Community Help

WorkLifeSpanish · 2023-08-02

I have created five Digital Badges in Canva to be awarded and uploaded onto LinkedIn and other social media platforms, however, when granted, the image that I created does not appear. Instead, the CANVAS BADGES icon replaces it. How can I ensure that...

osmelbrito · 2023-07-27

is it possible to use a custom template for certificates in badge.io?

msmith333 · 2023-07-27

My CEH badge is not uploading. Thanks

lingles · 2023-07-18

Question: Can I have two accounts using the same email address? One for my training course I'm enrolled in and the other for work to create badges. [I only have one work email address.]

RenataQuattro · 2023-07-11

i am getting an error message when i try to add my nearpod coach badge

dnorris2 · 2023-07-08

I am creating Badges and my images will not upload. I am getting a message that states, "Unknown Badge - Badge Import Failed".What could be the problem? I have imported other images for badges with not problems. My images have been converted to jpeg ...

Marmazon · 2023-07-06

Hi,It's been a while since I issued digital badges. The last time I did was through Badgr when it was still its own platform. Now that my Badgr account is Canvas Badges, I was wondering if there was a limit on the number of badges that could be issue...

BarryBEATTIE · 2023-06-20

Inspired by the Instructure Community badges issuing on posts on these community forums ("Community Explorer" et al) ...... focussed on Canvas Credentials, how does one set up similar from a Canvas course and LTI 1.3? Anything to consider?

PraveenShukla · 2023-06-19

I wanted to use badger APIs to get awarded a badge but for that, I can see we need to generate access token first by this endpoint - https://api.badgr.io/o/token I am following this link - https://canvas.badgr.io/docs/v2/ to generate an access toke...

PraveenShukla · 2023-06-18

In Canvas we are using Badger to award badges to users now we want to show awarded badges in our own custom LTI tool for that user who gets the badges, is their API available to get badges data same users in Canvas.

ArcenioLopez · 2023-06-16

How do you get badges and are there any tutorials? I found some but how do you click on them to take the course?

manish_tripathi · 2023-06-09

Does anyone have any experience using the leaderboard and/or badges functions in Canvas? How easy was it to use? What did you like about it? What did you not like about it? I've got it set up and I'm just curious about how well it functions. Any feed...

Carter41 · 2023-05-17

Every time I create a new course and go to add badges to that course I get the attached message. Is there any way to install this new version of Badgr on the account level so I don't need to upgrade for every course I build? Once I install the new v...

alexander_mitch · 2023-05-12

I'm the LMS Admin at a small college that has a few certificate programs, and we're interested in possibly replacing our current digital credentialing solution with Canvas Badges (or possibly Canvas Credentials). One of the main sticking points is th...

FrankMongiardo · 2023-04-03

Please help me, I am trying to use the print function shown below on the screen just results in a circle that constantly spins for hours upon hours. How do I print out a pdf in the badge? Image of print certificate I am not able to get pdf from:htt...

mahuan · 2023-03-27

I have add additional information, such as my email address. , But when I click the Verify button, I still prompt "Recipient Not Verified". Why is this?

LouriannNE · 2023-03-14

I have access to an active Canvas course of 300+ people as a teacher. I do not have the admin level to add the certificate option manually so I have been working with another person to do that. In short, How can I get the certificate of completion op...

AbdulKhadar · 2023-03-09

HiI am not able to use badges feature in Canvas. I tried the help files, but I am unable to make any progress in this regard.I would be grateful if I could get some scaffolding for this issue.Abdul

kbtwining · 2023-02-28

I have started using badges in my classroom, which have been pretty fun for the students to earn and see on their account. However, yesterday I went to create a new badge, and the program makes the icon I choose to be SUPER small on the badge. I fo...

kmarengo · 2023-02-28

Is there a limit on a word count on the email when a Badge is issued through Canvas Credential/Badgr?

