school". For some reason, there in no "QR for Mobile login" on my installation. Did I miss something ...

PaulaNuyda · 2022-03-11

Good day! I've been using my Canvas account for a long period of time and it seems like I am having a problem logging into my account for several times. Every time I enter my password into the website it always states that I have a wrong password eve...

TorreyTruong · 2022-03-04

Whenever I open canvas it is completely fine until i press the calendar icon. Nothing is responding, it is basically frozen. I tried reinstalling and restarting my iPad. I am using an iPad and using Canvas Student.

tina_busch · 2022-02-23

Students using an Android device are experiencing an error when trying to link out to a Microsoft Teams live event. This link is working fine for Student App users on iOS devices. It should link out to the Teams app. Instead it is trying to open with...

isabel_anievas · 2022-02-09

One of my students was asking me today why one of her classes has a lock symbol in the Canvas app dashboard even though the class is published and open. This is not one of my classes, so I have told the student to check with her instructor. But I a...

tina_christophe · 2022-02-09

How many courses am I able to view at one time in the Parent app for Android?

msalomon1 · 2022-02-09

Hello, Before Apple switched over to iOS 15, Speak Selection would work within the Canvas App on an iPad. Speak Selection still works everywhere else on the iPad, Voice Over is not having issues. I have tried toggling speak selection on and off and t...

tcooper1 · 2022-02-07

When using iOS version (any version that I have handy, from 15.3 to 14.7.1), iPad or iPhone, using Safari, Chrome, or the ClassLink app to browser, when I am in a discussion post and I want to reply using the camera to make a video, the video tool di...

YousraFakhro · 2022-02-02

For some reason my letter grade shows up as an F when I have a 97.35% in the class I am taking, I brought this up to my professor but she did not know why it was showing up like that. The F only shows on my canvas app but when I am using my computer ...

leturno · 2022-01-31

I am creating this to point you to a solution if you are having this issue. After adding our 'paid for' Zoom to Canvas and it was working in the Canvas Courses our Faculty and Students suddenly discovered that the menu links for Zoom were not working...

tmaat01 · 2022-01-28

I’ve used the canvas widget for two years now. This semester the assignments that have been graded lost correctly but my final course grade isn’t visible. Only on class shows and i’m taking two. I checked to see if the courses were favorited and they...

FarRod · 2022-01-26

Hi! This is a very minor issue, but I figured I would ask. My canvas app on my iphone recently changed the class "dashboard" view to be stacked rectangles (picture attached), rather than the squares where I could see every class at once. I'm not sure...

mdsifat · 2022-01-26

I am following the updated docs and still getting errors

DanijelJuric · 2022-01-25

The mobile app does not allow me to attach files to messages on my samsung devices.

amilliken248 · 2022-01-24

Hi, I redownloaded Canvas for the start of the semester, but my dashboard is set to list view for all of my classes. It used to be card view, which I liked because I was able to see all of my classes without scrolling. Some other forums said that you...

adrianaasalazar · 2022-01-23

When you use canvas in the browser you can change the dashboard from card view to list view. Which for me makes it easier to nagivate through canvas. REcently I got the canvas app but I can not find the option to change the dashboard from card view t...

_Jasper_ · 2022-01-23

When I want to open the mobile Canvas app I downloaded in the Play Store, I get redirected to the web version. Each time I have to fill in my credentials again. Can somebody help me to get the normal app version of Canvas for students

ChuckRumpf · 2022-01-21

Set up on Macbook but doesn't sync to mobile app for Calendar and To Do. Used QR code for login.

jen_anderson · 2022-01-20

Students have submitted PDF annotations using the iPad. Can they pick up where they left off and revise the same document with their saved work? OR once they submit do they not have a way to continue to edit it using PDF annotation via the Canvas st...

wdankeriv · 2022-01-17

I am struggling with clutter on my Grades Widget. The Widget does not automatically remove previous classes, so my Home Screen looks like Picture 1. Classes like Bio 101, Chem Lab I, Hebrew Bible, etc. are still there despite the classes being marked...

MikelisBickis · 2022-01-16

I notice that math formulas do not render properly on the Canvas app on iOS. Formulas that I constructed using MathJax show up as raw LaTeX when viewed on an iPad with the app. They look fine viewed with the Safari browser. Bizarrely, I did a te...

burgesco · 2022-01-12

How do I record a video response in a discussion in the mobile app?

MsSchulte · 2022-01-06

I'm a teacher. I embedded a microsoft form in a canvas assignment so students could complete the form on canvas. However on some students' mobile devices, the form doesn't show up on the assignment page. It does on others so I am at a loss. Have othe...

BonnieMerrill · 2022-01-03

Can one submit quizzes using the mobile app?

DuaneHiggins · 2021-12-29

Its happened before and i got sent a link and it worked properly again

JuditTarnoy · 2024-10-04

Canvas Parent App displays submission feedback and rubric

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-05-14

Everything’s green and the driveway is covered in sidewalk chalk and life is totally normal, so that means it’s time for a mobile update!

