Community help

mark_taormino · 2022-08-04

I have a lot of entries in Canvas modules. when I try and edit one of the entries, it crashes the browser. When the edit box opens and I try to edit, the screen fades with a spinning circle. The browser then freezes errors out. I've tried every brow...

LouisSpinelli · 2022-08-04

I accidentally uploaded the wrong file for my final assignment, and when I try and click the delete button, I get prompted with: Error updating submission draftI also have trouble uploading multiple files and get the same messageThis is incredibly fr...

it_sheltonmac07 · 2022-08-04

Hi ,I am an assistant administrator of Canvas at my university . We have two students who are unable to access their course work on Canvas using a Google Chromebook . The students are able to login , but after that , the courses don't show up on the ...

itsmedannie · 2022-08-04

ward_michael · 2022-08-04

We already use the old Google Apps/Drive LTI tool since 2017. We see there is a Google Assignments (LTI 1.3) but it says you have to have Google Workspace for Education (formerly G Suite) and not sure if that means we would have to then manage all o...

JAMESROBERSON · 2022-08-04

I have seen a lot of chatter about Canvas/Code.org but I cannot find where this was done. I will be using Code.org to teach APCS Principles and we were just introduced to Canvas in our district. Has anyone mapped the Code.org curriculum into a Canv...

glonghini · 2022-08-04

I'm trying to get the time that a student spent on an attempt. When checking a submission, there's the value on the top that says: This attempt took x minutes.Is there an endpoint that exposes this information?Thanks.

dd · 2022-08-04

Are students able to see Grading Notes on a question when they are answering that question while taking the quiz?

JacobBloom · 2022-08-04

I need to contact the Customer Support Manager person/people for our school district. I don't have this information from the previous person in the district admin role. How do I go about finding this information?

SamanthaKavky · 2022-08-04

If I imported the wrong version of a course into a new course shell, how do I delete the material and start anew?

RachelBrandon · 2022-08-04

Hi, I am a grad student at The University of Northern Colorado. I am currently experiencing a technical issue and my course on canvas is not loading. It is showing white but not loading the course. It is a somewhat urgent issue because I am finalizin...

Itsnotadriantho · 2022-08-04

I am having an issue with canvas since yesterday afternoon. My classes are not loading (They just blink) and I'm unable to see or do any work. I tried using canvas on different browsers and different devices, only for the same results. Can somone ple...

GaryWolverton · 2022-08-04

As an instructor, I am giving weekly performance grades to 6 students. Each student has their own rubric.Do I set this up as an assignment to an individual student even though students aren't turning anything in? If it's an assignment, will it alert ...

ebpteacher · 2022-08-04

Is there a way to pull a report of students' grades across multiple classes? I am an instructor and have students who are in multiple classes with me and would love to be able to pull a report of their grades across all of the classes I am teaching t...

bweinstein · 2022-08-04

I am new to Canvas. I created a blank course for a teacher. We then wanted to replace that course with a copy of another teachers pages. I deleted the blank course and copied the other teachers course. All worked fine, except I want to give the n...

BENJAMINSILVEST · 2022-08-04

My calendar used to text wrap so I could see the title of the course easily. Now all I have are little bars with the date and time and I can only see the title if I click the bar or hover over it. It is super inconvenient and it makes the calendar si...

BridgetConley · 2022-08-04

Hello!I'm trying to set up exams in canvas so that students have one week to take the exam on their time. During this week, I'd like to have the setting so students can not go back and see the exam as to minimize cheating. After the due date, I'd lik...

angelv · 2022-08-04

When I clicked to log in, it takes me to the DOE main landing page.What do I do?

reghoffman · 2022-08-03

Does anyone have a way to create a dropdown menu under MODULES on the navigation bar? I'd like to toggle through and not have to keep using the back arrow and clicking on module again. PowerSchool has a great navigation bar where you can see the page...

