Community help

Antoniopefaz · 2025-06-20

Hola buenas tardes, tengo un problema al iniciar canvas con el móvil.Cuando entro en canvas mobile, busco mi universidad y cuando pincho para entrar en mi universidad se me queda la pantalla en blanco y no se me abre otra ventanita para poner los dat...

KimberlyAustin · 2025-06-17

So I’m a student, and I’ve been trying to view my canvas pages of the last school year. The problem is, when I click to show all enrollments, the classes I took last school year aren’t shown. I don’t really understand why though, so I’m hoping this w...

elainew · 2025-06-10

What we are finding is that if an observer wants to message a student, they have to: select the classdelete the teachers from the messageand change the subject of the message. We were hoping for an easier way to contact a student if needed.

AhmedBadawy · 2025-06-09

Hello,I have a problem that is only faced on iPad. I have access denied on interactive frames inside the course material but I don’t have the same on android or normal browser.I contacted the university and they advised to use my pc instead which is ...

tamimrijan · 2025-06-05

Hi everyone,I’ve been facing an issue where my Canvas account automatically logs out every 3 days. Each time, I get a message saying I need to log in again due to my institution's security policy (screenshot attached).It’s becoming quite inconvenient...

NamrataHindujaG · 2025-06-03

Hi everyone, I’m new to this forum and not yet familiar with the Canvas mobile experience. I’m curious to know how it can be improved for students who are juggling academics, work, and personal life. I’d really appreciate any expert advice or insight...

KelseyHAWTHORN · 2025-06-02

Hi! I keep getting an error on the Canvas Teacher app that says there are no valid submissions to mark (even though there are MANY submissions to mark. If I open them on the website, I can mark them and annotate them but I cannot on the app version.

KaseyWorkman · 2025-05-20

Problem statement:Students cannot see which tasks they have already completed in “modules” section. This leads to the student having to go back to the “grades” section to check which tasks have already been completed, and they will have to memorize t...

CallumCopping · 2025-05-20

Hi, So a teacher has requested to me the following:"I’m wondering if you know the answer to this or could help. We don’t seem to be able to message course sections from the mobile app anymore (we could last year). I either have to send a message to t...

GeorginaLalli · 2025-05-14

I took notes on a few files this past weekend. During the weekend the notes would show up on the files when I accessed them in multiple devices, but a few days later none of the notes are there any more.

LameesMakhamreh · 2025-05-10

heloo how can i upload my assignments as i had issues 2 hours and i dont have left enough time to wait for resloving isse? is there any place to upload it somewhere else ?

cfarris1 · 2025-05-10

I am trying to get Canvas Teacher to load from App store onto my I-Phone 11. All that happens is the purple wheel just goes round and round. I have tried cellular data versus my Wi-Fi. I have tried clear caches and cookies. Any help would be appr...

GracieRomero · 2025-05-07

I can't see my assignments of this week.

RajalakshmiSund · 2025-05-03

I am instructional designer at Bellevue College and two instructors have reported that the audio files that they embed on Canvas, does not have the Play icon on the Canvas app. I checked it, and I am unable to see the play icon either. The original a...

KAYLEEJONES1 · 2025-04-29

so when I try to do my work on my phone when I don't have my computer I try and try to use my phone and I have tried going to a phone store and they said that nothing is wrong and I'm not saying that's its y'all's app and thank for any feed back that...

mlrasmussen · 2025-04-23

I have a faculty member who can no longer minimize or hide the grading slider window/comments window when doing handwritten annotations on her Ipad with an Apple pencil. I believe this functionality was taken away during an update last fall. Can we p...

Delailah2025- · 2025-04-18

is there a thing you can take notes in canvas??? If so I haven't found it yet if not then there should be.. Would be helpful to students

GeoffreyWheeler · 2025-04-15

I like to use Canvas Mobile Teacher to take attendance. I can walk around the classroom and make sure I get everyone. During the day I need to change from one class (section) roster to another using the funnel (filter) icon. If I use one roster a...