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

peytoncraighill · 2020-02-14

We’re at nine million monthly active users of the Canvas mobile apps, which is many millions more than when I last posted about Instructure’s approach to mobile. If you’re new to Canvas, or if you’re curious about how and why we do the things we do, ...

peytoncraighill · 2019-12-05

All about Canvas Parent 3.0 iOS Beta.

peytoncraighill · 2019-11-18

We’re waffling between snow and sunshine in Utah and my discolored pumpkins are shriveled and leaking, so that means it’s time for a fall update! Here’s what the mobile teams are working on.

peytoncraighill · 2019-07-26

Hope summer is going well for you! After the second-rainiest spring on record, the atmosphere over Utah burned away and now we're all walking around in climate-controlled space suits and eating sand. Here’s what the mobile teams are working on.

peytoncraighill · 2019-04-22

Here's some stuff that's worth writing home about!

peytoncraighill · 2018-10-22

It’s about time we published an update from the Canvas mobile teams, don’t you think?

peytoncraighill · 2018-07-30

If you're looking for printer-friendly how-to guides for parents who are self-registering for Canvas, here's what we've come up with.

peytoncraighill · 2018-07-19

Instructure's mobile strategy usually ends up outlined in a couple of InstructureCon presentations, but if you’re new to Canvas, or if you haven’t made it to InstructureCon, or if you just want to know more about our mobile strategy, here’s a brief s...

Published: 09-05-2024

In Canvas Student 7.8, the Inbox has new functionality and an updated user interface. Additionally, Ungraded Quizzes and Surveys display in the ToDo list. Canvas iOS app version updates are distributed in a phased rollout, which distributes the updat...

Published: 09-05-2024

In Canvas Parent 3.13, observers can view submission content and assignment feedback in the Assignment Details page. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic u...

Published: 09-05-2024

In Canvas Teacher 1.29, the Inbox has new functionality and an updated user interface. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The feature...

Published: 09-05-2024

In Canvas Parent 3.11, observers can view assignment submission content and feedback in the Assignment Details page. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feat...

Published: 08-06-2024

In Canvas Teacher 1.28, Irish and Hindi language localizations are added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. T...

Published: 08-06-2024

In Canvas Parent 3.12, Irish and Hindi language localizations are added. Additionally, the minimum supported iOS version is increased to iOS 16. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all u...

Published: 08-06-2024

In Canvas Student 7.7, Irish language localization is added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. In the Calendar...

Published: 07-15-2024

In Canvas Teacher 1.32, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 07-15-2024

In Canvas Student 7.5, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately b...

Published: 07-08-2024

In Canvas Student 7.6, Hindi language localization is added. On the Assignment Details and Grades pages, a Graded pill displays once the submission has been graded. When creating a new To Do item, the details page is redesigned. Offline Mode supports...

Published: 06-18-2024

In Canvas Teacher 1.31, the Calendar feature is available for instructors. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

Published: 06-11-2024

In Canvas Student 7.4, the calendar has color updates, the first day of the week syncs with web settings and students can add, edit and delete calendar events. Additionally, when inserting a link in the Rich Content Editor, the text field is no longe...

Published: 06-11-2024

In Canvas Teacher 1.27.0, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users...

Published: 06-11-2024

In Canvas Parent 3.11, embedded media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Additionally, updates have been made to the Calendar filter and interface. Canvas iOS app version updates are ...

Published: 06-11-2024

In Canvas Student 7.5.1, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. The calendar has various user interface updates. Additionally, Offline mode includes the availability of Announ...

Published: 05-17-2024

In Canvas Parent 3.10, in the User Menu, a Mastery Connect Link is available. Additionally, all submission types display the Missing tag and the Grades page interface page is updated. Canvas iOS app version updates are distributed in a phased rollout...

Published: 05-17-2024

In Canvas Student 7.4, the Missing tag displays for every type of assignment submission. In offline mode, images are accessible. Furthermore, the Canvas Student app has improved the display of large images. Canvas iOS app version updates are distribu...

Published: 05-17-2024

In Canvas Teacher 1.26, anonymous assignments submissions and anonymous ungraded survey submissions display as a numbered list of students. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users ...

Published: 05-13-2024

In Canvas Parent 3.10, the late submission deduction display is improved and the Course grade display is updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feature...

Published: 05-13-2024

In Canvas Student 7.3, attachments are available in Announcements and Discussions when using Offline Mode. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in th...

Published: 04-10-2024

In Canvas Student 7.3, anonymous discussions are supported, a Mastery Connect link is available in the User menu and large text is supported in Assignment Details. Canvas iOS app version updates are distributed in a phased rollout, which distributes ...

Published: 04-10-2024

In Canvas Teacher 1.25, anonymous discussions are supported and comments are hidden for students on discussions with availability dates. Additionally, teachers can bulk publish all modules and individual module items and a Mastery Connect link is ava...

Published: 03-26-2024

In Canvas Teacher 1.29, instructors can publish or unpublish modules and module items. Additionally, push notification options are updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all us...

Published: 03-19-2024

In Canvas Student 7.2, reminder notifications for assignments and quizzes are available and push notification categories are updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users ov...

Published: 03-14-2024

In Canvas Student 7.2, students can set assignments and quiz reminders. Additionally, on the Grades page students can view their total grade based on graded assignments only and the interface is updated. Canvas iOS app version updates are distributed...

Published: 02-09-2024

In Canvas Android 1.28, next and previous buttons are added to module items. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 02-05-2024

In Canvas Teacher iOS 1.24, Assignment Enhancements and Discussion and Announcement Redesign interfaces are supported. Additionally, instructors can rearrange course cards in the Dashboard. Canvas iOS app version updates are distributed in a phased r...

Published: 02-05-2024

In Canvas Student iOS 7.1, Assignment Enhancements and Discussion and Announcement Redesign interfaces are supported. Additionally, students can rearrange course cards in the Dashboard. Canvas iOS app version updates are distributed in a phased rollo...

Published: 01-31-2024

In Canvas Student 7.1, students can reorder course cards on the Dashboard. Additionally, the late penalty label color is updated in Assignment Details. Canvas Android app version updates are distributed in a phased rollout, which distributes the upda...

Published: 11-29-2023

In Canvas Teacher 1.27, Discussion and Announcement Redesign is supported. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

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