Community Help

Ana-MariaRalea · 2024-03-25

Hi! Although my score seem to be above 70%, I cannot see or download the certificate.

kbarclay · 2024-03-22

I'm getting an error when i created some new pathways referencing the first step in the pathway. The error reads: Step not completable: Add children or requirements to this step to allow it to be completed. Since it's the very first step, I don't kno...

mjohnson89 · 2024-03-15

I changed the Issuer primary email and since then, when I award a badge, emails are not being sent to awardees. How can I fix this?

mjm8486 · 2024-03-12

I am trying to bulk award one of my badges but I do not see the 'Notify Recipient by email' check box. How can I email the recipients their badge?

ProfessorBeyrer · 2024-03-09

TL;DR: I want to transfer a badge (and its list of awardees) from one issuer to another We have a Credentials license and are expanding how we use badges. We have an issuer that has been awarding badges for professional development, and we piloted ad...

AliciaSwackhame · 2024-03-06

Good Afternoon, As a college, we have started using Canvas Credentials. We began using credential this past Fall. As a college, we adopted a new email domain that we transitioned everyone to at the start of 2024. Everyone's default email in Canvas is...

leo_satara · 2024-03-05

Is there way to change login account to Canvas Badges, or add additional account like personal E-mail in case you do not work for Organization that issued original E-mail you are using to sign in to Canvas Badges?

MelissaDaigle-B · 2024-03-04

How do I prevent duplicate badges in a Pathway? I found an article from 2022, but it doesn't match what I see. I'm working on a Pathway where learners could complete a prerequisite step more than once, but we only want them to receive one badge for t...

jlhummel · 2024-02-29

I'm experimenting with Canvas Badges in a testing course and I'm having trouble with the trigger type. I'm able to follow this guide. https://community.canvaslms.com/t5/Canvas-Badges/How-do-I-set-completion-requirements-for-Canvas-Credentials/ta-p/...

AsifAnsari · 2024-02-27

Hi Team,We want to create two types of badges: One which we want to share the badge for inspirational purpose (internally), the student should not be able to share the badge in any external platform. In this badge, the student can't see the "Print C...

mahadev · 2024-02-27

I upgraded to premium using my G-mail "old@gmail.com" . Now, I want to switch to the G-mail "new@gmail.com" to maintain my subscription without interruption. From now on, I'll use "new@gmail.com" for Canvas access, and make sure "old@gmail.com" no l...

Rrez · 2024-02-23

Hi, I am exploring issuing Canvas Badges from within a Canvas course. I would like a badge to be issued after multiple criteria have been met, in different parts of the course journey. Currently I only have the option to associate a badge with a modu...

emma35 · 2024-02-14

Aws cannot verify your credentials."AWS was not able to validate the provided access credentials"

JodiDetjen · 2024-02-13

Hi - are there any more detailed resources for how to implement a standard rubric with a badge? I'm finding it very difficult to understand how to implement it and there's only this guide that I can find. Anyone with more detailed instructions such a...

JodiDetjen · 2024-02-13

Hi - I am trying to create a pre-requisite option whereby students can get 2 or 4 possible badges. However, it's not showing up. As you can see in the attached pathway, because the middle stage is all optional, it is only showing up the first stage 7...

Unaware_Lili · 2024-02-05

Hi, So I've been trying to connect my old school email to my backpack account so that I can have the badges from that email show up, however that email was deactivated back in December. I can have support from my school reactivate the email but I can...

KittyG · 2024-01-18

Hi - Editing issuer settings to add LinkedIn page to account is not an option available for me? How do I find out if this functionality is available for my account?

Kevin_Pajarin · 2024-01-08

Just wondering, why am I being asked to verify my credentials when I'm setting up Badgr in new exams?

AlisaSiceloff · 2024-01-04

I'm just beginning to use badges --but I'd love to use them to show completion of an ASSIGNMENT at 100% rather than a module. Is that in the works?

Helen24 · 2023-12-14

We would like to to add the Canvas Credentials 1.3 LTI as an External Tool in a Module in Canvas. With the 1.1 LTI, we could select "External Tool" and add "Badges" or "Pathways" directly as a Module Item. We miss this functionality with the 1.3 LTI ...

KatieDatko · 2023-12-07

I'm unable to find a way to connect Badgr to a Smartsheet using Zapier. There is this post about connecting Badgr, but when I try it, I am getting a message that the Badgr connector is deprecated in Zapier. I was on a webinar last week when they ment...

klwmueller · 2023-11-16

The university I work for is looking to implement faculty badges based on varying levels of competency in Canvas. We would like to use the Canvas single mark logo in the badges we create, but modify the color to match the university brand color (whi...

MelissaDaigle-B · 2023-11-15

Can earners upload evidence or add narratives to their badges, backpack, or learner record? If so, is there a web page that details how?

leon_huang · 2023-11-08

I plan to setup a badge that expires every year. Will it be possible for the student to attempt the same module again and be awarded with an updated badge with the new date?