JessicaNorton · 2023-02-27

Does anyone know why the badge isn't going into my backpack?I have verified my email. The badge is legit. Why does this error keep happening?

tengrrl · 2023-02-21

Are there help pages for students whose teachers are using Badges / Badgr / Credentials? I can find pages for teachers, but I'm having trouble finding a Student Guide. If anyone has a link, I'd appreciate it.Traci GardnerDept of English, Virginia Tec...

SomdattaGanguly · 2023-02-17

We are a digital platform able to synch roster and import those accounts using emails. One schools says they only use usernames for their students but we are not seeing how we import those from canvas. My tech says: "The alphanumeric login ids are th...

siekmang · 2023-02-16

Hello all. I work for a college that currently uses Credly for badging in Canvas, but the biggest problem we're having is having to setup badges section-by-section every term. We're looking for a solution that allows us to setup the badges in the blu...

AJ3012 · 2023-02-16

HiI've got a question regarding public visibility settings on pathways. When I define a new pathway, I can choose to publish or not publish it on my Issuer's public page. The description states:"Pathways can be shown on the public pages of their Issu...

tengrrl · 2023-01-25

Hi again,I'm beginning to feel like "Our Lady of the Many Questions." Now I'm working on adding Badges. In the online docs, I found details on Awarding and claiming a badge using QR and claim codes, but I can't find this feature anywhere. I can't tel...

KennyStrubel · 2023-01-03

Hello!I have an Open Badge that has the assertion baked into my badge image via the SignedBadge assertion type (https://www.imsglobal.org/sites/default/files/Badges/OBv2p0Final/index.html#SignedBadge).I can perfectly validate that badge via the valid...

IsaacADev · 2022-12-15

Hello,My company is using a regular Badgr account. We have a badge claim problem in one of our courses.(issuer is Postman) Our students have contacted us saying they are unable to claim their badge. Each time a student completes our course they are i...

gilcrequecw · 2022-12-15

Hello. I created an issuer yesterday and had to use my personal work email address as the contact address. I would really like to change it to a company address. How would I go about doing that? I have added the company address as an owner of the org...

dtod · 2022-12-07

I'm the admin for our instance and have questions about the LTI/versions. Badgr LTIBadgr LTI (Pro)Badgr Pathways LTIBadgr Groups LTI Is Badgr Groups LTI == Badgr LTI 1.3 aka Badgr at badgr.com: Badgr in Canvas LMS? If I click "Upgrade Course" in the ...

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

DoraJekkel · 2024-03-20

Get ready to simplify your issuer operations with our latest update! Learn how our Enhanced Staff Management APIs streamline staff management tasks within Canvas Credentials. Explore the new endpoints and discover how they can make your workflow more...

DoraJekkel · 2024-03-18

Get ready for a game-changing addition to Canvas Credentials LTI 1.3! Our upcoming Evidence Submission feature ensures transparency and authenticity in badge awarding, empowering educators and inspiring learners. Stay tuned for March 18th as we unvei...

DoraJekkel · 2024-03-12

Discover the latest game-changing update in Canvas Credentials! Our Notification Enhancements are here to revolutionize your notification experience. Gain full control over your notification settings, choose between email or in-app notifications, set...

DoraJekkel · 2024-03-06

Exciting news awaits! Discover the latest upgrades coming to Canvas Credentials that promise to revolutionize your notification experience. Stay tuned to explore streamlined settings, timely updates, enhanced customization, and more, ensuring an even...

DoraJekkel · 2024-03-04

Embark on a seamless transition as we bid farewell to the legacy Canvas Credentials LTI, making room for a more enhanced and cohesive user experience. Discover the strategic decisions driving this change and how it propels us toward an optimized cred...

DoraJekkel · 2024-02-29

Explore how Canvas Credentials is revolutionizing educational technology with the integration of Instructure’s new global navigation wrapper, creating a seamless and cohesive experience for educators and learners alike. Join us as we embark on a jour...

