Community Help

CelestineWyre · 2024-01-17

The instructor’s assignment tells us to go to compose in thr Green drop box and I can’t find it anywhere on the screen. Help,

KatieWright · 2024-01-16

I am able to add things to my to do list has a student and see it on my to do list on my laptop, but when I go to check my to do list on the mobile app with my IPhone the item i added to my to do list doesn't show up.

Yoonmi · 2024-01-09

Whenever I try to watch lecture video which is from Microsoft stream and it requires to login.I already did IOS setting and Canvas student app and turn on the slidbar ‘Allow cross website tracking’.Every time I click the Microsoft login button, it do...

SeanLowe1 · 2024-01-08

When I receive notifications from Canvas, I receive four push notifications for each one. For example, when an instructor sends an announcement, I receive four push notifications on my mobile device. Is there any fix for this? Should I just redownloa...

L11ghtman · 2023-12-20

I mostly work on my personal MacBook Pro and my company's Windows laptop. I'm inundated with tech in my house and work remotely, and was thinking of grabbing an iPad and getting a good deal by trading in the MacBook to do it, because I can technicall...

MelodyMoy · 2023-12-15

Hi!  I know Canvas Mobile is still a work in progress and that it's a relatively new feature and that they're still working on it (on mobile or on desktop), when you're on desktop, and I like the Canvas UI when you can upload things) and in the diff...

AnderssonMartín · 2023-12-13

buena tarde, alguien me puede ayudar a solucionar el problema de las notificaciones automáticas de la app movil, me sale el mensaje "ha ocurrido un error inesperado" muchas gracias

tcadw · 2023-12-01

One of my main practices as a teacher is to prepare questions for in-class discussion on .pdf files, and in class, I will write on those files (using my iPad and stylus) and upload pictures of student work so that students have a record of our class ...

Denesh_VT · 2023-11-26

I have cloned the canvas android code and set up that as per the documentation. After that I have Build the application. I has launched and when the loading screen off that time crashed. I don't know what the cause of the issue. I have tried some oth...

ChristineWiley · 2023-11-26

When I log in and go to my classes at the top it’s a menu that drops down and you can get to your grades and class work. This feature is not working.

TaiMorganson · 2023-11-19

How can I get stuff I add to my personal to-do list show up in my big to-do list on the Canvas app? Is this possible? Currently it only shows up in the app’s “Calendar” tab.

KyleStrem · 2023-11-18

Hi All,I have run into an issue as a student.I submitted a file to answer an exam question; file upload ensued. I watched the completion percentage hit 100%, and then the confetti graphic showed on the screen.However, when it was time for my professo...

CaitlinGewin · 2023-11-08

I have multiple user reporting the same issue with the Canvas Teacher app on Android. The Attendance (Roll Call) feature is not working. When Attendance is selected, nothing aver loads. The screen either stays blank or is an endless loading screen. D...

AriannaMedina · 2023-11-06

MelissaLuffman · 2023-10-30

My students are using Canvas on iPads. I uploaded a document for students to annotate. This is not through the student annotation feature. When student went back to continue working on the assignment, all the student's work is gone. Is there a way...

NigelBraithwait · 2023-10-18

I know that canvas has a what if grades feature on the web version but it isn’t in the mobile version. I was wondering if there actually is one and I’m not looking in the right place. If not I think that canvas should implement that feature as a qual...

ELISSAHELENIUS · 2023-10-09

trying to upload a media video for a assignment and this keeps popping up? help!

Julius_Rodrigue · 2023-10-09

A student cannot access videos in the course when using the app on their phone. When they click on the video, they get looped back to the log-in page for Canvas. I've seen this before. Generally, after a student has clicked on the "Panopto Video" lin...

Stephanie_anne · 2023-10-05

Does Canvas alert when you screenshot a document uploaded to Canvas?

EthanTuccillo · 2023-10-05

I was annotating and reading an article for homework for three hours on the mobile Canvas app. When I woke up to finish the last few pages, all of my annotations were gone except the very first one I made. I am so upset and frustrated and dont have t...

Steflearns · 2023-10-02

Hello,One of our instructors encountered an issue with the Canvas Teacher app. Students were required to submit their assignments, and the class was divided into teams.However, the work submitted by one team appeared in the SpeedGrader section for al...