XimonieClark · 2025-04-11

Hi, We are creating a Canvas site/course that is dedicated to teaching and assessing physical skills. We have set up assignments with marking rubrics for the main areas of each skill that should be assessed. The assignment is set to 'no submission' ...

AMIRMOHSEN · 2025-04-03

I have to use CANVAS for two different college. So, I need it on my mobile and lap tab.please advise how to manage?Thank you

SuzanneRidinger · 2025-03-31

Why is there often such a gap between student submissions in Canvas and when it shows in the parent/ observer’s Canvas section? Sometimes I end up accusing my daughter of not being timely with her work when Canvas is the issue. You (Canvas) need to...

canvas_user1 · 2025-03-27

Hey Canvas Admin, been using your app for a long time and have wanted this feature for a while. I want to be able to access my average category grade and do what if scores on the mobile version of canvas. This would make things a lot better instead o...

ErynDaley · 2025-03-13

so when I try to open the app I only get a white screen. can anyone help with that?

JesseAshby · 2025-03-10

I had Canvas on my old phone and it worked just fine. I got a brand new phone about a week ago, and now I cannot log in at all. I know the password is correct because I can still log in on my laptop. I'm sure it's related to the fact that my phone is...

twilliams8 · 2025-03-07

I have links that work correctly on a computer, but those same links in the Canvas app on my iPhone point to files in a different course of mine. Any ideas why that might be?

GIDEONASUBOP · 2025-03-02

I wish to suggest the feature of an Alarm section in the Canvas student app. This feature should enable students to set alarms in the Canvas student app with labels like normal digital alarm clocks on phones. These alarms can pop up as notifications ...

RachelCarmon · 2025-03-01

I use the Canvas Student App on both my iPhone and my iPad. My To Do list used to show me assignments that were coming up within the next week. Now it has stopped updating and only shows two assignments due within the next few days. I know that I hav...

ElisabethHelstr · 2025-02-28

I am trying to figure out where in admin settings I can fix the URL for parent notifications. Parents receive email notifications and when they click the "Click to View" link they get a 403 error, app_not_configured_for_user. I am guessing it's link...

lynch1 · 2025-02-26

The Canvas Teacher iOS app will not load for me. (See attached screenshot.) Anyone else experience this?

ngsell · 2025-02-25

One of the teachers in my building cannot attach photos or files to her messages in the Canvas Teacher App on her iPad. Every time she tries, it gives her an error and says it can not upload or upload failed and cannot be sent. She is updated to iOS ...

JuditTarnoy · 2025-05-28

Security and user experience can coexist in the enhanced mobile session handling. Learn more about how Canvas is now handling mobile sessions!

annalindsay · 2025-03-25

We recently participated in our first Customer Discovery Session of 2025 in Lakeland, Florida, where educators shared invaluable feedback on AI, accessibility, and user experience. Discover how their voices are shaping Canvas LMS.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

JuditTarnoy · 2025-03-11

Is Your Content Ready for the Dark Side? Why Teachers Need to Think About Dark Mode

JuditTarnoy · 2024-12-10

Simplifying Learning: Improved Support for New Quizzes TLDR: Quizzes are key to learning, and we’ve made them easier to access and navigate in the Canvas Mobile apps. With improved support for New Quizzes, both learners and instructors can now enjoy ...

JuditTarnoy · 2024-10-23

We are looking for your help: Canvas Parent App notification is in our crosshair

JuditTarnoy · 2024-10-04

Canvas Parent App displays submission feedback and rubric

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

Published: 10-16-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 10-03-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 10-03-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 10-03-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 10-03-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Android app requires ...

Published: 10-03-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 10-03-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 09-09-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-09-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-09-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-09-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Android app requires ...

Published: 09-09-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 09-03-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 08-18-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 08-15-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Android app requires ...

Published: 08-15-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 08-15-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 08-15-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 07-17-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 07-17-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 07-11-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 07-11-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 06-12-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 06-12-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 06-12-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 06-12-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 06-12-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 06-12-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 06-12-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 06-12-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

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