DoraJekkel · 2024-01-25

Dive into enhanced badge management with the new "Export Organization Badge List" feature in Canvas Credentials. This community-driven functionality, shaped by your requests, empowers administrators to effortlessly access and export crucial details a...

DoraJekkel · 2024-01-23

Discover Canvas Credentials' newest upgrade – the anticipated 'Delete Option' for badge classes. Regain command of your credentialing system with this user-friendly feature, enabling the effortless removal of unwanted badge classes and a streamlined ...

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

DoraJekkel · 2023-12-14

As we find ourselves at the close of another transformative year, we can't help but take a moment to reflect on the incredible journey we've shared. The Canvas Credentials community has been at the heart of every milestone and improvement, and as we ...

DoraJekkel · 2023-12-01

Unveil the future of Canvas Credentials!  Join us in overcoming accessibility challenges, as we work towards a seamless and inclusive user experience. Open the door to exciting updates and be part of the journey!

DoraJekkel · 2023-11-29

Discover the future of Canvas Credentials as we revolutionise our notification system to align seamlessly with your needs. Your voice matters—be the architect of change.

DoraJekkel · 2023-11-27

Canvas Credentials Community, the revolution begins on December 4th!  Unlock the power of seamless course management with our upcoming blueprint and course copy integrations. No more struggles—just pure efficiency awaits. Ready to transform your exp...

DoraJekkel · 2023-11-13

Exciting news alert! Credentials just got a boost – Group end dates can now stretch up to 6 years! But wait, there's more in the pipeline. Click to uncover the details and stay at the forefront of Credentials!

DoraJekkel · 2023-11-02

Hello, data enthusiasts! Have you ever felt like an analytics explorer lost in a sea of badge statuses and predefined date ranges? Fear not! At Canvas Credentials, we've been listening, learning, and enhancing our analytics views based on your valuab...

jsailor · 2023-08-18

Feedback from our users plays a critical role in the development of our Canvas Products.

zsgoreczky · 2023-08-18

At Instructure, we work to elevate student success, amplify the power of teaching, and inspire everyone to learn together. And we want to be with you as education evolves to meet the needs of all types of learners.

DoraJekkel · 2023-07-05

We are excited to announce a groundbreaking update in Canvas Credentials that allows you to customize your issuing organization specifically for LinkedIn shares, enabling the power of personalized badge sharing on the world's largest professional net...

DoraJekkel · 2023-05-31

We're thrilled to unveil our new feature in Canvas Credentials that will revolutionize the way you capture and describe credentials. Say goodbye to limitations and hello to custom badge properties with multi-select input types! Get ready to unlock a ...

DoraJekkel · 2023-05-18

Canvas Credentials achieves LTI 1.3 certification, paving the way for seamless integration and an enhanced learning experience.

shirenv · 2023-03-17

Credentials and customizable student pathways are becoming increasingly important to student success and emerging learning models. For our partner institutions who are using Canvas Credentials, Canvas Student ePortfolios, and Canvas Student Pathways,...

Published: 08-01-2024

In this Canvas Badges/Credentials release (5 August), the requirement to set a badge in a Pathway step is removed. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see ...

Published: 06-27-2024

In this Canvas Badges/Credentials release (1 July), users can access badges from the Backpack link in the Global Navigation, Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 06-06-2024

In this Canvas Badges/Credentials release (10 June), an Allow instructors to make pathway subscriptions option is available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 05-23-2024

In this Canvas Badges/Credentials release (28 May), admin and issuers can bulk award badges for multiple badges and various users using a single CSV file. Additionally, learners receive notifications for changes related to evidence submissions. Subs...

Published: 04-18-2024

In this Canvas Badges/Credentials release (23 April), an Issuers tab is added to the Credentials LTI Setup for issuer roles. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 03-21-2024

In this Canvas Badges/Credentials release (25 March), users can submit badge evidence, and administrators have the option to allow issuers to manage the visibility of the Learner Record menu. Additionally, the list of all badges in an organization is...

