Community Help

cam47 · 2022-09-30

I have an assignment in which I use a rubric for scoring. A student showed me that when she views her submission on her iPhone, the rubric criterion is an outdated one that I used several semesters ago. When she uses a computer, she sees the criter...

IcedCoffeePlz · 2022-09-30

When I reply to messages from my students in the inbox via the app (iOS), the message gets cut off if it's on the longer side. Sometimes I'm explaining something and want to break it up into smaller chunks, but after a certain number of lines, I can'...

BronwynLewis · 2022-09-28

I am unable to log into the app on my iPad it just keeps coming up with unexpected error after I authenticate

TroyDavidson · 2022-09-28

I am getting triple notifications for everything in the canvas app. I am not getting multiple email notifications or alerts on the website, just on the iOS app and I am not sure why.I am also getting notifications for a mystery class. In the past it ...

darkwater4213 · 2022-09-27

The following is copied verbatim (save for a few grammatical corrections and removal of any potentially revealing information) from the (automated) email I got from Canvas Support explaining why they can't work with this for now, but I should post th...

NathanFeemster · 2022-09-22

I have a group from one of my classes showing up on my dashboard when I view the canvas app through my ios device. The group assignment is over and I would like to hide the group as I no longer need it. Is there anyway to do this? The edit Dashboard ...

sdaram · 2022-09-22

I'm not getting reply option to submit my self introduction in my mobile canvas app also in my laptop. tomorrow last date to submit it please help me in this process.thank you

BentonJohnson · 2022-09-22

How do I disable caching the calendar on the mobile app but continue to cache the login. Every day my calendar fails to start due to cache issues, and I need to reset the app to use the calendar. I'm tired of re-logging in every 10 minuites, just to ...

ToriC · 2022-09-20

I've got to know that profile pictures uploaded via web version will give you a blurry picture although the original photo is in high resolution within the suggested file size. Several on this forum suggested I use the mobile version instead, to get ...

cgilpin · 2022-09-20

Sorry if I've missed this in my research. If I (a teacher) set up appointment time slots in a course, how can students sign up for a time slot in the iOS mobile app? Thanks!

audra_agnelly · 2022-09-20

Is there support for the C4E Homeroom course for Canvas Parent App users? When logging in, the homeroom is listed as a regular course, and when opening homeroom it takes me to the grades screen and says No Assignments, which of course is true since t...

Brreamer · 2022-09-18

Hi, every time I press the calendar button on canvas the app freezes and I have to exit out of it. I’ve tried deleting the app and redownloading it and the button sometimes works the first time I open the app but then goes back to freezing next time ...

stacer66 · 2022-09-13

SpeedGrader is not showing me the usual annotation tools. It has zoom, full-screen, and rotate buttons, but there is no highlight, annotate, etc. Instead, it has a message that says "Download the mobile app to add comments or other annotations." I've...

CristinaSantama · 2022-09-13

I currently have a submission upload that is taking up 4.9 MB on my phone and my app is at 102.9 MB which takes up alot of storage on my phone. I have had canvas for 4 years at a different school and storage was never an issue. what can i do to fix i...

Esme_vang · 2022-09-13

Why can’t I delete or edit my post that I submitted in discussion on canvas app mobile

HoganVanSickle · 2022-09-12

When I log into the student app on my iPhone and try to watch one of the course videos, my only option is to open it with Safari. Also, when I try to sync the calendars, the only option is to use the Apple calendar. For simplicity, while combining al...

baophan1201 · 2022-09-11

Hi communityI am using Parent mobile app, but the app doesn't have enough functionSo I have to log in to the browser on my phone.Instead of showing our Canvas LMS, It turns on my Parent mobile appI have to use Canvas mostly on my phone. So is there a...

AdamFinney · 2022-09-09

We recently went to single sign on for our district, and now the mobile app is not working for parents. Is there a way we can edit the mobile app to eliminate automatic sign in and allow the parents/observers to manually log in with their credentials...

ErinBouchard · 2022-09-07

Two teachers have 1 course cross-listed. They would like to use the app to grade, but they cannot segregate by section. Is this possible? If so, how?

koperm1 · 2022-09-06

Our students and parents are seeing old courses when they use the mobile version/app, even though we have archived them at the school level. Is there a way to prevent this? If not, what guidance can we give our students and parents to make this mor...

