Community Help

Shariyah12 · 2024-07-24

I have signed up on my mobile before signing up on my tablet now i can't just sign in. I would have to create a while new account. It's there away around this?

TCantrell72 · 2024-07-24

I had a badge attached to a course in Canvas and all of a sudden I am getting this error. I reached out to our team and our Canvas CSM and they said to contact you.

115591296999891 · 2024-07-22

Hello, I got a badge from Practera for internship completion on my university email. I have been trying to add the badge here using my LinkedIn profile as admin approval from uni is required for using that email which i can not get. So how do i move ...

AlekWO_auticon · 2024-07-18

I added an Alignment (additional info tab) to an external framework to my badge. When I create a badge, I can add an Alignment - it's saved and displayed on the badge page.However, when I open the badge for editing, the Alignment information is no lo...

FARZANARAHMAN4 · 2024-07-16

I have tried uploading a badge which have been created on Canva (external) to the Canvas Badges page but a error message appears. I also tried resizing the image but still have the same issue. The error message is 'Unknown Badge - Badge Import Failed...

MarinaLacy · 2024-07-11

I'm trying to add the Badgr app to a course, but the Consumer Key and Shared Secret fields on the Canvas Badges/Badgr page are blank.

jkruithof · 2024-07-02

Hi there! I'm an experienced badger (working in the field in the pre-Badgr days) and have quite a few badges from groups that no longer exist. I was wondering if there was a way to display these badges - despite them not having an URL that resolves. ...

ChastityGist · 2024-07-01

Hello, Can somebody please direct me to the section where we can take an 8hour course to earn a badge in skills please, I can't find it anywhere.

DennisMartinez1 · 2024-06-28

I am having trouble locating my micro credential badge, please help and thank you.

CamillaAvery · 2024-06-27

I attended the first look training session, but was not able to download the badge.

JelaniLindsey · 2024-06-25

I downloaded my badge, and I noticed that my last name is misspelled on it. How do I go about correcting the spelling of my last name on my badge?

CindyHang · 2024-06-11

Hi everyone, I am a staff member and owner of canvas badge.I read the guides and blogs on how to navigate reports for canvas badges and I can't seem to see anywhere where I can view/download analytics for my issuer and badge. My view of the data mana...

fortean · 2024-06-06

Hi, folks. It has been impossible to upload new badges into my backpack the last days. One of my badges expired as of June 1st, but I was sent a fresh one by the issuer. When trying to upload it, this is what I get (see below): There have been pr...

dmaughan · 2024-06-03

I know I can merge accounts, but can I merge issuers?

drg9246 · 2024-06-02

Hi,I finished my courses and I gor my awards.I shared to my Badgr back pack. However I couldn't see any badges. How can i get the badge? Does any had same problem with me?

BretPehrson · 2024-05-30

Using our organizations Admin account, I have tried opening student accounts to change their password but in the Update Login menu, there are no password or confirm password options available.I tried to do a password update using the API but I am get...

williare2 · 2024-05-28

I have seen a gamified UDL approach to art lessons for upper elementary kids that was implemented in Google slides. Can I recreate something similar in our Canvas lms? lessons presented to students including background material. Canvas can do that....

carlosdelgado91 · 2024-05-22

The client key, shared secret, and configuration URL required to integrate Canvas badges (free) into Canvas are missing. When creating an account and reviewing, the information needed to integrate is not available. I already checked in another accoun...

asparkman3 · 2024-05-22

We have a badge program for faculty. I issued badges in spring 2023 and again in fall 2023 with no issues. I am trying to award spring 2024 badges, but nobody is receiving the email. I don't see anywhere that I can contact anyone for support to find ...

KevinDonnelly · 2024-05-21

Hello everyone!My name is Kevin and I am looking to get some more experience and competency on Canvas. Are there any self paced or in person PD sessions available that I can sign up for? Thanks, Kevin DonnellyCoach DPaseo Academy of fine and perform...

DeletedUser · 2024-05-15

I am leaving the district where the email address associated with badges is used. I tried to add my personal email as an additional email address, but I continue to get an error message.

KeynaWintjen · 2024-05-13

I have successfully integrated app into Canvas as "Badges" now appears in Canvas navigation. I believe I have successfully assigned formerly created badges to Canvas modules, but when I click on "Claim my badge," I get this message: "No completion ba...

ShellyKotynek · 2024-04-25

I am getting this error when I build badges. It only happens on occasion and I can't figure out why. I have gone back to double-check that all the integration pieces are in place. I can't find the issue. You can see from the screenshot that the assig...

Bahadir7706 · 2024-04-20

In my badgr account, my badge is awarded to my email, which does not look good. I want it to be awarded to my name. Could you please help me with that? Instead of: Awarded to myemail@gmail.comI want: Awarded to My full name

StevenPP · 2024-04-16

Hiya,We noticed yesterday around 10:30 UTC that all Badgr URL's appear to have stopped offering TLS 1.2 and now only offer TLS 1.3 (https://testtls.com/eu.badgr.com/443). Some host systems do not support TLS 1.2 or require workarounds. This has cause...

