Community help

enc2103 · 2022-08-25

Is it possible to copy a course site in Beta to a Production course site? The Original Prod site was deleted and then restored but it's missing content.

LeahKorona · 2022-08-25

Hello,I would like to know if there is a way that I can view my children's assignment calendar separately as an observer. It is somewhat confusing to look at the calendar with ALL their classes list.Thank you,

kasey · 2022-08-25

Teachers and students at my school have been saying that messages are not being marked as "read" after reading them. If they mark messages as read manually, it marks itself as unread after they have responded to the message. Is anyone else seeing thi...

VelvetAnderson · 2022-08-25

Somewhere within my course I saw a template for writting in APA format, but I can't find it now. Sorry if this is posted in the wrong place. Does anyone know which tab it was? I'm going through tabs, but I can no longer find it.Thank you

Emily1999 · 2022-08-25

Hello, I am a It/Team Leader from my work and my co-workers have a key which gives them a higher control on Canvas, and searching for a way I can have that key too.

YeraldyWilson · 2022-08-25

I'm trying to login to my canvas account. It asks me to find my school and when I choose my school the login page won't load. Is there something I could do?

AGNIESZKAPHAM · 2022-08-25

Mastery Tracker in Canvas does not have my classes available in the drop down box. How can I link Mastery connect with Canvas?

AmySasser · 2022-08-25

Hello, all! I am teaching high school students, all in one Canvas course, some of whom have extended time on assignments. I am strict about late work, so I set my assignments to close at a certain time using the "Available Until" function. However, f...

BenqueishaWinst · 2022-08-25

Why is my canvas glitching and would not let me view my assignments on my laptop

NANCYBELLUCCI1 · 2022-08-25

Hello Instructure Team, I am a faculty program director for the BS and MS nursing programs at Excelsior University. We have been engaging in discussion with our counterparts in the associates degree nursing program regarding the need for integration...

KellyPerez20 · 2022-08-25

Are you able to set up the 'Message Students Who' feature in advance? I'd like to get all messages set up prior to the start of the semester and have them stay in the gradebook for future semesters as a way to reach out to students who did not submit...

BrettDaly · 2022-08-25

Hello everyone,We recently began utilizing MasteryPaths in Canvas and have been running into a few issues during the course import. To provide some background, our institution uses a "master template" process where we build our course content on a si...

jayciedwards · 2022-08-25

Hello. I am a student at Texas A&M University. For some reason, when I pull up my Canvas dashboard, the cards will appear but will only remain grey. They won't show my courses or let me access course information. The app will work on my phone but I n...

LucreciaPedroza · 2022-08-25

Since the last update in the subject home appears a big banner, I was wondering if there is a way to remove it.

jldrake5 · 2022-08-25

I know how to look at an observer's information and see which student(s) they are following, but how do I look at a particular student and see who is observing the student?

115354477660514 · 2022-08-25

Hi, unfortunately today it seems that Canva does not work as it continues with same error 504 Gateway Time-outHelp

pctay · 2022-08-25

We don't make any changes for student accounts in Canvas, but their access to Canvas gets shut off based on the standard campus policy.We are about the renew the subscription, and I am curious if these inactive students are counted into the FTE since...

ejulius2456 · 2022-08-24

I am a new online student. I find Canvas a bit confusing because I find myself reopening items that I have successfully completed. There should be an automatic strikethrough feature to put a single line through all the completed assignments. As an on...

MatthewLove · 2022-08-24

I have students from 3 different schools in my Canvas course. I have set up all of my PowerTeacher Pro categories with the correct weight, imported the categories, organized my assignments into synced categories, deleted all unused categories, and my...

murawski · 2022-08-24

One of my students logged into Canvas on my computer to complete an assignment and now when I log them out, when I click on Canvas it automatically logs her back in. I've tried closing the browser, unsaving passwords, etc. Any suggestions?

janice_fowler · 2022-08-24

Is it possible to restore a deleted canvas shell?

MattBohon · 2022-08-24

Quick grading question: ( or maybe not so quick! )Our mastery grading scale goes 4.5, 3.5, 2.5, 1.0, 04.5 - Mastery, 0 - No evidence.I'm trying to get Canvas to automatically assign a grade based on a percentage right that I choose: for instance a 10...

HaleighMoman · 2022-08-24

Why will my computer not recognize my ProctorU extension? Also, how do i upload an image in canvas?

CollinsN · 2022-08-24

It has been 3 days, and I have not had even a peep from the support case we have opened. We are at the start of the school year and not a single class is showing up in Canvas. The main phone line just tells you to use the ticket system. Did they just...

AdrianaSegundo · 2022-08-24

canvas is not loading and blinking when I log in and there is no help button at the bottom of the page

StaceyW · 2022-08-24

Is it possible for me to use my Chromebook for Canvas? I cannot get it to load and I was wondering if anyone else knew a way to fix it before I went out and bought a new computer. I have a Chromebook HP 14 G3.

GeriBoft · 2022-08-24

Hello, and thanks in advance for any advice!In creating a new demo course, I opted to use New Quizzes instead of Classic and then foolishly checked the "remember this selection" box. Unfortunately, New Quizzes do not work for my context (don't copy o...

asianshrimp · 2022-08-24

The course is published but it's in the future enrollments. How do I access that? Do I have to wait for my instructor to invite me?

CandaceBiglow · 2022-08-24

Is Canvas not compatible with Acer Chromebook? I have been trying to log into my classes for a week on my Chromebook.

EthanGause · 2022-08-24

Whenever I try to click the "move to top" button it doesn't do anything. I also tried to change the color and click "apply" but still, nothing. I was able to change it last year and even moved one of my courses at the beginning of this year. But none...