Leeia · 2023-10-02

There doesn’t seem to be an option to maximise a lecture video anymore on an iPad using canvas. Has it moved or is this a bug? (I’ve already deleted and re-downloaded and nothing has changed)

LianM · 2023-09-27

Hello, I am trying to get my Canvas student app set up. When it asks me to input my school, I select Parkside but then I always get a "failed to load login page" and am unable to get any further. I have an Iphone. Please help, would love to get this ...

Dan20 · 2023-09-24

I am unable to hide the grade/comment detail tray on my iPad Pro 12.9” like I am able to hide it on my laptop. On the smaller iPad, it at least disappears when the iPad is in portrait mode, but on the larger iPad, it never goes away. While grading a ...

nicalorenzo · 2023-09-22

All of a sudden, I no longer receive push notifications from the Canvas Application (IOS). I already uninstalled/installed the app. My other classmates are also experiencing this issue.

Paigeywat · 2023-09-18

I was able to watch the embedded videos for my courses just a few days ago, on the app, on my iPad. Now, when I’m trying to play a video in the app, it loads forever and never actually plays, but the image is there. Also tried logging in from a brows...

KentHoggatt · 2023-09-16

I teach for two universities. How do I load two canvas apps on my iPhone? thanks khoggatt@lipscomb.edu

raeanna_campbel · 2023-09-15

Is there a way to change the Speedgrader list of assignments to the submission date and time on CanvasTeacher for IOS? This is feature is available online, but there doesn't seem to be an option available on the app. Also, if there isn't a way to cha...

ShivamPatel · 2023-09-11

Whenever I try to access a link to a file uploaded to canvas by my teacher anywhere else than the files page, they will never load. When these links are on a assignment or on a different page, a blank white page pops up. This occurs with a pdf, docx,...

HazelMora · 2023-09-11

How can I remove past enrollments from my canva app?

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-05-14

Everything’s green and the driveway is covered in sidewalk chalk and life is totally normal, so that means it’s time for a mobile update!

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

peytoncraighill · 2020-02-14

We’re at nine million monthly active users of the Canvas mobile apps, which is many millions more than when I last posted about Instructure’s approach to mobile. If you’re new to Canvas, or if you’re curious about how and why we do the things we do, ...

peytoncraighill · 2019-12-05

All about Canvas Parent 3.0 iOS Beta.

peytoncraighill · 2019-11-18

We’re waffling between snow and sunshine in Utah and my discolored pumpkins are shriveled and leaking, so that means it’s time for a fall update! Here’s what the mobile teams are working on.

peytoncraighill · 2019-07-26

Hope summer is going well for you! After the second-rainiest spring on record, the atmosphere over Utah burned away and now we're all walking around in climate-controlled space suits and eating sand. Here’s what the mobile teams are working on.

peytoncraighill · 2019-04-22

Here's some stuff that's worth writing home about!

peytoncraighill · 2018-10-22

It’s about time we published an update from the Canvas mobile teams, don’t you think?

peytoncraighill · 2018-07-30

If you're looking for printer-friendly how-to guides for parents who are self-registering for Canvas, here's what we've come up with.

peytoncraighill · 2018-07-19

Instructure's mobile strategy usually ends up outlined in a couple of InstructureCon presentations, but if you’re new to Canvas, or if you haven’t made it to InstructureCon, or if you just want to know more about our mobile strategy, here’s a brief s...

peytoncraighill · 2018-07-02

With a few more tweaks we'll be done with Canvas Parent 2.0, so here's a final pre-release post! Anything to do with pairing codes or self-registration in this post is only relevant if self-registration is enabled at your institution.

In Canvas Student 7.8, the Inbox has new functionality and an updated user interface. Additionally, Ungraded Quizzes and Surveys display in the ToDo list. Canvas iOS app version updates are distributed in a phased rollout, which distributes the updat...

In Canvas Parent 3.13, observers can view submission content and assignment feedback in the Assignment Details page. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic u...

In Canvas Teacher 1.29, the Inbox has new functionality and an updated user interface. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The feature...

In Canvas Parent 3.11, observers can view assignment submission content and feedback in the Assignment Details page. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feat...

Published: 08-06-2024

In Canvas Teacher 1.28, Irish and Hindi language localizations are added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. T...

