Community help

bweinstein · 2022-08-08

I have created a new user and added them as an admin. They have not gotten the email and when I try to access the user I get and access denied message. I must have missed a step, but I have added users as admin before this and have not had an issue...

HASchoolAdmin · 2022-08-08

I am an instructor. I have a student that cannot see the progress in their account. The information can be seen when an admin masquerades as this user. What can the student do to troubleshoot what they are supposed to be seeing in their account?Th...

kmather · 2022-08-08

Good morning,First off, thank you for all your help in the past.I am sure this is pretty basic, and I know i have done it in the past but for the life of me I can not remember how I did it or find the answer again.I know you can put a link on a page ...

martindeal · 2022-08-08

I use the Notes function in Grades to record when a student has uploaded an assignment and their Turnitin score but I now found I have run out of disc space or memory ? I know this, because I deleted old nates and was able to add a few more new ones....

JA131 · 2022-08-07

I am a student and my menu icons not showing, buttons on left side of canvas are missing, they show as blank and won't let me click on them. The account icon is not showing, the courses icon is not showing, the history icon not showing, and dashboard...

NicholasGrosch · 2022-08-07

Canvas Dashboard wont load. I can access in a friends computer but in my chromebook it just wont load. Last school year it was fine.I tried factory reset, using ublock, etc and nothing. I cant afford to buy a new laptop and I cant do my homework.

Chikumbichambwe · 2022-08-07

I can't access the modules and assignments since yesterday. please help

DieshayMogollon · 2022-08-07

I can not see some of my canvas Icon, such as account, courses, or history. I can not finish my aclasses

Gilad_MS · 2022-08-07

Hello,We want to create a personal environment as much as possible on the canvas. One of the capabilities we would like to make is to transfer ongoing information from the Airtable into the canvas. For example - the number of times a student did some...

stotman · 2022-08-07

Hi, community,I've been attempting to gamify one of my college courses. It's a hero's quest-style gamification with a story arc throughout the course content. I would like to add some audio ambiance to the whole experience.1. I tried uploading the a...

StephenKafka · 2022-08-07

My understanding of "Only available to students with link" was not correct. After reading the relevant documentation I now understand that a file, which has "Only available to students with link" attribute set, was actually visible to all students be...

amerkel · 2022-08-07

Hello,Is it possible to grade a quiz myself without making every question an essay question?Thanks!

IoanMuntean · 2022-08-07

Hi there,I am new to Canvas as my university just migrated from Blackboard. I have a large class in which students have 3-4 readings per each module. Each reading has a specific prompt and is graded on the same scale (let us say, 25 points). Each stu...

AliciaGreen1 · 2022-08-06

My canvas dashboard is loading and will not show up. My internet is working fine and I checked my instructure status however it is fine. Can someone help?

KatelynLokrantz · 2022-08-06

Hello!I am getting excited to start my course next week and have been doing some proactive work in reading through the materials when I noticed there are two canvas platfroms? See screen shots attached.The first Canvas #1 says I'm In Canvas and I can...

LisaJantz · 2022-08-06

Hi! I have unpublished assignments on my course so that I can use them each time I teach that class. Even though they are unpublished and I have turned off or hidden unpublished assignments in my gradebook, they still show in the student's grade se...

Drkjohnson13 · 2022-08-06

When you import your course from Blackboard to Canvas, will the rubric and assignments be imported or do you need to import each assignment, rubric, and module individually? Any assistance will be greatly appreciated.Thank you,Dr. J.

Drkjohnson13 · 2022-08-06

When you import your course from Blackboard to Canvas, will the rubric and assignments be imported or do you need to import each assignment, rubric, and module individually? Any assistance will be greatly appreciated.Thank you,Dr. J.

DerekLam · 2022-08-05

I have been trying to set up my courses. But Canvas keeps logging me out completely randomly — WHILE I am using it literally, not that I walked away. Sometimes, it happens every 30 mins, sometimes every 1 minutes, sometimes a few hours, completely ra...