ZoeLubitz1 · 2025-10-30

Sharing our findings from the recent “Course Progression for Modules” Early Adopter Program (EAP).

SamGarza1 · 2025-10-24

We are excited to announce that Differentiation Tags is now Generally Available! Over the past several months, Differentiation Tags has grown into a more powerful, flexible, and intuitive tool that is ready to be used at scale—thanks in large part to...

sgergely · 2025-10-22

At Instructure, we're constantly working to enhance the tools you rely on every day. As part of that commitment, we’re excited to announce a significant upgrade to the core infrastructure powering our DAP Query API / CD2. This upgrade will require a ...

ElizabethEzzi · 2025-10-22

On November 15, 2025, we’re excited to make Canvas Portfolio generally available (GA) to all Canvas LMS customers at no additional cost. Canvas Portfolio makes it easier for educators to assess learning and for students to showcase their growth, all ...

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

AlexisNast · 2025-10-16

You may have noticed that we are updating how we handle User Access Tokens. These changes have been made across the September and October deploys. I wanted to walk through all of these changes together and how they will improve institutions’ security...

sgergely · 2025-10-10

Following our recent announcement about the changes to the Canvas Page Views feature, we are excited to share a major update specifically for our developer community and partners: The new PageView History API is now available in Beta! This new asynch...

annalindsay · 2025-10-08

Discover the key takeaways from Berkeley College's Customer Discovery Session, where administrators, educators, and students shared their insights on the teaching and learning experience. Learn how their focus on simplicity and consistency will shape...

RyanNorton · 2025-10-07

Mark your calendars! Sharing early communication about a few changes we’ve made to our Canvas deploy and release schedule.

carlycurran · 2025-10-07

Empower Your Staff with Targeted Analytics

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

SamGarza1 · 2025-09-16

We’re continuing our work to improve the instructor assignment experience in Canvas, and we’d love your input.

sgergely · 2025-09-12

We're rolling out some important updates to how Page Views are handled in Canvas, affecting both the user interface and our public APIs. These changes are designed to improve performance, accessibility, and data management, while also changing how pa...

rthornton · 2025-09-09

The Block Content Editor is coming — shaped by the voices of educators every step of the way. This new editing experience, powered by AI, makes creating engaging, accessible course content simpler and more attainable than ever before.

ruthfoulkrod · 2025-09-09

We’re developing Co-Labs, our new interactive product roadmap experience – and we’re looking for engaged customers to join the pilot. If you’re excited to share meaningful feedback and influence what comes next, this is your chance to get early acces...

F_King · 2025-09-09

At Flinders University, our Instructure Product leadership team had the privilege of coming together with educators, administrators, and students from across APAC. The conversations were filled with creativity, commitment, and collaboration. They rem...

rthornton · 2025-08-27

Our commitment to preserving the learning experience remains unwavering. When we launched our latest NPS survey, our north star was clear: do not disrupt learning. We set broad-stroke parameters with care but received feedback that these parameters f...

AkosFarago · 2025-08-08

Learn about the new integration between Canvas Studio and YouTube’s Player for Education!

NikkiWhang · 2025-08-05

Last week approximately 2,000 Canvas LMS users traveled to beautiful Spokane, WA for our annual InstructureCon event. During the week, we were granted an opportunity to sit down with several of our K12 and Higher Education users for a Customer Discov...

eschiebel · 2025-07-21

Canvas users may now choose to use a dyslexia friendly font.

KataKeri · 2025-07-21

A cleaner, more accessible, and easier-to-use Files page launched in Canvas on July 19! With improved navigation, bulk file actions, better accessibility, and a modern design, managing course and user files just got simpler. Prefer the classic view? ...

Rachel-Bowman · 2025-07-10

In today’s crowded edtech landscape, integration quality matters. Educators and administrators are under pressure to deliver seamless digital learning experiences without compromising on usability, data privacy, or security. That’s why we’re proud to...

Amy_Haskell · 2025-07-08

Last week, we hosted a K-12 Assessment Product Discovery Session (CDS) in San Antonio, bringing together curriculum and assessment leaders from districts across the country. This in-person event provided a valuable opportunity for participants to eng...

MichaelLysaght · 2025-07-08

Today, I’ll update you on some major progress on one of these projects: the Global Identity Service. And offer details of what you can expect over the next 12-28 months.

JoaoSilveira · 2025-07-08

During a recent Customer Discovery Session in Budapest, educators from Europe and Africa shared powerful insights on collaboration, mobile teaching, accessibility, and more. Their voices are already influencing how we evolve Canvas to better sup...

JoaoSilveira · 2025-07-03

A long request is now available: Canvas New Quizzes support to localized numeric formatting, allowing institutions to configure decimal and thousand separators based on regional conventions.

sgergely · 2025-07-02

We’re excited to release the data access platform (DAP) command line interface (CLI) referred to as DAP CLI 2.0. For developers and data engineers that access data from Canvas Data, this is a major version update that introduces new functionality, i...

SamGarza1 · 2025-06-23

Now that Differentiation Tags is available in Feature Preview in production as of June 21, 2025 , you may be asking yourself: What’s the difference between Sections, Groups, and Differentiation Tags? How do I know when to use each one?

AlexisNast · 2025-06-23

Discover how the new Canvas Apps experience streamlines app discovery, management, and monitoring, saving administrators valuable time. This enhanced experience provides critical data for informed investment in tools educators and learners truly use,...

SamGarza1 · 2025-06-18

Discussion Checkpoints are now available in Group Discussions! As we conclude the Discussion Redesign initiative, we invite you to share your feedback in a brief survey.

Published: 10-24-2025