MikeWeston · 2022-08-03

I pasted some content into a canvas page, the new text was in a different font, now I can't figure out how to set it to the same font as the rest of the text that was already on the page. It's not Lato. Do I need to go through all 20+ fonts on a tr...

KARAKING · 2022-08-03

For some reason my canvas profile has me as a student but I need to be switched to a teacher, please help!

KennethSzymansk · 2022-08-03

We've been experiencing issues with scorm files not copying over when a template course is copied. We've verified that the files exist in the templates. It doesn't happen every time or for every template. It seems to be hit or miss. It happens to dif...

ewilkins2 · 2022-08-03

In Speed-grader I used to see the yellow-orange dot (un-graded items) were lumped together at the top. Now they are spread out through the whole roll. Can I make the grouping happen again? It is much faster!

JWilson1104 · 2022-08-03

When I am looking at an old quiz, I do not have the option of looking at it in SpeedGrader. Has this option been removed for old quizzes?

CFloyd · 2022-08-03

Across all my courses the Discussion and Announcement sections are blank. The only way I can go to one is if I go back through my email and find one I can click a link to a specific threaded response. I can go to that response, but not to the thread ...

TravisMarks · 2022-08-03

I see all over the internet examples of teachers annotating student submissions in speed grader. In these speedgraders, you can clearly see options to draw and add text to student assignments. I have attached an image as an example. However, in my s...

CharisDavenport · 2022-08-03

I have completed a course from last year and I do not have the option to conclude the course. Is there a way you can look at it on your end and help me do this?

JoReakes · 2022-08-03

The canvas discussion board is lacking function. It's hard to track conversations and see message threads. There are also no details of who the author is. Or not that you can see easily. If the person replying doesn't type their name, you have no ide...

ThomasDomas · 2022-08-03

Is there a limit to how many canvas emails someone can send per second, minute, or hour? If there is, what is that limit?

marusikm · 2022-08-03

I am a teacher (and admin but this is for the teacher role) creating a course with quizzes, where do I turn OFF the notifications for students? I don't want the student to have to do anything as this is professional ed and so the students vary in kno...

SamGarza1 · 2025-10-24

We are excited to announce that Differentiation Tags is now Generally Available! Over the past several months, Differentiation Tags has grown into a more powerful, flexible, and intuitive tool that is ready to be used at scale—thanks in large part to...

sgergely · 2025-10-22

At Instructure, we're constantly working to enhance the tools you rely on every day. As part of that commitment, we’re excited to announce a significant upgrade to the core infrastructure powering our DAP Query API / CD2. This upgrade will require a ...

ElizabethEzzi · 2025-10-22

On November 15, 2025, we’re excited to make Canvas Portfolio generally available (GA) to all Canvas LMS customers at no additional cost. Canvas Portfolio makes it easier for educators to assess learning and for students to showcase their growth, all ...

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

AlexisNast · 2025-10-16

You may have noticed that we are updating how we handle User Access Tokens. These changes have been made across the September and October deploys. I wanted to walk through all of these changes together and how they will improve institutions’ security...

sgergely · 2025-10-10

Following our recent announcement about the changes to the Canvas Page Views feature, we are excited to share a major update specifically for our developer community and partners: The new PageView History API is now available in Beta! This new asynch...

annalindsay · 2025-10-08

Discover the key takeaways from Berkeley College's Customer Discovery Session, where administrators, educators, and students shared their insights on the teaching and learning experience. Learn how their focus on simplicity and consistency will shape...

