Community Help

RichardTutunick · 2024-10-01

We have students that are submitting assignments through the Canvas app but the time is different from what is showing as when it was submitted for the instructor. It is showing a later time and not simply to the hour as it would be with a time zone ...

Ronniec1717 · 2024-09-23

Opening any discussion or content in dark mode makes the content not viewable; the content becomes transparent with a white background (assuming it’s white text) a

thohoangngo · 2024-09-23

Step to produce:1. Using Canvas web version on Mobile device 2. Open the hamburger menu on the most left top 3. Click on the navigation link of the LTI tool. Expected: The link should navigate me to the LTI tool's launch URL Actual: I'm not being dir...

dhulsey · 2024-09-19

I am noticing on the iOS app that HTML tags are showing in the assignment comments. I assume this is because there were HTML tags from the rich text editor from the desktop Version of Canvas. It makes assignment comments difficult to read on the iOS ...

paxton_helms · 2024-09-18

I am trying to grade quizzes that are a combination of multiple choice and, at the end, a short answer question. When I grade the multiple choice question on either my iPad or my iPhone, I cannot advance to the next student by swiping. Instead, I ha...

nreed0601 · 2024-09-18

When I add my own To Do for a course, it doesn’t show up on the To Do tab in the mobile app (it shows up with all my assignments on the Desktop version though). I have to scroll to that date in the calendar. It would be beneficial to have it under th...

SheunesuChikuse · 2024-09-16

My courses for the current semester are not showing up on Canvas

fujiaka26 · 2024-09-09

I am having trouble logging in to the canvas app. My login doesn't work on the app even though it works when I do it on the computer. I asked my teacher and they told me to use a qr code to sign in, but when I scan the qr code it doesn't sign me in o...

dmello2 · 2024-09-09

In the Teacher app, my students’ assignment submissions (text-based) don’t show! When I go into the assignment to do some grading, Everything pulls up as normal EXCEPT for the screen showing just a white page. No text actually appears. 路 Bug?

JamesPhillips2 · 2024-09-08

I filled out the participation in classes form, to secure my financial aid before September 12th deadline which is 21 days after the start of classes. Financial Aid sent me an email saying all my classes are verified attendance except ECN221. I don't...

anthosmi · 2024-09-08

My Canvas Page got huge. I can't shrink it back to normal size. It is only my Canvas page, if I open up any other internet browser the font size is fine. How do I fix this?It is like I am zoomed in on the Canvas Page or something, like at 200%.

NatalieLiu · 2024-09-03

I tried watching the lecture on my iPad, but the page went blank even though I downloaded the canvas app. Then I tried using Safari to log into my canvas account, and first it said "Enable third-party cookies", so I turned off "Prevent cross-site tra...

InesManuel · 2024-09-02

Hi,I was looking at my class pages today on my tablet since my classes start tomorrow. I opened them all up once, but when I was trying to go back to a class page I already looked at I was stuck on a loading screen. I checked back on the class page I...

ValidJupiter · 2024-09-01

The problem I'm having with the mobile to-do list, which I exclusively use to check for upcoming assignments, is that it only shows assignments a week in advance. My professors have set up their classes so that we have two weeks to complete assignmen...

Smoothrocks · 2024-08-29

behind my school districts logo, the background shows up white instead of dark grey/black, it might be due to the background of the logo but is there a reason and a fix for this? Thanks

107053677364317 · 2024-08-26

Hello everyone,I'm looking for advice on the best ways to use mobile apps to improve educational outcomes for students. As someone who is involved in education, I've seen the potential of these tools, but I want to ensure I'm using them most effectiv...

TheresaSmith272 · 2024-08-25

I want to add Canvas to my phone as an app, but the name of my school does not populate when I start typing it.

Dia1 · 2024-08-20

Student: Online I am able to see all of my assignments upcoming that are due when they are due and ones that I completed in the to do tab but on the app it’s saying I have nothing to do. Is there a setting I have to change or is it just like this?

AndreaN · 2024-08-19

We are trying to set up individual pages for Junior School students to edit and upload images of their school work (we didn't want this as an assignment as it is more of an ongoing learning journal of highlights throughout the year). I have set up a ...

alex_papish · 2024-08-12

Hi everyone! We noticed the following issue and hope someone can share a solution. We created a standard quiz on Canvas without any deadlines and with unlimited attempts. After publishing, it is enabled for students via the desktop version of Canvas,...

LoriHokerson · 2024-08-08

I love grading student assignments on my iPad in the Canvas App, using my Apple Pencil. Are the annotations accessible to a screen reader?

