Community help

NELLENNEKOS · 2024-09-05

Hello, I just attended a live training at 5:30am to 6:30 am. However I checked my badge but i dont see it under BADGES. I wasn't able to do the survey at the end of the training because I had an emergency with my toddler. Could that be the reason why...

karenwky · 2024-09-04

I registered with my company email, but now I am no longer work in that company, I added my personal email, and deleted the company email. So the badge is delinked, and I have no access with the company email so I can't add back the badge. Please hel...

LaReecaRucker · 2024-08-30

Badgr is only pulling in a few of my assignments to which I can assign badges.It doesn't pull all of them in for each week.Why is it only pulling in a few?How do I make it pull in all of them?

GuidoBrunetto · 2024-08-28

Hi all, I am trying to import badges from open badge passport into canvas badges.Using the badge TXT file downloaded from OBP doesn't work (end with a 502 error after a minute or so). Uploading the .PNG gives an "unknown badge, badge import failed" e...

JimSpohrer · 2024-08-22

I used to upload csv files in Badgr, and now it is not work.I typically uploaded 5 or 10 lines in the csv, as I am aware of the limit for non-paid. Why has bulk upload stopped working for me?What am I doing wrong?I have done the bulk upload many time...

AlekWO_auticon · 2024-08-16

I want to issue badges to two different people, let's say, Jean-Marie Smith and Marie Smith. After successfully issuing an assertion for Jean-Marie with the email identity (jeanmarie.smith@company.com) I try to issue a badge for marie.smith@company.c...

JoshuaStomel · 2024-08-15

I used to have this working, but things seem to have changed. I am a professor with instructor permissions and I want to get started using the free version of canvas badges in my class. Assume I have zero access to any administrators. Is this still p...

AngelBennett · 2024-08-13

When I complete the module for each section in the course, I am prompted to collect my badge for that module. The check mark for the section shows all areas in the module are complete and I should be able to collect my badge but when I click the link...

dledu · 2024-08-03

Hi,I try to import my badges in my backpack.With the PNG image, I receive an error:...UNKNOWN BADGE...Error UUID...It is strange because I can import with the URL of the (JSON) Assertion.My png badge is validated with the validator.I don't understand...

CherylPatterson · 2024-08-02

I have competed the course on Business Development, but I did not receive an email with my certificate. Can you help.

csakman · 2024-08-02

I'm trying to automate the Badge uploading to the Canvas Badgr backpack for anyone getting a new badge and adding them to Badgr backpack similar to LinkedIn's URL certificate automation link. Is it possible to generate such an API to embed it into a ...

Salma7 · 2024-07-26

I got six badges from a Summer program I applied to (the experiment digital) but now all my badges disappeared and I can't find any of them

Shariyah12 · 2024-07-24

I have signed up on my mobile before signing up on my tablet now i can't just sign in. I would have to create a while new account. It's there away around this?

TCantrell72 · 2024-07-24

I had a badge attached to a course in Canvas and all of a sudden I am getting this error. I reached out to our team and our Canvas CSM and they said to contact you.

115591296999891 · 2024-07-22

Hello, I got a badge from Practera for internship completion on my university email. I have been trying to add the badge here using my LinkedIn profile as admin approval from uni is required for using that email which i can not get. So how do i move ...

AlekWO_auticon · 2024-07-18

I added an Alignment (additional info tab) to an external framework to my badge. When I create a badge, I can add an Alignment - it's saved and displayed on the badge page.However, when I open the badge for editing, the Alignment information is no lo...

FARZANARAHMAN4 · 2024-07-16

I have tried uploading a badge which have been created on Canva (external) to the Canvas Badges page but a error message appears. I also tried resizing the image but still have the same issue. The error message is 'Unknown Badge - Badge Import Failed...