RyanNorton · 2025-10-07

Mark your calendars! Sharing early communication about a few changes we’ve made to our Canvas deploy and release schedule.

carlycurran · 2025-10-07

Empower Your Staff with Targeted Analytics

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

SamGarza1 · 2025-09-16

We’re continuing our work to improve the instructor assignment experience in Canvas, and we’d love your input.

sgergely · 2025-09-12

We're rolling out some important updates to how Page Views are handled in Canvas, affecting both the user interface and our public APIs. These changes are designed to improve performance, accessibility, and data management, while also changing how pa...

rthornton · 2025-09-09

The Block Content Editor is coming — shaped by the voices of educators every step of the way. This new editing experience, powered by AI, makes creating engaging, accessible course content simpler and more attainable than ever before.

ruthfoulkrod · 2025-09-09

We’re developing Co-Labs, our new interactive product roadmap experience – and we’re looking for engaged customers to join the pilot. If you’re excited to share meaningful feedback and influence what comes next, this is your chance to get early acces...

F_King · 2025-09-09

At Flinders University, our Instructure Product leadership team had the privilege of coming together with educators, administrators, and students from across APAC. The conversations were filled with creativity, commitment, and collaboration. They rem...

rthornton · 2025-08-27

Our commitment to preserving the learning experience remains unwavering. When we launched our latest NPS survey, our north star was clear: do not disrupt learning. We set broad-stroke parameters with care but received feedback that these parameters f...

AkosFarago · 2025-08-08

Learn about the new integration between Canvas Studio and YouTube’s Player for Education!

NikkiWhang · 2025-08-05

Last week approximately 2,000 Canvas LMS users traveled to beautiful Spokane, WA for our annual InstructureCon event. During the week, we were granted an opportunity to sit down with several of our K12 and Higher Education users for a Customer Discov...

eschiebel · 2025-07-21

Canvas users may now choose to use a dyslexia friendly font.

KataKeri · 2025-07-21

A cleaner, more accessible, and easier-to-use Files page launched in Canvas on July 19! With improved navigation, bulk file actions, better accessibility, and a modern design, managing course and user files just got simpler. Prefer the classic view? ...

Rachel-Bowman · 2025-07-10

In today’s crowded edtech landscape, integration quality matters. Educators and administrators are under pressure to deliver seamless digital learning experiences without compromising on usability, data privacy, or security. That’s why we’re proud to...

Amy_Haskell · 2025-07-08

Last week, we hosted a K-12 Assessment Product Discovery Session (CDS) in San Antonio, bringing together curriculum and assessment leaders from districts across the country. This in-person event provided a valuable opportunity for participants to eng...

MichaelLysaght · 2025-07-08

Today, I’ll update you on some major progress on one of these projects: the Global Identity Service. And offer details of what you can expect over the next 12-28 months.

JoaoSilveira · 2025-07-08

During a recent Customer Discovery Session in Budapest, educators from Europe and Africa shared powerful insights on collaboration, mobile teaching, accessibility, and more. Their voices are already influencing how we evolve Canvas to better sup...

JoaoSilveira · 2025-07-03

A long request is now available: Canvas New Quizzes support to localized numeric formatting, allowing institutions to configure decimal and thousand separators based on regional conventions.

sgergely · 2025-07-02

We’re excited to release the data access platform (DAP) command line interface (CLI) referred to as DAP CLI 2.0. For developers and data engineers that access data from Canvas Data, this is a major version update that introduces new functionality, i...

SamGarza1 · 2025-06-23

Now that Differentiation Tags is available in Feature Preview in production as of June 21, 2025 , you may be asking yourself: What’s the difference between Sections, Groups, and Differentiation Tags? How do I know when to use each one?

AlexisNast · 2025-06-23

Discover how the new Canvas Apps experience streamlines app discovery, management, and monitoring, saving administrators valuable time. This enhanced experience provides critical data for informed investment in tools educators and learners truly use,...

SamGarza1 · 2025-06-18

Discussion Checkpoints are now available in Group Discussions! As we conclude the Discussion Redesign initiative, we invite you to share your feedback in a brief survey.

SamGarza1 · 2025-06-11

We’re exploring ways to improve the Learning Mastery Gradebook (LMGB) in Canvas—and we’d love your input.

Canvas Deploy Notes (2025-11-05)