DianaMurcia · 2023-11-08

I am a student. I have tried many ways to solve the following problem.When I try to add badges to my LinkedIn certifications, the popup does not have the option to share on LinkedIn or other social networks.My email is associated with my Canvas Badge...

JohnHendron · 2023-11-08

I am using the original Badgr support in Canvas to award Badges in a course. The CSV list of completers of the badge is 163 but when I log into Badgr itself, I only see 75. Not sure how to remedy the situation. Found this out when a student wrote in ...

SueWhale1 · 2023-11-07

Can you advise who to contact regarding a missing Canvas Credentials badge from a completed course?

nicole_reilly · 2023-11-07

I'm trying to add a pathway to a course but when I read the guide it tells me to click on the "Pathways" button, but my screen is not showing that button. Appreciate any help you can provide, thanks!

ricardh · 2023-11-03

Hi. At my institution, we are starting to get to know the Canvas badges&Credentials environments. We have a doubt, there is or could be some link between the competencies of a course and those in a Badge that you owns at the finish of the course? Can...

RonniTyger · 2023-10-30

I have been issuing badges for several years; however, we want the issuer to be our Learning Design & Development Director, and not specifically me although I am the Director. The LD&D Director has their own email address and could have their own Pr...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

DoraJekkel · 2024-03-20

Get ready to simplify your issuer operations with our latest update! Learn how our Enhanced Staff Management APIs streamline staff management tasks within Canvas Credentials. Explore the new endpoints and discover how they can make your workflow more...

DoraJekkel · 2024-03-18

Get ready for a game-changing addition to Canvas Credentials LTI 1.3! Our upcoming Evidence Submission feature ensures transparency and authenticity in badge awarding, empowering educators and inspiring learners. Stay tuned for March 18th as we unvei...

DoraJekkel · 2024-03-12

Discover the latest game-changing update in Canvas Credentials! Our Notification Enhancements are here to revolutionize your notification experience. Gain full control over your notification settings, choose between email or in-app notifications, set...

DoraJekkel · 2024-03-06

Exciting news awaits! Discover the latest upgrades coming to Canvas Credentials that promise to revolutionize your notification experience. Stay tuned to explore streamlined settings, timely updates, enhanced customization, and more, ensuring an even...

DoraJekkel · 2024-03-04

Embark on a seamless transition as we bid farewell to the legacy Canvas Credentials LTI, making room for a more enhanced and cohesive user experience. Discover the strategic decisions driving this change and how it propels us toward an optimized cred...

DoraJekkel · 2024-02-29

Explore how Canvas Credentials is revolutionizing educational technology with the integration of Instructure’s new global navigation wrapper, creating a seamless and cohesive experience for educators and learners alike. Join us as we embark on a jour...

DoraJekkel · 2024-01-25

Dive into enhanced badge management with the new "Export Organization Badge List" feature in Canvas Credentials. This community-driven functionality, shaped by your requests, empowers administrators to effortlessly access and export crucial details a...

DoraJekkel · 2024-01-23

Discover Canvas Credentials' newest upgrade – the anticipated 'Delete Option' for badge classes. Regain command of your credentialing system with this user-friendly feature, enabling the effortless removal of unwanted badge classes and a streamlined ...

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

DoraJekkel · 2023-12-14

As we find ourselves at the close of another transformative year, we can't help but take a moment to reflect on the incredible journey we've shared. The Canvas Credentials community has been at the heart of every milestone and improvement, and as we ...

DoraJekkel · 2023-12-01

Unveil the future of Canvas Credentials!  Join us in overcoming accessibility challenges, as we work towards a seamless and inclusive user experience. Open the door to exciting updates and be part of the journey!

DoraJekkel · 2023-11-29

Discover the future of Canvas Credentials as we revolutionise our notification system to align seamlessly with your needs. Your voice matters—be the architect of change.

DoraJekkel · 2023-11-27

Canvas Credentials Community, the revolution begins on December 4th!  Unlock the power of seamless course management with our upcoming blueprint and course copy integrations. No more struggles—just pure efficiency awaits. Ready to transform your exp...

DoraJekkel · 2023-11-13

Exciting news alert! Credentials just got a boost – Group end dates can now stretch up to 6 years! But wait, there's more in the pipeline. Click to uncover the details and stay at the forefront of Credentials!

DoraJekkel · 2023-11-02

Hello, data enthusiasts! Have you ever felt like an analytics explorer lost in a sea of badge statuses and predefined date ranges? Fear not! At Canvas Credentials, we've been listening, learning, and enhancing our analytics views based on your valuab...

jsailor · 2023-08-18

Feedback from our users plays a critical role in the development of our Canvas Products.

Published: 11-21-2024

In this Canvas Badges/Credentials release (25 November), users can toggle their password visibility on or off when logging in or creating an account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general ques...