LauraCrossey · 2024-08-04

How do I add a teaching assistant from the mobile app?

ryan_lopezdevin · 2024-07-29

I just picked up a new tablet as well as an e-ink tablet, which I'm hoping will reduce my eye strain while grading. I also needed to get a new phone, so it's been a lot of new tech for me lately. Anyway, I have now installed canvas on all three devic...

marthazumack · 2024-07-22

Last week we discovered a file showing up in Google search results caused by the following: The Canvas student app delivered a file by generating a URL with a "non-guessable" verifier. This URL appears to bypass any permission checks so can be viewed...

tt6 · 2024-07-17

Hello, I am having trouble of opening canvas app on my iPad. I have checked my setting and the version of my ipad is up to date. I have tried to delete the app along with all the data and re-installed, but it did not work. Every time I tried to open ...

Ddom6 · 2024-07-16

I typed in my college and it goes to a blank page. Nothing happens. Once, it gave an error message. I need help.

RyanAAClark · 2024-07-15

I'm trying to figure out if the Turnitin similarity score can be hidden on the Canvas Teacher app, as we routinely mark work with students present. Therefore we would like to keep this hidden from them while the report is being marked.

mmrasmussen · 2024-07-13

Is anyone else having issues with students not being able to answer multiple answer questions in New Quizzes when they are using the Canvas Student app? We are noticing that this seems to be happening in the iOS app both on mobile devices and Mac com...

RichW · 2024-07-10

I am attempting to log in to Canvas Mobile and when i enter my username and password it keeps saying authentication attempt failed. Any suggestions?

AsaLiebowitz · 2024-07-09

Sorry if this seems like not a big deal, but it drives me nuts when I need to export 20+ PDF/ppt. files at a time, and keep having to manually change the name within the other app to keep my slides in order. I have Canvas on both my iPad and my iPhon...

JuditTarnoy · 2024-12-10

Simplifying Learning: Improved Support for New Quizzes TLDR: Quizzes are key to learning, and we’ve made them easier to access and navigate in the Canvas Mobile apps. With improved support for New Quizzes, both learners and instructors can now enjoy ...

JuditTarnoy · 2024-10-23

We are looking for your help: Canvas Parent App notification is in our crosshair

JuditTarnoy · 2024-10-04

Canvas Parent App displays submission feedback and rubric

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-05-14

Everything’s green and the driveway is covered in sidewalk chalk and life is totally normal, so that means it’s time for a mobile update!

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

peytoncraighill · 2020-02-14

We’re at nine million monthly active users of the Canvas mobile apps, which is many millions more than when I last posted about Instructure’s approach to mobile. If you’re new to Canvas, or if you’re curious about how and why we do the things we do, ...

peytoncraighill · 2019-12-05

All about Canvas Parent 3.0 iOS Beta.

peytoncraighill · 2019-11-18

We’re waffling between snow and sunshine in Utah and my discolored pumpkins are shriveled and leaking, so that means it’s time for a fall update! Here’s what the mobile teams are working on.

peytoncraighill · 2019-07-26

Hope summer is going well for you! After the second-rainiest spring on record, the atmosphere over Utah burned away and now we're all walking around in climate-controlled space suits and eating sand. Here’s what the mobile teams are working on.

peytoncraighill · 2019-04-22

Here's some stuff that's worth writing home about!

peytoncraighill · 2018-10-22

It’s about time we published an update from the Canvas mobile teams, don’t you think?

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-12-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 12-11-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-06-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-13-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-07-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-05-2024

In Canvas Student 7.8, the Inbox has new functionality and an updated user interface. Additionally, Ungraded Quizzes and Surveys display in the ToDo list. Canvas iOS app version updates are distributed in a phased rollout, which distributes the updat...

Published: 09-05-2024

In Canvas Parent 3.13, observers can view submission content and assignment feedback in the Assignment Details page. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic u...

Published: 09-05-2024

In Canvas Teacher 1.29, the Inbox has new functionality and an updated user interface. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The feature...

Published: 09-05-2024

In Canvas Parent 3.11, observers can view assignment submission content and feedback in the Assignment Details page. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feat...

Published: 08-06-2024

In Canvas Teacher 1.28, Irish and Hindi language localizations are added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. T...

Published: 08-06-2024

In Canvas Parent 3.12, Irish and Hindi language localizations are added. Additionally, the minimum supported iOS version is increased to iOS 16. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all u...

Published: 08-06-2024

In Canvas Student 7.7, Irish language localization is added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. In the Calendar...

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