MarcellaHerrera · 2022-09-05

How can you access comments easily on the canvas app on IOS?

PamelaSmith2 · 2022-09-04

I am unable to find groups in the mobile app version. Is this option not available on the mobile app version of Canvas?

Kitsune_ · 2022-09-04

I need help because I updated to the latest version of Canvas and now the IOS app is basically unusable. Everytime I try to switch to a different page, the entire thing freezes. I have uninstalled and reinstalled the app multiple times and there are ...

travislape · 2022-08-31

When our learners go to a page and it has an embedded video on it the video launches into full page mode right away. This becomes a problem as there are instructions they need to read before the video plays, but it launches full screen on our ipads. ...

T_M · 2022-08-29

Hello, my canvas mobile app has been giving me issues now that I’ve gotten a new phone (iPhone 11). It appears like it would if I were using a computer, making me log in every time and find my school unlike before. I also can’t receive notifications,...

KristinWright · 2022-08-29

It's been working fine up until an hour ago, now it doesn't work whatsoever. It's asks for my school, it shouldn't have to put that in, everything was set up, I have been working on it for a week already, even earlier this morning and now, I put in m...

Teacher1414 · 2022-08-28

Every time I get a notification on the Canvas mobile app, it sends me four duplicate notifications. I've tried turning them off and turning them on, redownloading the app, and nothing helps. It's getting so annoying!

cprado1 · 2022-08-28

How do I leave a group in Canvas as a student, or at least prevent it from showing up on my dashboard in the app? Groups from classes that I finished a year ago are still showing up and it is beginning to crowd my dashboard. I have looked it up and t...

dawnMakesstrong · 2022-08-26

BrendaWinslow · 2022-08-24

The Canvas Student App widget does not appear in the widget listing for me to select. My iPhone 12 Pro Max is on iOS version 15.6.1. I have removed the app & re-added it numerous times. It may be helpful to know that the widget was there & was active...

JuditTarnoy · 2024-12-10

Simplifying Learning: Improved Support for New Quizzes TLDR: Quizzes are key to learning, and we’ve made them easier to access and navigate in the Canvas Mobile apps. With improved support for New Quizzes, both learners and instructors can now enjoy ...

JuditTarnoy · 2024-10-23

We are looking for your help: Canvas Parent App notification is in our crosshair

JuditTarnoy · 2024-10-04

Canvas Parent App displays submission feedback and rubric

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-05-14

Everything’s green and the driveway is covered in sidewalk chalk and life is totally normal, so that means it’s time for a mobile update!

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

peytoncraighill · 2020-02-14

We’re at nine million monthly active users of the Canvas mobile apps, which is many millions more than when I last posted about Instructure’s approach to mobile. If you’re new to Canvas, or if you’re curious about how and why we do the things we do, ...

peytoncraighill · 2019-12-05

All about Canvas Parent 3.0 iOS Beta.

peytoncraighill · 2019-11-18

We’re waffling between snow and sunshine in Utah and my discolored pumpkins are shriveled and leaking, so that means it’s time for a fall update! Here’s what the mobile teams are working on.

peytoncraighill · 2019-07-26

Hope summer is going well for you! After the second-rainiest spring on record, the atmosphere over Utah burned away and now we're all walking around in climate-controlled space suits and eating sand. Here’s what the mobile teams are working on.

peytoncraighill · 2019-04-22

Here's some stuff that's worth writing home about!

peytoncraighill · 2018-10-22

It’s about time we published an update from the Canvas mobile teams, don’t you think?

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-12-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 12-11-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-06-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-13-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-07-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-05-2024

In Canvas Student 7.8, the Inbox has new functionality and an updated user interface. Additionally, Ungraded Quizzes and Surveys display in the ToDo list. Canvas iOS app version updates are distributed in a phased rollout, which distributes the updat...

Published: 09-05-2024

In Canvas Parent 3.13, observers can view submission content and assignment feedback in the Assignment Details page. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic u...

Published: 09-05-2024

In Canvas Teacher 1.29, the Inbox has new functionality and an updated user interface. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The feature...

Published: 09-05-2024

In Canvas Parent 3.11, observers can view assignment submission content and feedback in the Assignment Details page. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feat...

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