Published: 08-06-2024

In Canvas Parent 3.12, Irish and Hindi language localizations are added. Additionally, the minimum supported iOS version is increased to iOS 16. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all u...

Published: 08-06-2024

In Canvas Student 7.7, Irish language localization is added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. In the Calendar...

Published: 07-15-2024

In Canvas Teacher 1.32, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 07-15-2024

In Canvas Student 7.5, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately b...

Published: 07-08-2024

In Canvas Student 7.6, Hindi language localization is added. On the Assignment Details and Grades pages, a Graded pill displays once the submission has been graded. When creating a new To Do item, the details page is redesigned. Offline Mode supports...

Published: 06-18-2024

In Canvas Teacher 1.31, the Calendar feature is available for instructors. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

Published: 06-11-2024

In Canvas Student 7.4, the calendar has color updates, the first day of the week syncs with web settings and students can add, edit and delete calendar events. Additionally, when inserting a link in the Rich Content Editor, the text field is no longe...

Published: 06-11-2024

In Canvas Teacher 1.27.0, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users...

Published: 06-11-2024

In Canvas Parent 3.11, embedded media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Additionally, updates have been made to the Calendar filter and interface. Canvas iOS app version updates are ...

Published: 06-11-2024

In Canvas Student 7.5.1, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. The calendar has various user interface updates. Additionally, Offline mode includes the availability of Announ...

Published: 05-17-2024

In Canvas Parent 3.10, in the User Menu, a Mastery Connect Link is available. Additionally, all submission types display the Missing tag and the Grades page interface page is updated. Canvas iOS app version updates are distributed in a phased rollout...

Published: 05-17-2024

In Canvas Student 7.4, the Missing tag displays for every type of assignment submission. In offline mode, images are accessible. Furthermore, the Canvas Student app has improved the display of large images. Canvas iOS app version updates are distribu...

Published: 05-17-2024

In Canvas Teacher 1.26, anonymous assignments submissions and anonymous ungraded survey submissions display as a numbered list of students. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users ...

Published: 05-13-2024

In Canvas Parent 3.10, the late submission deduction display is improved and the Course grade display is updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feature...

Published: 05-13-2024

In Canvas Student 7.3, attachments are available in Announcements and Discussions when using Offline Mode. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in th...

Published: 04-10-2024

In Canvas Student 7.3, anonymous discussions are supported, a Mastery Connect link is available in the User menu and large text is supported in Assignment Details. Canvas iOS app version updates are distributed in a phased rollout, which distributes ...

Published: 04-10-2024

In Canvas Teacher 1.25, anonymous discussions are supported and comments are hidden for students on discussions with availability dates. Additionally, teachers can bulk publish all modules and individual module items and a Mastery Connect link is ava...

Published: 03-26-2024

In Canvas Teacher 1.29, instructors can publish or unpublish modules and module items. Additionally, push notification options are updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all us...

Published: 03-19-2024

In Canvas Student 7.2, reminder notifications for assignments and quizzes are available and push notification categories are updated. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users ov...

Published: 03-14-2024

In Canvas Student 7.2, students can set assignments and quiz reminders. Additionally, on the Grades page students can view their total grade based on graded assignments only and the interface is updated. Canvas iOS app version updates are distributed...

Published: 02-09-2024

In Canvas Android 1.28, next and previous buttons are added to module items. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 02-05-2024

In Canvas Teacher iOS 1.24, Assignment Enhancements and Discussion and Announcement Redesign interfaces are supported. Additionally, instructors can rearrange course cards in the Dashboard. Canvas iOS app version updates are distributed in a phased r...

Published: 02-05-2024

In Canvas Student iOS 7.1, Assignment Enhancements and Discussion and Announcement Redesign interfaces are supported. Additionally, students can rearrange course cards in the Dashboard. Canvas iOS app version updates are distributed in a phased rollo...

Published: 01-31-2024

In Canvas Student 7.1, students can reorder course cards on the Dashboard. Additionally, the late penalty label color is updated in Assignment Details. Canvas Android app version updates are distributed in a phased rollout, which distributes the upda...

Published: 11-29-2023

In Canvas Teacher 1.27, Discussion and Announcement Redesign is supported. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

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