MarinaLacy · 2024-07-11

I'm trying to add the Badgr app to a course, but the Consumer Key and Shared Secret fields on the Canvas Badges/Badgr page are blank.

jkruithof · 2024-07-02

Hi there! I'm an experienced badger (working in the field in the pre-Badgr days) and have quite a few badges from groups that no longer exist. I was wondering if there was a way to display these badges - despite them not having an URL that resolves. ...

ChastityGist · 2024-07-01

Hello, Can somebody please direct me to the section where we can take an 8hour course to earn a badge in skills please, I can't find it anywhere.

DennisMartinez1 · 2024-06-28

I am having trouble locating my micro credential badge, please help and thank you.

CamillaAvery · 2024-06-27

I attended the first look training session, but was not able to download the badge.

JelaniLindsey · 2024-06-25

I downloaded my badge, and I noticed that my last name is misspelled on it. How do I go about correcting the spelling of my last name on my badge?

CindyHang · 2024-06-11

Hi everyone, I am a staff member and owner of canvas badge.I read the guides and blogs on how to navigate reports for canvas badges and I can't seem to see anywhere where I can view/download analytics for my issuer and badge. My view of the data mana...

fortean · 2024-06-06

Hi, folks. It has been impossible to upload new badges into my backpack the last days. One of my badges expired as of June 1st, but I was sent a fresh one by the issuer. When trying to upload it, this is what I get (see below): There have been pr...

dmaughan · 2024-06-03

I know I can merge accounts, but can I merge issuers?

drg9246 · 2024-06-02

Hi,I finished my courses and I gor my awards.I shared to my Badgr back pack. However I couldn't see any badges. How can i get the badge? Does any had same problem with me?

BretPehrson · 2024-05-30

Using our organizations Admin account, I have tried opening student accounts to change their password but in the Update Login menu, there are no password or confirm password options available.I tried to do a password update using the API but I am get...

williare2 · 2024-05-28

I have seen a gamified UDL approach to art lessons for upper elementary kids that was implemented in Google slides. Can I recreate something similar in our Canvas lms? lessons presented to students including background material. Canvas can do that....

carlosdelgado91 · 2024-05-22

The client key, shared secret, and configuration URL required to integrate Canvas badges (free) into Canvas are missing. When creating an account and reviewing, the information needed to integrate is not available. I already checked in another accoun...

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

matekiss · 2025-08-25

When learners view a badge, they now see the Canvas Catalog course that awards it, making the path from interest to action easier than ever.

DoraJekkel · 2025-08-22

Discover your institution’s complete skills story, in one place, so you can design better badges faster, show their value and prove they matter.

DoraJekkel · 2025-08-14

Manually setting up LTI tools can be slow and error-prone, especially when it involves copying keys and exchanging configuration files. That’s why we’re excited to announce that Dynamic Registration for LTI 1.3 is coming soon to Canvas Credentials (s...

DoraJekkel · 2025-07-15

A big leap forward for Canvas Credentials Pathways: Issuers can now define Manual Experiences as step requirements - empowering you to recognize learning that happens outside the screen. Leadership seminars, fieldwork, hackathons - real-world learnin...

DoraJekkel · 2025-07-14

We’re upgrading our AWS Aurora MySQL engine to improve system performance, reliability, and long-term compatibility. This post outlines what you need to know ahead of time.

DoraJekkel · 2025-06-04

We’re refining the badge creation and edit flow to reduce friction, fix minor issues, and align more closely with other Instructure products—making it easier for you to create meaningful badges with clarity and confidence. Here’s what to expect.

DoraJekkel · 2025-05-07

When faced with 30+ achievement types to choose from, most users… chose none. Achievement types in the open badges standard were designed to help credentialing feel more meaningful and precise—but they ended up overwhelming people instead. Now, that ...

DoraJekkel · 2025-04-30

The Canvas Credentials LTI 1.3 upgrade is coming soon—starting May 12. We’re taking extra care to ensure a smooth, gradual transition so institutions are supported every step of the way.

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

Published: 09-24-2025