Published: 08-26-2024

In this Canvas Badges/Credentials release (26 August), Canvas Credentials is integrating Talent Neuron as the default taxonomy, enriching our product and incorporating market labor data. Subscribe to the Canvas Badges/Credentials release notes to be...

Published: 08-01-2024

In this Canvas Badges/Credentials release (5 August), the requirement to set a badge in a Pathway step is removed. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see ...

Published: 06-27-2024

In this Canvas Badges/Credentials release (1 July), users can access badges from the Backpack link in the Global Navigation, Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 06-06-2024

In this Canvas Badges/Credentials release (10 June), an Allow instructors to make pathway subscriptions option is available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 05-23-2024

In this Canvas Badges/Credentials release (28 May), admin and issuers can bulk award badges for multiple badges and various users using a single CSV file. Additionally, learners receive notifications for changes related to evidence submissions. Subs...

Published: 04-18-2024

In this Canvas Badges/Credentials release (23 April), an Issuers tab is added to the Credentials LTI Setup for issuer roles. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 03-21-2024

In this Canvas Badges/Credentials release (25 March), users can submit badge evidence, and administrators have the option to allow issuers to manage the visibility of the Learner Record menu. Additionally, the list of all badges in an organization is...

Published: 03-11-2024

In this Canvas Badges/Credentials release (11 March), notification enhancements are available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release N...

Published: 02-26-2024

In this Canvas Badges/Credentials release (28 February), the user interface has various design updates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas ...

Published: 02-19-2024

In this Canvas Badges/Credentials release (19 February), admins and issuers can customize group end dates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canv...

Published: 01-29-2024

In this Canvas Badges/Credentials release an Issuers tab is added to the Credentials LTI Setup. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 01-22-2024

In this Canvas Badges/Credentials release (22 January), issuers and administrators can delete badges. Additionally, admins can export a detailed badge list and the Who is Awarding Badges report CSV is redesigned. Subscribe to the Canvas Badges/Cred...

Published: 01-08-2024

In this Canvas Badges/Credentials release (8 January), the Singapore region is supported. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release Notes ...

Published: 12-11-2023

In this Canvas Badges/Credentials release (11 December), issuers and admin can archive badges. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 12-04-2023

In this Canvas Badges/Credentials release (4 December), Blueprint integrations and Course Copy are supported. Additionally, course roster updates sync to groups automatically. Subscribe to the Canvas Badges/Credentials release notes to be notified ...

Published: 11-13-2023

In this Canvas Badges/Credentials release (13 November), Group end dates are extended and phase 1 of a sync refactor is implemented. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to...

Published: 10-30-2023

In this Canvas Badges/Credentials release (30 October), a custom date range filter is available when filtering analytics. Additionally, a date restriction update is available when managing badges. Subscribe to the Canvas Badges/Credentials release...

Published: 09-25-2023

In this Canvas Badges/Credentials release (25 September), Analytics has enhancements at the Organization level, Issuer level and Badge level. Additionally, label text is updated on the subscription page. Subscribe to the Canvas Badges/Credentials r...

Published: 08-28-2023

In this Canvas Badges/Credentials release (28 August), by default, newly created custom certificates are disabled. Additionally, admins and Issuers can set a date to award badges upon completion of a course. Subscribe to the Canvas Badges/Credentia...

Published: 07-26-2023

In this Canvas Badges/Credentials release (26 July), admin and instructors can switch between automatic and manual awarding options when editing badges. Additionally Screen Reader users receive alerts when the live search fields update and can naviga...

Published: 07-03-2023

In this Canvas Badges/Credentials release (3 July), the issuing organization can be changed to a LinkedIn company URL and custom badge property items can be rearranged by dragging and dropping items into the desired placement. Additionally, multiple ...

Published: 05-26-2023

In this Canvas Badges/Credentials release (26 May), a multi-select input type is available for Custom Badge Properties. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release...

Published: 03-27-2023

In this Canvas Badges/Credentials release (13 March), in Account Settings, individual users can merge multiple existing accounts together on the same server. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For gen...

Published: 03-01-2023

In this Canvas Badges/Credentials release (17 February), users can delete their individual account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Rel...

Published: 01-05-2023

In this Canvas Badges/Credentials release (5 January), Canvas Badges and Canvas Credentials have been rebranded. Additionally, the LTI 1.3 navigation label has been updated to reflect rebranding in Canvas and Blackboard. All Resources Subscribe to...

Published: 07-12-2022

Canvas Badges/Credentials releases take place as determined by the product team and deploy new code to the production environment. Canvas Badges/Credentials Release Notes (2024-03-25) New Features LTI 1.3: Evidence SubmissionsGroups: Group-Level Lea...

Published: 07-12-2022

In this Canvas Credentials (Badgr) release (12 July), the Canvas Credentials (Badgr) LTI 1.3 update allows existing LTI installations to be upgraded to the newest version. Badge triggering occurs automatically once daily and users can associate a pat...

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