CaitieBarnettCU · 2024-04-15

The footer of the Credentials platform, as viewed through directly logging into the platform or through accessing it via an external tool link in a Canvas classroom, includes the following line of text, "Provided by [institution]" where [institution]...

ThomasAMercer · 2024-04-11

One of the Issuers in our group issued a Badge to a student. The email went out. The student clicked on the link in the email and got an "Uknown Error" page on our BADGR website. The Badge also does not show in their CANVAS backpack. Other studen...

HORACIO_RENE · 2024-04-09

The cosumer key, shared secret and config URL need to integrate Canvas Badges in to Canvas is missing, I've tried with another account, a different browser and even a differente computer and I still have the same problem. I will thank any help with t...

mjm8486 · 2024-04-02

It looks like my organization is listed as a Personal Issuer, not an Organization. How can I change this to follow the steps on how to 'Edit Organization> Notification Settings'? I am running into issues when I try to use the bulk award function. Th...

vsenior-cvc · 2024-03-29

I am a Canvas and Credentials system admin who recently took over from another admin. I am auditing permissions in both systems and noticed the Credentials are showing 53 editor members - many are facilitators in classes that we award badges - some ...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

DoraJekkel · 2024-03-20

Get ready to simplify your issuer operations with our latest update! Learn how our Enhanced Staff Management APIs streamline staff management tasks within Canvas Credentials. Explore the new endpoints and discover how they can make your workflow more...

DoraJekkel · 2024-03-18

Get ready for a game-changing addition to Canvas Credentials LTI 1.3! Our upcoming Evidence Submission feature ensures transparency and authenticity in badge awarding, empowering educators and inspiring learners. Stay tuned for March 18th as we unvei...

DoraJekkel · 2024-03-12

Discover the latest game-changing update in Canvas Credentials! Our Notification Enhancements are here to revolutionize your notification experience. Gain full control over your notification settings, choose between email or in-app notifications, set...

DoraJekkel · 2024-03-06

Exciting news awaits! Discover the latest upgrades coming to Canvas Credentials that promise to revolutionize your notification experience. Stay tuned to explore streamlined settings, timely updates, enhanced customization, and more, ensuring an even...

DoraJekkel · 2024-03-04

Embark on a seamless transition as we bid farewell to the legacy Canvas Credentials LTI, making room for a more enhanced and cohesive user experience. Discover the strategic decisions driving this change and how it propels us toward an optimized cred...

DoraJekkel · 2024-02-29

Explore how Canvas Credentials is revolutionizing educational technology with the integration of Instructure’s new global navigation wrapper, creating a seamless and cohesive experience for educators and learners alike. Join us as we embark on a jour...

DoraJekkel · 2024-01-25

Dive into enhanced badge management with the new "Export Organization Badge List" feature in Canvas Credentials. This community-driven functionality, shaped by your requests, empowers administrators to effortlessly access and export crucial details a...

DoraJekkel · 2024-01-23

Discover Canvas Credentials' newest upgrade – the anticipated 'Delete Option' for badge classes. Regain command of your credentialing system with this user-friendly feature, enabling the effortless removal of unwanted badge classes and a streamlined ...

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

DoraJekkel · 2023-12-14

As we find ourselves at the close of another transformative year, we can't help but take a moment to reflect on the incredible journey we've shared. The Canvas Credentials community has been at the heart of every milestone and improvement, and as we ...

DoraJekkel · 2023-12-01

Unveil the future of Canvas Credentials!  Join us in overcoming accessibility challenges, as we work towards a seamless and inclusive user experience. Open the door to exciting updates and be part of the journey!

DoraJekkel · 2023-11-29

Discover the future of Canvas Credentials as we revolutionise our notification system to align seamlessly with your needs. Your voice matters—be the architect of change.

DoraJekkel · 2023-11-27

Canvas Credentials Community, the revolution begins on December 4th!  Unlock the power of seamless course management with our upcoming blueprint and course copy integrations. No more struggles—just pure efficiency awaits. Ready to transform your exp...

DoraJekkel · 2023-11-13

Exciting news alert! Credentials just got a boost – Group end dates can now stretch up to 6 years! But wait, there's more in the pipeline. Click to uncover the details and stay at the forefront of Credentials!

DoraJekkel · 2023-11-02

Hello, data enthusiasts! Have you ever felt like an analytics explorer lost in a sea of badge statuses and predefined date ranges? Fear not! At Canvas Credentials, we've been listening, learning, and enhancing our analytics views based on your valuab...

jsailor · 2023-08-18

Feedback from our users plays a critical role in the development of our Canvas Products.

Published: 11-21-2024

In this Canvas Badges/Credentials release (25 November), users can toggle their password visibility on or off when logging in or creating an account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general ques...

