Community Help

AsaLiebowitz · 2024-07-09

Sorry if this seems like not a big deal, but it drives me nuts when I need to export 20+ PDF/ppt. files at a time, and keep having to manually change the name within the other app to keep my slides in order. I have Canvas on both my iPad and my iPhon...

JMPhillips_23 · 2024-07-02

What happens when I get all the badges ?

Cjones141 · 2024-05-26

I am in Arkansas where I am in the Central Time zone where my school is Mountain time. I keep missing due dates because my app says one time which isn’t correct and my computer link for canvas will say the correct due date. Is there a way to fix this...

CherylAdelmeyer · 2024-05-19

Can I keep each canvas account for both schools I attend? If I cannot will my information disappear on one? I am attending summer school at one University, then switching back to the other one.

ChristinaRatlef · 2024-05-18

I am a student and I have been using the app for two years. However, when I go into my course Functional medicine coaching Academy, I click on the module. I click on the videos it’s not loading. I’ve tried different modules. I deleted the app and rel...

Di1234567 · 2024-05-15

I’m not sure how comments are supposed to work, but I have to go into each assignment and then click submission and rubrics to see if there is a comment. For 50 assignments, that’s 100 clicks to get to a comment, then each class. That is a lot of tim...

Di1234567 · 2024-05-15

Can you please make it so that ALL unsubmitted items show up in the todo? Or create the ability to sort/filter status = unsubmitted in the grades and assignments section? This would make it much easier than scrolling through 6 lists of 100 assignmen...

ColtonSandlin · 2024-05-14

Hello where can I find the classes that I will be in next year on canvas I can’t seem to find it and I tried the app and on google thank you I’m a student I would like to see the classes thank you

JasonFults · 2024-05-14

I received a call from an instructor who does a lot of grading on the Canvas mobile app. They pointed out that when they receive an item that needs to be graded on their to-do list and they click on it, it takes them to the first student in alphabet...

HeatherKimbroug · 2024-05-10

I am having issues with viewing the lectures after the first lecture across all of my classes on the mobile app and on the platform, however, I don’t have this issue on the Laptop version of canvass. Please advise. (There are several of us with this ...

AudreySchneider · 2024-05-09

For some reason, when I try to check my grade on the mobile app (for both iPhone and iPad), the page scroll feature doesn’t work. This is very frustrating. Is there any way to fix this?

belen_rojas · 2024-05-09

Hi everyone, I'm reaching out because one student in my course is consistently encountering an "Access Denied" message when trying to access the embedded Storyline presentations. Here's what we know: The issue only affects this specific student, whil...

MPiatak · 2024-05-09

Is there any way to get a CopyLeaks plagiarism percentage score thing to show up in Speedgrader for the iPad?

LauraCND · 2024-05-02

An instructor noticed that their assignment had the wrong submission type. As they were not at their computer and the due date was looming, they went into the Canvas Teacher app to make the edit. However, submission type is not something that they we...

LoganWagner · 2024-04-19

One of my assignments (quiz) shows a rocket ship with a check mark symbol over it in my "grades" section,and the grades have not been posted for it yet,and everytime i go check, its says 0/20 but "some questions have not been graded yet*" does this j...

Bethany86 · 2024-04-11

When I open the app, everything looks and works as normal. However, when I go to the grades page for each class, I can no longer scroll through as normal. The header is stationary and you cant move through as normal. Is there a glitch?

oivramirez · 2024-04-01

Desde mi iPhone o iPad no puedo o no me muestra los escenarios. Alguien me ayuda?

shernandez2 · 2024-03-28

I know this is an option for Assignments, but I'm not finding how to view a rubric in the student app for Discussions. Is this possible?

EromoseleEDEGHO · 2024-03-28

Please how can I find the QR Code? I can’t access my canvas

ehills · 2024-03-26

Ah, the age-old debate between Android and Apple... Anyone have insight as to why the To-Do List on Android displays dates in the To-Do List and has a filtering button while that feature is not available on iOS? I would love to see those dates added ...

sstuart · 2024-03-18

On Canvas's Desktop website there is an "Available until XXX time" under the due date for the assignment, but does not have this feature on mobile. I had issues with uploading an image so I did my best to recreate what I see on the desktop website. ...

JoolzJ · 2024-03-16

My students using android phones are unable to see group members in the app. They can see the group they are in but when they click on the people part it shows everyone on the module, not their group. Those on ios dont have the same issue.

ElijahSmith3 · 2024-03-12

I've recently stopped receiving push notifications on my canvas app and when I went to check my notifications preferences through the web browser, there was no column for push notifications anymore. Any idea how to add this back? Thanks

CatherineWormal · 2024-03-05

How do I delete an item within a modules. I have a video and I want to remove it.