ChloeBarham · 2022-08-05

hello, I am working on classes currently and I am using my Mac to do my online work. for a while canvas has worked but recently it has stopped. I can use canvas on my phone but I need it to work on my laptop to submit papers. does anyone know how I c...

joshua_johnson1 · 2022-08-05

Is there any way to use rubrics that are already created within Canvas and assign them at the account level? When I am listed as the faculty on a course I've found that I can reuse rubrics by simply using the Find Rubric feature. I was hoping that ...

deerhake_13 · 2022-08-05

Hello! I love the addition of the numbered buttons at the top of quizzes so I can easily navigate the quiz when grading. Would it be possible to color code those buttons, maybe green if they answer the question correctly, red if they missed anything ...

DonLutz · 2022-08-05

Is it possible to create a discussion that will not allow students to upload a file to it so that they are forced to submit their answer by typing it out (or pasting in) but not upload a file.

TammyRamsey · 2022-08-05

It says, I'm in region 1 but I'm in region 3.

HeidiOberrieder · 2022-08-05

I am an instructor for a 4-year University. For the last few weeks, there have been issues with the In-Box remembering that I already read a particular message. Usually, once I read a message and click the blue circle (which then goes white) it sta...

RAMONRISERIO2 · 2022-08-05

I can see "Edpuzzle" tab in the left hand navigation, but I can see my instructor's Edpuzzle dashboard. I see a login box, but when I try to login appear the message: "User not allowed to modify User". The same problem occurs when I try to include a...

CarmenGonzalez1 · 2022-08-05

Why do the forums come up with the message "out of memory"? I'm unable to correct them.

mvd103 · 2022-08-05

Has anyone noticed a SpeedGrader UI issue since the 2022-08-03 update? There appears to be lots of space when between the "View Rubric" button and the "Assignment Comments" area. Clicking the View Rubric Button and then clicking Cancel beneath the r...

HelenMarshall1 · 2022-08-05

Can someone confirm where the servers are located for users in the UK. many thanksHelen

NadineNezdoba · 2022-08-05

My dashboard is freezing or glitching. the classes are flickering as if they are having trouble loading. I cant get the class to load on my laptop as before. does anyone know how to fix this? I tried logging out and logging in and nothing changes. ho...

SamGarza1 · 2025-10-24

We are excited to announce that Differentiation Tags is now Generally Available! Over the past several months, Differentiation Tags has grown into a more powerful, flexible, and intuitive tool that is ready to be used at scale—thanks in large part to...

sgergely · 2025-10-22

At Instructure, we're constantly working to enhance the tools you rely on every day. As part of that commitment, we’re excited to announce a significant upgrade to the core infrastructure powering our DAP Query API / CD2. This upgrade will require a ...

ElizabethEzzi · 2025-10-22

On November 15, 2025, we’re excited to make Canvas Portfolio generally available (GA) to all Canvas LMS customers at no additional cost. Canvas Portfolio makes it easier for educators to assess learning and for students to showcase their growth, all ...

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

AlexisNast · 2025-10-16

You may have noticed that we are updating how we handle User Access Tokens. These changes have been made across the September and October deploys. I wanted to walk through all of these changes together and how they will improve institutions’ security...

sgergely · 2025-10-10

Following our recent announcement about the changes to the Canvas Page Views feature, we are excited to share a major update specifically for our developer community and partners: The new PageView History API is now available in Beta! This new asynch...

annalindsay · 2025-10-08

Discover the key takeaways from Berkeley College's Customer Discovery Session, where administrators, educators, and students shared their insights on the teaching and learning experience. Learn how their focus on simplicity and consistency will shape...