Published: 08-26-2024

In this Canvas Badges/Credentials release (26 August), Canvas Credentials is integrating Talent Neuron as the default taxonomy, enriching our product and incorporating market labor data. Subscribe to the Canvas Badges/Credentials release notes to be...

Published: 08-01-2024

In this Canvas Badges/Credentials release (5 August), the requirement to set a badge in a Pathway step is removed. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see ...

Published: 06-27-2024

In this Canvas Badges/Credentials release (1 July), users can access badges from the Backpack link in the Global Navigation, Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 06-06-2024

In this Canvas Badges/Credentials release (10 June), an Allow instructors to make pathway subscriptions option is available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 05-23-2024

In this Canvas Badges/Credentials release (28 May), admin and issuers can bulk award badges for multiple badges and various users using a single CSV file. Additionally, learners receive notifications for changes related to evidence submissions. Subs...

Published: 04-18-2024

In this Canvas Badges/Credentials release (23 April), an Issuers tab is added to the Credentials LTI Setup for issuer roles. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 03-21-2024

In this Canvas Badges/Credentials release (25 March), users can submit badge evidence, and administrators have the option to allow issuers to manage the visibility of the Learner Record menu. Additionally, the list of all badges in an organization is...

Published: 03-11-2024

In this Canvas Badges/Credentials release (11 March), notification enhancements are available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release N...

Published: 02-26-2024

In this Canvas Badges/Credentials release (28 February), the user interface has various design updates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas ...

Published: 02-19-2024

In this Canvas Badges/Credentials release (19 February), admins and issuers can customize group end dates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canv...

Published: 01-29-2024

In this Canvas Badges/Credentials release an Issuers tab is added to the Credentials LTI Setup. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 01-22-2024

In this Canvas Badges/Credentials release (22 January), issuers and administrators can delete badges. Additionally, admins can export a detailed badge list and the Who is Awarding Badges report CSV is redesigned. Subscribe to the Canvas Badges/Cred...

Published: 01-08-2024

In this Canvas Badges/Credentials release (8 January), the Singapore region is supported. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release Notes ...

Published: 12-11-2023

In this Canvas Badges/Credentials release (11 December), issuers and admin can archive badges. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 12-04-2023

In this Canvas Badges/Credentials release (4 December), Blueprint integrations and Course Copy are supported. Additionally, course roster updates sync to groups automatically. Subscribe to the Canvas Badges/Credentials release notes to be notified ...

Published: 11-13-2023

In this Canvas Badges/Credentials release (13 November), Group end dates are extended and phase 1 of a sync refactor is implemented. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to...

Published: 10-30-2023

In this Canvas Badges/Credentials release (30 October), a custom date range filter is available when filtering analytics. Additionally, a date restriction update is available when managing badges. Subscribe to the Canvas Badges/Credentials release...

Published: 09-25-2023

In this Canvas Badges/Credentials release (25 September), Analytics has enhancements at the Organization level, Issuer level and Badge level. Additionally, label text is updated on the subscription page. Subscribe to the Canvas Badges/Credentials r...

Published: 08-28-2023

In this Canvas Badges/Credentials release (28 August), by default, newly created custom certificates are disabled. Additionally, admins and Issuers can set a date to award badges upon completion of a course. Subscribe to the Canvas Badges/Credentia...

Published: 07-26-2023

In this Canvas Badges/Credentials release (26 July), admin and instructors can switch between automatic and manual awarding options when editing badges. Additionally Screen Reader users receive alerts when the live search fields update and can naviga...

Published: 07-03-2023

In this Canvas Badges/Credentials release (3 July), the issuing organization can be changed to a LinkedIn company URL and custom badge property items can be rearranged by dragging and dropping items into the desired placement. Additionally, multiple ...

Published: 05-26-2023

In this Canvas Badges/Credentials release (26 May), a multi-select input type is available for Custom Badge Properties. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release...

Published: 03-27-2023

In this Canvas Badges/Credentials release (13 March), in Account Settings, individual users can merge multiple existing accounts together on the same server. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For gen...

Published: 03-01-2023

In this Canvas Badges/Credentials release (17 February), users can delete their individual account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Rel...

Published: 01-05-2023

In this Canvas Badges/Credentials release (5 January), Canvas Badges and Canvas Credentials have been rebranded. Additionally, the LTI 1.3 navigation label has been updated to reflect rebranding in Canvas and Blackboard. All Resources Subscribe to...

Published: 07-12-2022

Canvas Badges/Credentials releases take place as determined by the product team and deploy new code to the production environment. Canvas Badges/Credentials Release Notes (2024-03-25) New Features LTI 1.3: Evidence SubmissionsGroups: Group-Level Lea...

Published: 07-12-2022

In this Canvas Credentials (Badgr) release (12 July), the Canvas Credentials (Badgr) LTI 1.3 update allows existing LTI installations to be upgraded to the newest version. Badge triggering occurs automatically once daily and users can associate a pat...

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