SCR90 · 2024-03-05

I keep trying to access the course I registered to at GTCC. It says enrolled as student and published but when I click the star I keep getting this message "Course cannot be added until active." I don't know what to do.

JuanPolania · 2024-02-23

I am having trouble viewing the special characters on a canvas presentation posted by a professor. I am able to see the characters on a desktop but am unable to see it on mobile. the special characters show as a empty box and out of sink with the res...

BStutzman · 2024-02-12

I just updated my Canvas Student app to 7.1.2 and student no longer have the submission and rubric button in an assignment until they submit the assignment. This is taking away functionality that I was using prior to the update where I would have st...

Josie4 · 2024-02-12

Hello, I have reviewed your documentation on rubric view in the student app and there does not appear to be the option of viewing the longer description so that students ensure they are meeting the requirements. All that can be seen is a title and ...

AlexisCallor · 2024-02-12

I’m a student and on my iPad and my iPhone, I have the default browser set to Chrome. However, every time I try to take a quiz I get a warning notification from canvas that says to switch the browser from safari to chrome or Firefox because the media...

HelenCarter · 2024-02-10

Can not log into my canvas app on my android. - student. Password and id work on computer log in, but not on android. and did so till recently. Have cleared my cache, and history. Have uninstalled and reinstalled Canvas. Any ideas?

JuditTarnoy · 2024-12-10

Simplifying Learning: Improved Support for New Quizzes TLDR: Quizzes are key to learning, and we’ve made them easier to access and navigate in the Canvas Mobile apps. With improved support for New Quizzes, both learners and instructors can now enjoy ...

JuditTarnoy · 2024-10-23

We are looking for your help: Canvas Parent App notification is in our crosshair

JuditTarnoy · 2024-10-04

Canvas Parent App displays submission feedback and rubric

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-05-14

Everything’s green and the driveway is covered in sidewalk chalk and life is totally normal, so that means it’s time for a mobile update!

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

peytoncraighill · 2020-02-14

We’re at nine million monthly active users of the Canvas mobile apps, which is many millions more than when I last posted about Instructure’s approach to mobile. If you’re new to Canvas, or if you’re curious about how and why we do the things we do, ...

peytoncraighill · 2019-12-05

All about Canvas Parent 3.0 iOS Beta.

peytoncraighill · 2019-11-18

We’re waffling between snow and sunshine in Utah and my discolored pumpkins are shriveled and leaking, so that means it’s time for a fall update! Here’s what the mobile teams are working on.

peytoncraighill · 2019-07-26

Hope summer is going well for you! After the second-rainiest spring on record, the atmosphere over Utah burned away and now we're all walking around in climate-controlled space suits and eating sand. Here’s what the mobile teams are working on.

peytoncraighill · 2019-04-22

Here's some stuff that's worth writing home about!

peytoncraighill · 2018-10-22

It’s about time we published an update from the Canvas mobile teams, don’t you think?

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 12-11-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-06-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-13-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-07-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-05-2024

In Canvas Student 7.8, the Inbox has new functionality and an updated user interface. Additionally, Ungraded Quizzes and Surveys display in the ToDo list. Canvas iOS app version updates are distributed in a phased rollout, which distributes the updat...

Published: 09-05-2024

In Canvas Parent 3.13, observers can view submission content and assignment feedback in the Assignment Details page. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic u...

Published: 09-05-2024

In Canvas Teacher 1.29, the Inbox has new functionality and an updated user interface. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The feature...

Published: 09-05-2024

In Canvas Parent 3.11, observers can view assignment submission content and feedback in the Assignment Details page. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feat...

Published: 08-06-2024

In Canvas Teacher 1.28, Irish and Hindi language localizations are added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. T...

Published: 08-06-2024

In Canvas Parent 3.12, Irish and Hindi language localizations are added. Additionally, the minimum supported iOS version is increased to iOS 16. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all u...

Published: 08-06-2024

In Canvas Student 7.7, Irish language localization is added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. In the Calendar...

Published: 07-15-2024

In Canvas Teacher 1.32, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 07-15-2024

In Canvas Student 7.5, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately b...

Published: 07-08-2024

In Canvas Student 7.6, Hindi language localization is added. On the Assignment Details and Grades pages, a Graded pill displays once the submission has been graded. When creating a new To Do item, the details page is redesigned. Offline Mode supports...

Published: 06-18-2024

In Canvas Teacher 1.31, the Calendar feature is available for instructors. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

Published: 06-11-2024

In Canvas Student 7.4, the calendar has color updates, the first day of the week syncs with web settings and students can add, edit and delete calendar events. Additionally, when inserting a link in the Rich Content Editor, the text field is no longe...

Published: 06-11-2024

In Canvas Teacher 1.27.0, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users...

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