Published: 03-11-2024

In this Canvas Badges/Credentials release (11 March), notification enhancements are available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release N...

Published: 02-26-2024

In this Canvas Badges/Credentials release (28 February), the user interface has various design updates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas ...

Published: 02-19-2024

In this Canvas Badges/Credentials release (19 February), admins and issuers can customize group end dates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canv...

Published: 01-29-2024

In this Canvas Badges/Credentials release an Issuers tab is added to the Credentials LTI Setup. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 01-22-2024

In this Canvas Badges/Credentials release (22 January), issuers and administrators can delete badges. Additionally, admins can export a detailed badge list and the Who is Awarding Badges report CSV is redesigned. Subscribe to the Canvas Badges/Cred...

Published: 01-08-2024

In this Canvas Badges/Credentials release (8 January), the Singapore region is supported. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release Notes ...

Published: 12-11-2023

In this Canvas Badges/Credentials release (11 December), issuers and admin can archive badges. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 12-04-2023

In this Canvas Badges/Credentials release (4 December), Blueprint integrations and Course Copy are supported. Additionally, course roster updates sync to groups automatically. Subscribe to the Canvas Badges/Credentials release notes to be notified ...

Published: 11-13-2023

In this Canvas Badges/Credentials release (13 November), Group end dates are extended and phase 1 of a sync refactor is implemented. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to...

Published: 10-30-2023

In this Canvas Badges/Credentials release (30 October), a custom date range filter is available when filtering analytics. Additionally, a date restriction update is available when managing badges. Subscribe to the Canvas Badges/Credentials release...

Published: 09-25-2023

In this Canvas Badges/Credentials release (25 September), Analytics has enhancements at the Organization level, Issuer level and Badge level. Additionally, label text is updated on the subscription page. Subscribe to the Canvas Badges/Credentials r...

Published: 08-28-2023

In this Canvas Badges/Credentials release (28 August), by default, newly created custom certificates are disabled. Additionally, admins and Issuers can set a date to award badges upon completion of a course. Subscribe to the Canvas Badges/Credentia...

Published: 07-26-2023

In this Canvas Badges/Credentials release (26 July), admin and instructors can switch between automatic and manual awarding options when editing badges. Additionally Screen Reader users receive alerts when the live search fields update and can naviga...

Published: 07-03-2023

In this Canvas Badges/Credentials release (3 July), the issuing organization can be changed to a LinkedIn company URL and custom badge property items can be rearranged by dragging and dropping items into the desired placement. Additionally, multiple ...

Published: 05-26-2023

In this Canvas Badges/Credentials release (26 May), a multi-select input type is available for Custom Badge Properties. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release...

Published: 03-27-2023

In this Canvas Badges/Credentials release (13 March), in Account Settings, individual users can merge multiple existing accounts together on the same server. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For gen...

Published: 03-01-2023

In this Canvas Badges/Credentials release (17 February), users can delete their individual account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Rel...

Published: 01-05-2023

In this Canvas Badges/Credentials release (5 January), Canvas Badges and Canvas Credentials have been rebranded. Additionally, the LTI 1.3 navigation label has been updated to reflect rebranding in Canvas and Blackboard. All Resources Subscribe to...

Published: 07-12-2022

Canvas Badges/Credentials releases take place as determined by the product team and deploy new code to the production environment. Canvas Badges/Credentials Release Notes (2024-03-25) New Features LTI 1.3: Evidence SubmissionsGroups: Group-Level Lea...

Published: 07-12-2022

In this Canvas Credentials (Badgr) release (12 July), the Canvas Credentials (Badgr) LTI 1.3 update allows existing LTI installations to be upgraded to the newest version. Badge triggering occurs automatically once daily and users can associate a pat...

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