Before you log in, please make sure you have created an account.
You can create your account in LearnPlatform in three primary ways:
- Use your district's Single Sign-On (SSO) functionality with your unique URL. (e.g., http://[YourSubDomain].app.learnplatform.com/)
- Manually create log in credentials with the Create Account button.
- Admins only: Request to be manually added in the Administrator dashboard by another platform administrator.
Log In with Single Sign-On (SSO)
To authenticate users, many districts have set up the platform to use an outside identity provider, such as Google or Microsoft Active Directory. This portal is typically similar to the one you use for your district's email homepage.
To access your district's LearnPlatform page, enter your unique URL in the browser address field (e.g., http://[YourSubDomain].app.learnplatform.com/). Then, confirm that the displayed screen is the correct log in page (e.g., the Google sign-in page).
To log in to your account, enter the credentials you use for your district's identity provider.
Log In with Manual Credentials
If your district does not have single sign-on, a generic LearnPlatform log in screen displays.
Enter the email address [1] and password [2] you used when you signed up for your LearnPlatform account. Then, click the Log In button [3].
If your work email address is managed by Google, click the Log in with Google button [4].
Troubleshoot Log In Issues
If you encounter issues when logging into the platform, you can try the following troubleshooting steps to gain access.
Clear Cookies
Cookies are files created by sites you visit that contain Browse data. Sometimes, clearing the cache and cookies helps fix certain problems with websites such as loading or formatting issues.
If you are using Chrome, click the Preferences icon next to the website address [1]. Then, select the Cookies and site data option [2].
Click the Settings link [3].
Click the See all data and permissions link.
To filter cookies and data for LearnPlatform, you can use the Search field [1] or the Sort by drop-down menu [2]. Then, click the Delete displayed data button [3] or the Delete icon [4].
Refresh the page and attempt to log in again.
Confirm Email Address
If you were manually added to the platform as an admin, you will receive a verification email. You must access this email to log in to the platform.
If you can no longer locate your verification email, please email support@learnplatform.com to have it resent.
Reset Password
You can reset your password by clicking the Forgot Password link. Then follow the on-screen instructions.
Fix Single Sign-On (SSO) Issues
If you use SSO, make sure you are logged into the correct account in your browser. Click the User icon [1] and then confirm you are logged into the correct account [2].
Notes:
- Many browsers allow you to sign in as a specific user.
- If you have multiple user profiles Google Chrome, make sure you are not attempting to access or log in to the platform with a different email address or user account.
Check if SAML Certificate Expired
If multiple users in your district are unable to log in, your SAML certificate has likely expired. Please contact support@learnplatform.com. A support representative will disable SSO in your platform to allow you to cycle the certificate information in our system.