RyanNorton · 2025-10-07

Mark your calendars! Sharing early communication about a few changes we’ve made to our Canvas deploy and release schedule.

carlycurran · 2025-10-07

Empower Your Staff with Targeted Analytics

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

SamGarza1 · 2025-09-16

We’re continuing our work to improve the instructor assignment experience in Canvas, and we’d love your input.

sgergely · 2025-09-12

We're rolling out some important updates to how Page Views are handled in Canvas, affecting both the user interface and our public APIs. These changes are designed to improve performance, accessibility, and data management, while also changing how pa...

rthornton · 2025-09-09

The Block Content Editor is coming — shaped by the voices of educators every step of the way. This new editing experience, powered by AI, makes creating engaging, accessible course content simpler and more attainable than ever before.

ruthfoulkrod · 2025-09-09

We’re developing Co-Labs, our new interactive product roadmap experience – and we’re looking for engaged customers to join the pilot. If you’re excited to share meaningful feedback and influence what comes next, this is your chance to get early acces...

F_King · 2025-09-09

At Flinders University, our Instructure Product leadership team had the privilege of coming together with educators, administrators, and students from across APAC. The conversations were filled with creativity, commitment, and collaboration. They rem...

rthornton · 2025-08-27

Our commitment to preserving the learning experience remains unwavering. When we launched our latest NPS survey, our north star was clear: do not disrupt learning. We set broad-stroke parameters with care but received feedback that these parameters f...

AkosFarago · 2025-08-08

Learn about the new integration between Canvas Studio and YouTube’s Player for Education!

NikkiWhang · 2025-08-05

Last week approximately 2,000 Canvas LMS users traveled to beautiful Spokane, WA for our annual InstructureCon event. During the week, we were granted an opportunity to sit down with several of our K12 and Higher Education users for a Customer Discov...

eschiebel · 2025-07-21

Canvas users may now choose to use a dyslexia friendly font.

KataKeri · 2025-07-21

A cleaner, more accessible, and easier-to-use Files page launched in Canvas on July 19! With improved navigation, bulk file actions, better accessibility, and a modern design, managing course and user files just got simpler. Prefer the classic view? ...

Rachel-Bowman · 2025-07-10

In today’s crowded edtech landscape, integration quality matters. Educators and administrators are under pressure to deliver seamless digital learning experiences without compromising on usability, data privacy, or security. That’s why we’re proud to...

Amy_Haskell · 2025-07-08

Last week, we hosted a K-12 Assessment Product Discovery Session (CDS) in San Antonio, bringing together curriculum and assessment leaders from districts across the country. This in-person event provided a valuable opportunity for participants to eng...

MichaelLysaght · 2025-07-08

Today, I’ll update you on some major progress on one of these projects: the Global Identity Service. And offer details of what you can expect over the next 12-28 months.

JoaoSilveira · 2025-07-08

During a recent Customer Discovery Session in Budapest, educators from Europe and Africa shared powerful insights on collaboration, mobile teaching, accessibility, and more. Their voices are already influencing how we evolve Canvas to better sup...

JoaoSilveira · 2025-07-03

A long request is now available: Canvas New Quizzes support to localized numeric formatting, allowing institutions to configure decimal and thousand separators based on regional conventions.

sgergely · 2025-07-02

We’re excited to release the data access platform (DAP) command line interface (CLI) referred to as DAP CLI 2.0. For developers and data engineers that access data from Canvas Data, this is a major version update that introduces new functionality, i...

SamGarza1 · 2025-06-23

Now that Differentiation Tags is available in Feature Preview in production as of June 21, 2025 , you may be asking yourself: What’s the difference between Sections, Groups, and Differentiation Tags? How do I know when to use each one?

AlexisNast · 2025-06-23

Discover how the new Canvas Apps experience streamlines app discovery, management, and monitoring, saving administrators valuable time. This enhanced experience provides critical data for informed investment in tools educators and learners truly use,...

SamGarza1 · 2025-06-18

Discussion Checkpoints are now available in Group Discussions! As we conclude the Discussion Redesign initiative, we invite you to share your feedback in a brief survey.

SamGarza1 · 2025-06-11

We’re exploring ways to improve the Learning Mastery Gradebook (LMGB) in Canvas—and we’d love your input.

Canvas Deploy Notes (2025-11-05)